HT1335 Connecting PC Ipod and Mac Ipod to MacBook Air.

Question

Hi,
I need to clarify a few points. I think I signed off too quickly! The 'how to determine your iPods hard disc format' does not read the same on my two IPODS, and the Mac one,
does not read as per "support.apple.com/kb/HT1335 states?
In the SETTINGS, 'about' for the Pc iPod, it states, Format windows, as the last item, which read as described.
However, my mac iPod reads (last there items) = Serial number, Model and finally Version? So, the serial number is not the last item, what does this mean?
Regards,
Still Terrified (cyfrommayo)

Answer 1

"Then when it finally did, her iPod showed up in iTunes but all the music was grayed out"
Grey text when you look at the content and lock symbol at the bottom of the screen simply shows that your iPod is set to "automatically update songs and playlists". . If you want to access your iPod directly, play it through your iTunes, connect it to a second computer etc. you just need to change the update method to "Manually manage songs and Playlists" in the iPod preferences. For more detail see this tutorial: Managing Your Songs Manually
"Also, her iPod switched back to play mode (meaning it no longer read "do not disconnect.)
That's normal in automatic mode, it automatically disconnects when it's finished updating. When this is changed to manual or the iPod is enabled as a removable hard drive the "Do Not Disconnect" will message will remain until you manually eject. Safely disconnect iPod
"Do we need to do something to her iPod for my mac to recognize it?"
Have a look at these articles if the iPod doesn't connect properly:
iPod appears on the Mac OS X desktop but not in iTunes
iPod missing in iTunes and Mac desktop