HT1320 my ipod classic is frozen and wont do ****

I was just about yo use a wallcharger and right when i plugged it in it froze and i now i cant do **** with it... Can anyone help with my problem?

Have you tried a simple hard reset of the device ? To do this, first make sure the hold switch is in the off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
B-rock

Similar Messages

TS1425 My ipod classic has frozen and ive tried the suggested remedies but they havent worked please can you advise me how to unfreeze it?

My ipod classic has frozen and ive tried the recommended solution but it remains frozen. Please can you advise?

I don't know what the "recommended solution" is unless you describe it, so did you try a Reset
http://support.apple.com/kb/ht1320
This restarts the iPod, like rebooting a computer.

My iPod classic was frozen and I reset it. Now all it will show is an apple sign and when I try to do anything it shows a big red X

My iPod classic was frozen and I reset it. Now all it will show is an apple sign, and when I try to do anything It shows a big red X. What do I do?

howdy katie
good luck - deggie's advice is sound (no pun intended)
be sure and take good care of your "Classic", as it truly is a classic (discontinued) - I have seen new-in-the-box on eBay for ±$499 / 160GB model - used around $150-250
ÇÇÇ

HT1414 ipod touch has frozen and wont turn off

my ipod touch has frozen and wont turn off, ive left it so it locks but it wont go that far...what should i do? thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT1320 My Ipod classic is frozen with the "do not disconnect" logo on what can I do to un freeze it?

Hi my ipod classic is frozen with the "Do Not Disconnect" sign on what can I do to unfreeze it ?

I plugged my ipod video into my xBox 360 and
disconnected it. My ipod froze with the do not
disconnect sign on it, i tried to unfreeze it(I read
the support section) but it won't do
anything.
Dell Optiplex
GX1p Windows XP
This happened to me aswell, but it happened to me when I plugged it into the PC but same problem. what you have to do is move the 'Hold Switch' to put it on hold and then move it back again and then hold both the 'Menu button' and button in the middle of the click wheel. then it will turn off and then come up with the Apple logo and then it will work fine and you can try again. (P.S: If it doesnt show the Apple logo just try pressing any button
Windows XP

IPod Classic freezes Itunes and wont Restore

I have a IPod Classic 120GB.
I was saving a file onto my IPod because i also use it as a hard drive, and the file wouldn't save. Then i noticed that iTunes froze. So i tried saving again and nothing happened.
So i unplugged my IPod and had to go to the task manager to close iTunes.
Every time i plug my iPod into my computer, it freezes iTunes. I'v tried accessing files by going to the ipod and opening it from there and going to programs such as photoshop and opening it through there and all of them say that they cant open it, then they freeze as well. I have also tried uninstalling itunes and then reinstalling a earlier version but that didnt work, so i uninstalled it and reinstalled the latest version of itunes and that didnt work either.
I tried plugging my ipod into another computer and when i click on a normal jpg. image to open from my ipod, it says that the file isnt even there, but there is an icon showing it there.
Im asumeing all my files are corrupt, so i tried to reset my ipod more than once by pressing the select + menu button for 10 seconds, then when the apple appears, i pressed the select + play to get into disk mode. there is get a check mark and connect message, nothing else happens. I tried pluggin it into my computer when i get that screen on my ipod and nothing happens cept my itunes again freezes. So i cant seem to plug it into itunes so i can restore my ipod.
when i have my ipod plugged into my computer, and i start my computer, my computer goes to a black screen, and in white words says something about
Volume Serial number 3141-5926
Fat32
check for consistancy,
and it does then says that all my files on the hard drive are unreadable and have been removed.
but when i look into my ipod after, their all still there. I tried deleting them by going into my computer, opening my ipod hard drive, but the moment i go to delete them, that too freezes.
I also recieve notifications from windows that it cant even connect to my Ipod.
also the hold switch, is not in the on position, its always been in the off position, and my iPod itself has never frozen.
Im running Vista.
I dont care that i lose everything on my ipod, i just want to set it back to factory condition like when i first bought it. I just cant seem to do so.
Help Please

He plugged it into his Mac and then it too froze his iTunes, then when he tried to access the hard drive his Mac crashed. He basically had the same problems as i did with it at home.
Eeek! Sounds like it was being "The iPod Of Doom".
Thank you so much for trying to helping me. I printed this all off and showed him and since he said we tried everything we could and it also wouldnt work for them either, we just replaced it.
Thanks very much for letting me know, Ty! (Always a relief to know I was on the right track with a troubleshoot.)
Glad you got a good resolution. Hope the new iPod behaves itself a bit better for you.

My ipod classic is frozen and will not apper in itunes

My ipod has a frozen screen and will not display in itunes sidebar.
I have tried to reset using the orange slider button at the top, but no response.

