HT1320 Ipod nano 7th generation freeze

my ipod nano 7th generation just froze and is not responding to sleep /wake button or home button. Tried plugging into power as well but the screen remains dark. pl help

Hi Skaroa1!
I have a website here that can walk you through some troubleshooting steps for the issues you are seeing with your iPod nano. You will just need to pick the iPod that matches yours and follow the steps that the website suggests here:
Apple - Support - iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Similar Messages

  • IPod nano 7th generation battery problems

    I fully charge my iPod nano 7th generation then turn it off. Two days later I go to use it and it and it was flat. What is going on?
    sometimes i turn it off then it turns itself back on. But I sat and watched it after being charged and it stayed off but the next day it was still flat.
    I really need to know what's going on. I would appreciate any help.

    Hi Kelci27,
    There are a couple of troubleshooting steps you should take with your iPod nano. First, I would suggest a reset. See this article -
    How to reset iPod
    http://support.apple.com/kb/HT1320
    If your battery life issue persists, restore the iPod to factory condition. See this article -
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    http://support.apple.com/kb/ht1339
    Should it still not be working properly you may want to contact Apple to seek service. See this page -
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    http://www.apple.com/support/ipodnano/contact/
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • The screen on my ipod nano 7th generation went blank

    the screen on my ipod nano 7th generation went blank, I can do, and try to restore in Itunes, but it makes the restoration and nothing happens the screen remains blank.
    I can do that

    Hello eramosf,
    I would be concerned too if my iPod nano had a black screen.  I recommend following the steps below:
    Will not turn on or screen remains dark
    Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
    If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    If the screen remains dark and will not turn on, then your iPod may need service.
    I got this information from the following article for the 6th generation iPod nano.  The steps are the same, except I updated the second step with the reset for the 7th generation iPod nano:
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/ts3474
    How to reset iPod
    http://support.apple.com/kb/ht1320
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Can i use my new ipod nano 7th generation on my macbook pro

    I registered my new ipod nano 7th generation on my macbook pro.  While on my macbook, I tried to download wma audiobooks from the library using overdrive media console & its not working.....so, I decided to use my windows laptop.  I have the latest version of itunes on both laptops.  (I know I can download & transfer wma audiobooks to my shuffle using overdrive media console & windows laptop.)  I'm getting an error message that says I have to reformat my nano if I want to download wma audiobooks.  Can I use my nano on macbook pro & windows laptop?  will I ever be able to download wma audiobooks to my nano using macbook? 

    Your iPod Nano will need to be restored in iTunes on the Windows laptop before you can start adding/syncing content over to it.
    Or if you want to use it with OverDrive on the Mac, you'll need to download the books as MP3s as WMA is not supported.
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  • How do you dowload songs from iPod nano 7th generation to iTunes on another computer?

    I have iTunes on two computers. I bought a movie on one computer, but through a series of events had to erase my iPod on that computer and sync it to a different computer. Now, it will not sync the movie unless it is on the computer I bought the movie from. Because I erased my iPod on the computer I bought the movie, I have to download my iPod to the computer I bought the movie on in order to sync the movie to my iPod. How do you download everything on the Ipod nano 7th generation to iTunes on another computer?

    Hello I.lmoss,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/ht1848
    Have a nice day,
    Mario

  • How do i add videos to my ipod nano (7th generation) ?

    How do i add videos to my ipod nano (7th generation) ? I uploaded the videos on my itunes but whenever i select "add to my ipod" a message comes out saying: "This video was not copied to the ipod because it cannot be played on this ipod." So what shall I do? And in what form should the video be to be played on the ipod?

    Hi there Engy Hossam,
    You may find the information in the article below helpful.
    iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
    http://support.apple.com/kb/ts1497
    -Griff W. 

  • How do I shuffle a playlist during a workout on an ipod nano 7th generation?

    How do I shuffle a playlist during a workout on an ipod nano 7th generation?  The only shuffle option I see is for all songs, not a specific playlist.  I know that I can begin a workout using the now playing option.  This will allow me to shuffle a playlist in the begining of my workout, but if I want to change music I cannot get back into shuffle mode unless I select the shuffle all songs option. 

    This is from the Nike support page:
    <http://support-en-us.nikeplus.com/app/answers/detail/a_id/20976/p/3169,3171
    Shuffle Songs: Plays songs shuffled randomly from your music library. To shuffle a playlist rather than your entire music library, start the playlist in shuffle mode before setting up your Nike+ workout. Then, when setting up your workout preferences, select "now playing" in the Music menu.

