HT1320 If an ipod is disconnected from the USB cord without being ejected first how do you fix this matter? It's making a weird sound and displaying the Apple support email address only.

What to you do it your ipod is disconnected from the USB cord without being ejected first?

3) If this is a counterfeit, is there someone in Apple that I should contact to help them track this kind of problem?
Apple Legal contacts
"*Counterfeit Prevention (Hardware)*
To report suspected counterfeit or imitation Apple products, contact [email protected]"

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HT2477 Just bought a Mac book and the set up is with the Voice over key commands,how do you switch this off as it is painfull to use and use the scroll pad

Just bought a Mac book and the set up is with the Voice over key commands,how do you switch this off as it is painfull to use and use the scroll pad?

It's the button (key) that is labelled Control.
Each of the modifier keys and similar keys has its own symbol; this makes listing command keys easier to do. The Command key is usually the only key which has its symbol printed on the key. If you open Keyboard Viewer (in the Input menu, the one which displays the flag in the main menu bar), you can see what symbol refers to which key.

HT2480 I keep getting the message "unable to verify account information" how do I fix this? It happened out of no where and I tried re-entering the exchange info and it won't stop giving me the message...any ideas?!?

I keep getting the message "unable to verify account information" how do I fix this? It happened out of no where and I tried re-entering the exchange info and it won't stop giving me the message...any ideas?!?
I already reset network settings like someone suggested, but still cannot get my exchange acct to work.

I'm having the same problem but with high speed access.
Anyone know the answer?
~Chris

HT1338 My macbook pro will not download or update software. The computer restarts without an update. How do I fix this?

My macbook pro will not download or update software. The computer restarts without an update. How do I fix this?

Hello, which exact update is this? Which OSX version?

Safari freezes with message from onlinediagnosisnow, obviously some sort of malware. How do you fix this?

When I try to open my safari browser, if freezes and a message pops up from onlinediagnosisnow.com. It's some sort of malware I don't know how to rid from my computer. Any suggestions?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

I have iphone 4s. Several times I have been unable to access the keypad to respond to prompts. How do you fix this?

I am having issues with accessing the keypad to enter prompts during a phone call. Several times now, I am unable to get the keypad to come up. I have an iphone 4s. Any help?

Try a reset, no data loss. Hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

My ipod is stuck in permanent shuffle. It won't play albums or my playlists in the order that they were created. How can I fix this?

My ipod is stuck in permanent shuffle. It won't play albums or my playlists in the order that they were created. How can I fix this?

Do yo have Shuffle turned on?
- On the Now Playing screen on the right hand side below the scrubber bar are crossed arrows. That is the Shuffle control. Tap it until it is white for no shuffle
- There is also Shake to Shuffle in Settings>Music
If still problem:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

After playing the song I selected in iTunes 11 it jumps to the another album rather than playing the next song on the original album I selected. ***? How do I fix this?!?!?

After playing the song I selected in iTunes 11 it jumps to the another album rather than playing the next song on the original album I selected. ***? How do I fix this?!?!?

I found that clearing the "Up Next" list fixes the problem. But I have to clear that list everytime I just want to hear just that one album. Each time I select on song on the album, the "Up Next" list builds it's own list rather than just play through the album. I think this has something to do with the issue. How can I fix this?!?!

HT6058 Hello I installed the 7.0.5 version iPhone 5c and it canceled the Hayiklod sharing photos between iPhone iPhone how can you fix it

Hello I installed the 7.0.5 version iPhone 5c and it canceled the Hayiklod sharing photos between iPhone iPhone how can you fix it

I'm guessing extremely botched translation of "iCloud", based on the phonetics.

HT1363 hi, i use an old but great black photo/video ipod. Suddendly it won't recharge, when connected it emits several clicks and an ipod icon appears together with the apple support email address. I have tried to restore and reset but it won't work. Any

hi i use an old black 60G photo/video ipod. Suddenly it won't recharge, when connected to the pc it emits several cicks in serires and then it shows at intervals a low battery signs and another sign, a sad faced ipod icon with the apple support email address. Any clues and to how I can rescue it? Thank you very much. Alf1962

I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
Message was edited by: shenards
Message was edited by: shenards

The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

My iPod Touch will not play through external speakers when it is docked. It only plays through it's internal speaker. All the other functions on the iPod can be controlled by the external speakers (volume,track, etc). How do I fix this?

My iPod Touch will not play through external speakers when it is docked. It only plays through it's internal speaker. All the other functions on the iPod can be controlled by the external speakers (volume,track, etc). How do I fix this?

I would try in oreder:
- Resetting the iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restoring the iPod via iTunes. First from backup and if problem persists, restore to factory defaults/new iPod.

When I'm trying to mirror on AppleTV instead of mirroring my iPod, a random picture from library pops up on the screen. How do you fix this? Has this happened to anyone else?

When using mirror on AppleTV instead of mirroring my iPod I get a random picture from library. How do you fix this?

No, that's not mirroring. As I said that's basic airplay. Mirroring is an entirely different function.
What model iPod do you have? Mirroring requires an iPod Touch 5th Generation.
http://support.apple.com/kb/HT5209?viewlocale=en_US&locale=en_US
http://support.apple.com/kb/ht1353

ITunes tells me "Could not be used because the original file could not be found. Would you like to locate it?" I can locate it and all my other music, but can only open one song at a time. How do I set it to open all my music whenever I want it?

iTunes tells me my song selection: "Could not be used because the original file could not be found. Would you like to locate it?" I can locate it and all my other music, but can only open one song at a time. How do I set it to open all my music whenever I want?
Message was edited by: Woildbill

I just spent several hours dealing with this when switching to a new PC. It was extremely frustrating as I knew my files were on my external HD but no matter how many times I copied my old iTunes folder over the files were still missing...because dummy me had forgotten to "unhide folders" on my new PC and my old files were actually stored in a hidden folder created long long ago.
This is how I did it on Windows 7 with iTunes 10
1. Look in iTunes Advanced Preferences to see where iTunes is saving files. (Edit, Preferences, Advanced)
Example: C:/Users/Woildbill/My Music/iTunes/Music
2. Ensure you are able to see hidden files - Control Panel, Folder Option, View, Show Hidden Files
3. Use Your Computer's Search Function to Locate the Missing File (Start, Search, type name of song - I started my search in "My Music" folder but be sure to expand to entire Computer if not found right away)
4. In Search Results, right-click found folder and select properties. This will tell you where the file is actually stored.
5. Use Windows Explorer (right-click start) to navigate to the location of the file. It is likley your other missing files are in the same location.
6. In Windows Explorer, copy the newly located files to the iTumes location from Step 1 and everything should work again.
Hope this helps!

TS3297 I downloaded a song but it did not download properly and only the first 5 seconds of the song plays. How do you fix this and get the entire song downloaded?

I purchased a song and when downloading there was an error. No error on the other 8 songs just one and now only plays the first 5 seconds of the song. How do you fix this and do the download again so the entire song is downloaded? Thanks!

Delete the song from your library and re-download it from the Purchases section of the iTunes Store.
http://support.apple.com/kb/PH12491

HT1320 If an ipod is disconnected from the USB cord without being ejected first how do you fix this matter? It's making a weird sound and displaying the Apple support email address only.

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