HT1329 My computer has crashed totally. I have a new computer and on downloading itunes my library populated but with hundreds of songs missing. My library and itouch are out of sync with more songs on my itouch is there a way to resolve this situation?

My computer has totally crashed with my latest itunes library. I have a new computer and on downloading itunes my library automatically populated but there are hundreds of songs missing and multiple duplicates. So now my itouch is up to date but my itunes library has regressed to an earlier version so if I sync I will lose hundreds of songs from my itouch is there any way to sync my itouch to my itunes library?

See these 2 User Tips...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

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HT1222 Have a new iPad trying to download iOS 6.0.1 but it seems to have stopped. Has been going on saying estimating time remaining for the last 5 hours!!

Have a new iPad trying to download iOS 6.0.1 but it seems to have stopped. Has been going on saying estimating time remaining for the last 5 hours!!

Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

My MacBook Pro is not recognizing my external hard drive. The hard drive is listed in disk utilities but an icon does not pop up and I cannot access the data. Is there any way to resolve this?

My MacBook Pro is not recognizing my external hard drive. The hard drive is listed in disk utilities but an icon does not pop up and I cannot access the data. Is there any way to resolve this?

WE know Disk Warrior is more reliable, hence more useful, and should be in any disk mechanics toolchest.
For the record, I don't know anything of the kind. I have yet to see evidence that Disk Warrior is useful at all.
What I do know is that you seem to take every opportunity you get to promote it in these forums. Do you work for Alsoft?
Let me be a little more explicit. My opinion is that Disk Warrior is a waste of money if one has backups. If a journaled HFS directory is so badly corrupted that it can't be repaired by Disk Utility, then the volume should be reformatted and restored from backup, which has the same effect as running DW, but is probably faster and doesn't cost $99.

HT1414 I just upgraded to an iPhone 5S and it is going haywire whenever I use it. Is there a way to resolve this without returning the phone?

I just upgraded to an iPhone 5S and it is going haywire whenever I use it. It will randomly open applications, send emails suddenly before I am finished writing them, and much more. Is there a way to resolve this without returning the phone?

Hi, jbgatch.
Thank you for visiting Apple Support Communities.
Our iOS devices use a capacitive touch screen and with it being winter in most places, a buildup of static electricity can cause the touch screen to act erratic. Start with closing all applications open in multitasking and power cycling the device. If using a screen protector, remove it and test without it installed. Some cases that include a screen protector can cause this issue as well. Try the remainder of the steps in the attached article below. If the issue persists, a restore as new may been needed. Make sure to backup your data prior to a restore.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Cheers,
Jason H.

I am trying to crop a portrait photo into 6x4 portrait ready for printing. Iphoto only crops it landscape and therefore cuts out most of the photo. Is there any way of resolving this?

I am trying to crop a portrait photo into 6x4 portrait ready for printing. I am using Iphoto on a Macbook Pro. Everytime I try and crop the photo, it crops in Landscape which cuts out most of the photo. Is there any way of resolving this? I am new to Macs as I am currently switching from MS. It is very easy to do this in MS photo editor so I can't believe it can't be easily done in Iphoto!

These are the two steps that Larry describes:
#1
#2

I have been using the apple IPad camera connection kit and my photos can be viewed in the events... But the all imported folder is no longer there and the last import folder is empty. Is there any way to resolve this ang get my all imported folder back?

I have been using the apple IPad camera connection kit and my photos can be viewed in the events... But the all imported folder is no longer there and the last import folder is empty. Is there any way to resolve this and get my all imported folder back? as well as get my last import functioning normally?

Please please help me, if you know how.

I switched my Ipod to my wifes Itunes account so we could have just one on the computer. Now my Icloud, game center and other things are saying that my passwords don't work anymore. Is there a way to fix this easily?

I switched my Ipod to my wifes Itunes account so we could have just one on the computer, and now it's telling me that my passwords are wrong. Is there a way to fix this?

Turn it off.
Edit > Preferences > Store > Show iTunes in the Cloud purchases

I just got Pages for my iPad. I am learning Mac. I spent hours on a document last night. This morning the document is there but it is completely blank. Did I somehow delete content? If so! What did I do? Is there any way to retrieve this document????

I just got Pages for my iPad. I am learning Mac. I spent hours on a document last night that has no content this morning. The document is there but it is completely blank. Did I accidentally delete the content? If so, how? Is there any way to retrieve this content?

I'm not sure what happned either but If you are doing this via iTunes, iTunes should have backed up the iPad first. It can take a good bit of time when you update with iTunes on your computer because iTunes downloads and installs the entire iOS all over again. If you are running iOS 5 on the iPad, and you will be now, you can update OTA via WiFi in the future and the process takes far less time since you will only be downloading an incremental update.
If you are syncing on a regular basis with iTunes, you should have a recent backup. In the worst case scenario, you should be able to restore from the backup. And as stated aboce, you can download all apps again and virtually all purchased content from iTunes (if you live in the U.S.) and you can always sync your iTunes library back to the iPad.
Let the update finish and see where you are then. Come back if you need help.

