HT1329 What if old computer is not available?

I want to put my music from my ipod on to my new computer. The old one crashed and I was not able to save the itunes library or anything...any suggestions?? I have all of my music on the ipod...
thanks in advance!

See this support article:
http://support.apple.com/kb/HT1848
You can also download most of your content (the notable exceptions being movies, some of which can be redownloaded if you're in the US, and audiobooks) again from the iTunes Store:
http://support.apple.com/kb/ht2519
For additional instructions, particularly for content not purchased from the iTunes Store, check out this user tip from TurningTest:
https://discussions.apple.com/docs/DOC-3991/p
Regards.

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How do I migrate an ipad to a new computer if the old computer is not available to retrieve the backup file from?

I've read lots about using the "transfer purchases" option, but the person I'm helping is very afraid of losing data, etc.

Read this thread completely and carefully.
https://discussions.apple.com/thread/3305461
If you follow the advice/suggestions that King Penguin and Demo (me) posted in this thread, you will be able to transfer everything from your iPad to another computer - even if you no longer have access to the old computer.
Transferring purchases is a breeze and it WILL work. Just follow the instructions. Remember to turn auto sync OFF in iTunes before you connect the iPad to the computer and launch iTunes. And remember to Transfer Purchases and Backup before you proceed with anything else. The data that you are worried about losing is contained in the iPad backup when you manually create the backup - hence the importance of backing up before syncing.

I have a 60 Gig ipod. The first one you could put pictures on. I have about 30 gigs of music I would like to add to itunes on new computer. Old pc is not available. Can I do this?

I need help moving music off ipod classic to itunes on windows 7 pc. Old computer is not available.

Yes. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

HT201272 A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc. - Avinash

Hi,
A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc.
- Avinash

The purchases are probably hidden:
http://support.apple.com/kb/ht4919

I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud!

I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!

In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene

HT1589 how can i transfer my library to a new computer? old computer is not working

how can i transfer my i-tunes library to a new computer? my old computer is not working.

It has alwasy been very basic to always maintain a backup copy. Have you failed to do this? not good.
You would have to take the hard drive out of your old computer and connect it to your new and transfer the info.

Keywords not transferring with pictures on copy and paste to a new computer. In lightroom on old computer but not in lightroom on new computer? Not all pictures, but a lot of the new ones.

Keywords not transferring with pictures on copy and paste to a new computer. The keywords are in lightroom on old computer but not in lightroom on new computer? Not all pictures, but a lot of the new ones.

I actually found under EDIT then Catalog settings / then metadata that the automatic write changes to XMP had been unchecked. Once I check this, it updated and connected all the keywords to the pictures. Now when I copy and paste the keywords show up as I can now detect them in Adobe bridge when before I couldn't see them even though they were in lightroom. . Thanks for your input.

Does my macbook air have a built in virus scan? how can I access and use it? also any recommendations of what software if this is not avail ?

does my macbook air have a built in virus scan? how can I access and use it? also any recommendations of what software if this is not avail ?

Contrary to what Geeks on Hugs is telling you, Mac OS X does indeed have a basic malware scanner. It is not a feature that is directly accessible to the user, and works a bit differently than every other malware scanner out there. Gatekeeper, which has been mentioned here, is entirely separate, and provides a different method for helping to protect you against malware.
The anti-malware scanner in Mac OS X is called XProtect. When you download an application (or any other kind of executable code), it is automatically "quarantined," so that when you open it you're asked if you really want to do that. I'm sure you're very familiar with this aspect of Mac OS X if you have ever downloaded any apps from outside the App Store. What you don't know, though, is that each time you try to open a new app, that app is checked by XProtect. If it is identified as malware, you will not be allowed to open it, and will be warned that it's malware.
At this time, there is no known malware that can infect a properly up-to-date Mac. All current malware will be blocked by one or more methods.
For more information, see my Mac Malware Guide.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

My new computer will not let me use my photoshop. My old computer does not have photoshop any more.

I am unable to use photoshop on my new computer because my old computer was not deactivated before photoshop was taken off. I only have photoshop on one other computer and I need it to be on my new one. How can I make this happen?

Contact customer support (by chat or phone); they can help you reset the activation count.

I have purchased music with my old apple id, old computer and old email. My old email and computer are not available anymore and I dont remember my password and securtiy question anymore. How can I authorise my old apple id to authorise the new computer?