  • How do i share music between 2 users on one computer with ipod nano 7th generation

    How do I share music on itunes between 2 users on 1 computer and get the music from the computer onto my ipod nano 7th generation?

    Hi kstrenge,
    Welcome to the Apple Support Communities!
    I understand you want to share iTunes music on the same Windows XP computer between two different user accounts. To accomplish this please read over and follow the steps in the attached article.
    iTunes: How to share music between different user accounts on a single computer
    http://support.apple.com/kb/HT1203
    Once the music is shared and you are ready to sync your music from the computer to your iPod nano, please follow the steps in this article.
    iTunes: Syncing media content to iPod
    http://support.apple.com/kb/HT1351
    Have a great day,
    Joe

  • How do I transfer iTunes playlists to my iPod nano 7th generation

    I just received a new iPod nano 7th generation and want to transfer my playlists in iTunes to the nano.  I have been unable to find instructions for this in the manual or online.  Can you help???

    Select it in the iTunes sidebar, click on its name, and type a new name. If you're using iTunes 11, choose to show the sidebar from the View menu.
    (73513)

  • TS1363 My iPod Nano 7th Generation couldn't be detected by iTunes when I plugged in. I tried resolving the issue by uninstalling the iTunes and then install it back again but yet still the same problem exist. Can you please help me to solve this issue?

    My iPod Nano 7th Generation couldn't be detected by iTunes when I plugged in. I tried resolving the issue by uninstalling the iTunes and then install it back again but yet still the same problem exist. Can you please help me to solve this issue? I have already updated to the latest version of iTunes on my Windows 8 and I cannot synchronize my iPod for the time being. Please do help me to solve this problem. Thank You.

    uninstall all iTunes,5 programes,this worked for me after reinstall them

  • Ipod Nano 7th generation not recognized by computer or iTunes

    Neither my computer nor ITunes recognizes my Ipod nano 7th generation. It was working fine until I ran an intensive AVG PC tuneup on the laptop. Device manager recognizes the Ipod and says it is working correctly. I have done all suggested troubleshooting and nothing has yet worked. Additional suggestions or info I should provide?

    diagnostic shows....
    **** Device Connectivity Tests ****
    iPodService 11.3.1.2 (x64) is currently running.
    iTunesHelper 11.3.1.2 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod nano (4th Generation) running firmware version 1.0.4
    Serial Number:       Y(I removed info)
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
    it looks like everything is fine, except it can't find the ipod... why?
    when I plug in a thumb drive, it recognizes that, why not the ipod?

  • I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?

    I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?

    Hello there, kiwilucea.
    The following Knowledge Base article offers up some in-depth steps for troubleshooting your issue:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Keep in mind if you get to Step 12 Reinstall iTunes, those steps need to be followed exactly as outlined for the reinstall to be effective.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • TS1410 My IPod nano 7th generation all of sudden is not recognized by ITunes. I have tried every step provided by Apple on how to change this and nothing works. Please someone help!!

    For some reason my IPod nano 7th generation is not recognized by ITunes. It has recognized it up until today. I have followed every step that is provided for troubleshooting and nothing is working. Does anyone have any suggestions?

    Hello sipsy12,
    Thanks for using Apple Support Communities.
    For more information, take a look at:
    iPod nano not appearing in iTunes
    http://www.apple.com/support/ipodnano/assistant/itunes/
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/TS1363
    Have a nice day,
    Mario

  • My Windows 8.1 computer doesn't recognize my iPod nano 7th generation. Why?

    My Windows 8.1 computer doesn't recognize my iPod nano 7th generation. Why?
    When I connect my iPod to my computer, nothing happens. I've read the tips in the section "support" and I noticed that maybe Windows 8 is not one of the operating systems that are compatible with an iPod nano 7th generation. If I'm right, what can I do if my only device is a Windows 8?

    Hi, Grafiti. 
    Thank you for the question.  Below, I have attached a couple troubleshooting articles that will help resolve the device not being recognized by iTunes.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    If the issue still persists after processing these steps, see the section in the article below labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8.
    Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H.

  • IPod Nano 7th Generation not charging

    Has anyone had trouble with their iPod Nano 7th Generation not charging?

    Hi ncpower,
    If you are having issues charging your iPod Nano, you may find the following article helpful:
    Apple Support: Charging your iPod battery
    http://support.apple.com/kb/ht1384
    Regards,
    - Brenden

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