My iMovie on my 2011 iMac does not recognize video taken on my new iPad, is there a way to resolve this? I would like to take movies on my iPad and make movies in iMovie on my iMac.

My iMovie on my 2011 iMac does not recognized videos taken on my new iPad. Is there a way to correct this, or perhaps I am doing something incorrect. When I connected my iPad to my iMac, iPhoto popped up, but not iMovie.

You have to import the movie into iTunes via iOS file sharing, then drag the movie from the file sharing window in iTunes to the desktop, then you can import the movie into iMovie. Here are the details.
http://support.apple.com/kb/HT4792

When I run out of funds in my account (I always redeem I-Tune $15 or $25 prepaid cards) if additional music is purchased, they are automatically billed to my credit card. Why? Is there a way to prevent this?

When I run out of funds in my I-Tune account (I always redeem I-Tune $15 or $25 prepaid cards) if additional music or apps are purchased, they are billed to my credit card. Why? Is there a way to prevent this?

Roaminggnome:
I have just found a way to do exactly what I wanted to do!
I opened I-Tunes, then clicked on the "Account" link under the heading "Quick Links".
After entering my Account ID and Password, I got the "Account Information" window.
I then clicked on the Edit link at the end of the "Payment Information" line which listed my current credit card information. This opened the "Edit Payment Information" window. On this screen, instead of selecting Visa, etc... I selected NONE and then clicked on DONE at the bottom of the screen. Just like magic, my credit card information disappeared and was replaced by "No Creidt Card on File" which is exactly what I wanted. FYI.

I recentlyhad a computer crash so I have a new computer and cant find my itunes library- it keeps showing me my husbands library.

please help me find myt library from my old computer to this new one

Did you put your library on the new computer?
Your library will only be where you put it.

FCP won't let me log shots in order! Is there a way to resolve this?

I have a problem I've had for years with FCP and I'm finally fed up. There's nothing in any manual and it's such a stupid problem. Does anyone know how to keep the logged shots numerically in order from sc 1 to however many scenes you have without the scene numbers being out of order? Everytime I have a scene with a slash, ie: sc 189/190, it throws it out of order. When I label the bin with a title, it also throws the sequential numbers out of order, ie: sc 25 crowd. As soon as I add a / or a title to the bin it goes out of numerical sequence. Is there a secret to where scene numbers and spaces are positioned to prevent this. I know it's such a simple stupid problem, but it's made my logging and editing jobs much more difficult. Please help if there is a solution. Thank you! I'm ready to try Avid because this is such a headache and Avid doesn't have this simple stupid problem.

Unfortunately, that still doesn't solve the problem if I give a name to the bin. For example, I titled a bin sc 095 Kitchen, and FCP immediatly threw scene 95 somewhere near the end of my log completely out of order. I really don't think there's a solution to this. I've talked to FCP experts and they're boggled -- though they don't seem to care about naming their bins, and also don't have more than two scenes in a bin.

Our daughter just got an iPad Mini and I set it up for her, but I originally set it up under my apple id in order to create an apple id for her. Is there any way for me to switch it to her account as the main user?

Our daughter just got an iPad mini and I originally set it up under my Apple ID in order to create an Apple ID for her (she's under 13 so I set up iCloud family)... is there any way to switch the main user to her so that she can use iMessage and such under her own account? When she uses iMessage it's my account. I can't find a solution anywhere. Thank you!!

Hi Maudluna,
I understand you would like to sign out your Apple ID from an iPad. You can do this easily by following the steps in the article below. I have also linked to an article about Family Sharing which can help you create and manage multiple accounts:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store - Apple Support
Start or join a family group using Family Sharing - Apple Support
Family Sharing makes it easy for up to six people in your family to share each other’s iTunes, iBooks, and App Store purchases without sharing accounts. Pay for family purchases with the same credit card and approve kids’ spending right from a parent’s device. And share photos, a family calendar, and more to help keep everyone connected.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

HT204074 My iTunes ID and email are out of sync with my iCloud ID and email. How can I change my iCloud email address?

How to change iCloud ID without changing iTunes ID? Help

If you want to merge Apple ID's - you can't do that. For reasons unknown, Apple just doesn't allow it. Passwords are are different story. You should be able to reset your password for any other the ID's that you have.
Do you have multiple Apple ID's? And if this situation is that much of a mess, you might be better off contacting Apple in order to get it straightened out.
Here is a user tip that might be of some help.
https://discussions.apple.com/docs/DOC-4551

I purchased an iphone 4s secondhand but now i find that the person has a security feature still locked onto the phone and they are not responding to my message. Is there any way to resolve this problem.

How do I resolve an issue with a secondhand phone purchase that has a security feature link to it and it hasnt been removed therefore I cant use the phone.

Hi paisley,
Sorry, there is no way around the Activation Lock. You either need to contact the original owner and get them to turn off Find My iPhone and wipe the phone from their iCloud account, or you need to return it to the seller.
Sorry,
GB

HT1329 My computer has crashed totally. I have a new computer and on downloading itunes my library populated but with hundreds of songs missing. My library and itouch are out of sync with more songs on my itouch is there a way to resolve this situation?

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