Hi, I have a new computer and new apple id. I've purchased music with my old computer, email and apple id.
I cant access now the previously purchase music, because it wants to authorize the new computer to play the
music. I cant remember password and security questions for my old id and the old email doest exist anymore.
What can I do?

Hi, Carmen.
Thank you for visiting Apple Support Communities.
If you need to reset you security questions, do not know the answers and no longer have access to that email account, see the last sentence under Note in step 5.
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need tocontact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Cheers,
Jason H.

HT5226 the lessons i have in my other computer are not available on my new computer

I have MBP 15" from late 2011. on this computer i downloaded several lessons to learn how to play guitar. I just bought a new MBP retina late 2013, with iwork installed an mavericks and the while deal..
When i try to access my lessons on the new computer, a message appears saying that "the lesson store is not available on your Mac". If i understand correctly if i'm logged in with my apple id, it should know i have previously downloaded the lessons (probably the same way safari recovered all my bookmarks and stuff) intead telling me to make a purchase.
is it possible for mw to access my lessons from my new computer??
thanks.

You can copy the lessons from your old mac or try to download them again by using the option "Restore Purchase", see: Expanding GarageBand for Mac (v10.0) content with an in-app purchase
To copy from your old mac transfer the folder
/Library/Application Support/GarageBand/Learn to Play/
from your old mac to the corresponding place on your new mac.
-- Léonie

New Computer - Old Computer will not turn on!

Hello...
I need someone to help me if they can. I got a new computer two weeks ago because my old computer broke, broke into pieces. I cannot even turn it on, and did not think to back up my music and videos that I paid for on disc's or what not. Is there anyway I can get all those back without having to pay for them again? If so, can someone guide me thru it? Any help will glady be appreciated! Thanks for your time =)

Sorry, but officially Apple does not allow redownloads of purchased items. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places.
If you haven't made a backup, and don't have your tracks on an iPod, you're probably out of luck and will need to repurchase your tracks. You can try contacting iTunes Store Customer Service and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis, but don't count on it.
Good luck.
Your music and videos are valuable! Back them up!

Trying to backup an iPhone 3gs so we can update the iOS. Old computer does not appear to back up contacts and notes (there are many). Is there a way to make sure they are backed up?

Also, everytime we sync, emails delete from the iPhone. We don't want them to. Is there a setting to prevent this from happening?

Contacts are not part of the backup. Those should be synced with a compatible address book on your computer. Notes can sync with a mail account.
No idea what you mean about emails deleting from the phone when you sync. E-mail messages are not synced with anything but the mail server. Only account information is synced.

I just got a new macbook pro 13 inch. before my old macbook died, i bought a g-drive slim external hard drive. i backed up my old computer several times onto this device. pictures from my old computer will not go onto my new macbook. why is this?

i had about 10,000 pictures on my old computer i'd really like to see again. is it possible to get them back?

You are not giving sufficient information.. is the backup done with Time Machine.. are the photos in iphoto library.
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iphoto has specific restore details.. depending on version.
http://pondini.org/TM/15.html
Pondini has listed specific details depending on the iphoto version...
If you are using some other software, you need to tell us.
See setting up a new mac from old one.
http://pondini.org/OSX/Setup.html

My iTunes library is on an old computer. Not enough memory to consolidate the associated MP3 files. Transferred library to new computer. How can I add the MP3's without having to re load every file / folder again? Thanks.

Hello, I'm trying to transfer my iTunes library from an old computer with small hard drive to a new windows 8 laptop. Much of my library consists of links to MP3/ 4 files etc but there isn't enough harddrive memory to consolidate the files into iTunes music folder. I downloaded the library onto an external hardrive and have installed it on the new computer. All files that were in iTunes music (now iTunes Media file) work fine. I have transferred over all my MP3 files but of course iTunes library wont play the file as there is no established link to the file and it asks whether iTunes should locate the file. I don't want to have to import every MP3 file/ folder all over again and then delete the unlinked entries in iTunes as this will take way too much time. Is there a way to sync all of these MP3 files to iTunes automatically or do I need to go back to start and somehow try and put the library back onto the hard drive and get the files consolidated to that from my old computer? Any help most gratefully recieved. Thanks.

The files that weren't inside the media folder on the original machine need to be copied over to exactly the same paths as they had on the source machine. See this thread for an ongoing discussion of a similar problem. See also this post on migrating the iTunes library.
tt2

HT1329 What if old computer is not available?

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