OKAY I MANAGED to get buy a screen replacement so i think i have that fix but it still wont budge

My iPod Classic is Frozen and Won't Restart or do Anything!

I have a 16GB iPod classic, it was working fine until today when I updated my iTunes player and then plugged up my ipod to my computer. Then I got a message box that said my iPod was corrupt, now it's frozen and I can't do anything! I have tried to restart it but that does work and I don't know how or why my iPod became corrupt. Since I only loaded songs that I already had or bought of iTunes I don't see what the problem is or could be, except that the new 10.something iTunes player update has glitches that corrupted my iPod.
How do I get my iPod to unfreeze and respond?

Never mind I finally got it to reset!! Now it works just like before! I'mm so syched!!!
To do this, toggle the hold switch on and off(side to side), then press and hold the Select (Center) and Menu buttons together for a couple of seconds until the Apple logo appears. After the Apple logo appears let go of the buttons. If it doesn't work the first time, be sure to try a few more times.
Stupid iTunes update! I think it screwed up my iPod

HT1320 My ipod nano is frozen and I cannot reset it. How do I reset my ipod?

I have an ipod nano that I purchased in 2009. I believe it is a 5th generation. It is frozen and I cannot reset it.

Hey there Tricia9170,
It sounds like you are unable to use the iPod Nano becuase it is unresponsive. Verify that this is the reset you have performed:
To reset your iPod:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
If so, try restoring it with the following steps in iTunes:
Note: Because Restore erases all of the songs and files on iPod, make sure toback up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore your iPod:
1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
Note
: For Mac users, A message will appear prompting you to enter an administrator's name and password.
6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
From: iPod nano (5th generation) Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/nano5gen/#
Thank you for using Apple Support Communities.
All the best,
Sterling

My Ipod touch is frozen and wont resetby holding both buttons?

My I pod touch is frozen and will not reset by holding both buttons?

- Try:
iOS: Not responding or does not turn on
- If not successful and you can't turn the iPod fully off, let the battery fully drain. After charging for at least an hour try the article again.
- If still problem that indicates a hardware problem and an appointment at the genius Bar of an Apple store is in order.

My Ipod classic freezes itunes and wont work anymore. help please

My ipod classic everythime I plugg it in freezes itunes and I dont even see it appear in the sidebar of itunes. The ipod still charges and has good battery. When it all started, it also erased all the songs off of the ipod so I ant even use it now. here are the stats
Retracts: 14
Reallocs: 64
Pending Sectors: 16
PowerOn Hours: 58
Start/Stops: 3634
Temp: Current 27c
Temp: Min 13c
Temp: Max 54c
I really want help! cheers!

I also had this problem last week. in the meantime, I have upgraded Itunes in Maverick. when i connected this am - it took about 15 minutes for the connected iPod to show in itunes with message " ITunes cannot read the information on this IPod" there was an "OK" button underneath the message. select OK. the iPod will show as empty onscreen and a prompt to reset to factory settings. I reset to factory settings - ejected iPod - restarted computer - connected iPod - ITunes then treated my iPod as "new" - for setup. now after sync - ALL IS FINE AGAIN...

My ipod touch is froze and wont turn off. any ideas?

My ipod touch is frozen and wont turn off. I need help everything ive tried isnt working!

Just had this similiar issue with my iPod. Simple steps found through the Apple Support Website. Follow this link:http://support.apple.com/kb/HT1320, or follow instructions listed below to reset a frozen iPod nano/classic/color display/click-wheel, etc.:
1) Toggle the Hold switch on and then off. (Slide it to Hold, then turn it off again)
2) Press and hold the Menu and center buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. This step may need to be repeated. (*sidenote...I also found that the iPod would not respond/reset when it was connected to my computer. It just continued to state that it was connected and needed to be ejected before disconnecting. I pulled the link cable out of the frozen iPod and followed the above steps and it reset normally.)
Hope this helps...
-word up
~Dmngreen

HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still frozen. Can anyone help.

My Ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still won't work. Can anyone help please.

Helen y s wrote:
We have tried the usual restart a few times but with no success.
You mean that you have put the iPod's Hold switch on, then off, and then press-and-held both the Menu and the Select (centre) buttons together for at least ten seconds.
Have you made sure the iPod is charged?
If you have tried the Restat procedure (above) three times, have you then tried connecting the iPod to your iTunes Library?

I have a ipod 1st gen, its frozen and wont back up. comes up with error code 1 can someone please help.

I have a ipod 1st gen. its frozen and wont back up. comes up with error code 1. can someone please help.

Hi billewen690,
The resource below may help troubleshoot the issue you are having with your iPod touch being unresponsive.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
Last Modified: Jan 14, 2015
Hope that helps ...
- Judy

HT1320 my ipod classic is frozen and wont do ****

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