HT1338 As soon as I switch on my Mac book Pro, I get a sound from the optical drive.Is it normal??

It is a 13" MAC book pro bought about a month back.

In addition to checking system preferences/sound/output and selecting built in if that does not work, make sure volume is up and mute not checked.
You can try the following, Take a set of headphones and plug theim in and out several times (there is a micro switch that sometimes gets stuck)
Go to applications>utilities>Audio MIDI set up, see if you can select built in there, make sure volume is uo mute not checked.
Try a NVRAM/PRAM reset:
Power off, power back on holding the following keys OPTION + COMMAND + P + R
Continue to hold these keys till you hear the start chime 2 times, then release,reboot

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I switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??

i switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I have a Mac Book Pro with a 320 gig hdd and my drive is corrupted and I can't engage it. So I would like to switch to a 1 terabyte drive can this be done?

I have a Mac Book Pro with a 320hdd, 2.33 processor, 8 gigs of RAM and OS X 10.9.4 . My hdd crashed and I cannot access it so is it possible to install a 1 terabyte drive with the operating software already installed and also upgrade my RAM to 16 gigs?

If I were you I'd install a small SSD as the boot drive from OWC:
http://eshop.macsales.com/shop/SSD/OWC
Then put a second large conventional drive either in the optical bay (Data Doubler) or in an external.
You don't say which MBP you have: Size, CPU type.
Also when you upgrade you could see if you can salvage your data from your old HD. Can you hear it spin up? If so Data Rescue IV.

HT1338 need to update operating system for school. mac book pro has OS X and is very outdated. help!

help need to update macbook pro operating system for school. has OS x 10.4.11 now

You can buy Snow Leopard 10.6 at this link,
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard

HT1338 My Mac book Pro is running very slow and the rainbow ball is appearing all the time. Any suggestions for clean up??

My Mac book Pro is running very slow and the rainbow ball is appearing all the time. Any suggestions for clean up?? I have the OS X Lion system.

As well as what a brody asked :
- do you need more RAM? (run Activity Monitor and see how much free RAM - green - is available)
- do you Restart fairly regularly, e.g. at least once a week, to clear out any swap or temporary files?
- do you need to do maintenance, e.g. clearing out caches and unused logs, etc?

HT1338 how to install ms office work on mac book pro ?

i want to install ms office work in mac book pro eg word , excel , powerpoint n all ... can someone please help me how to get this one ?

You have to buy it from Microsoft
http://www.microsoft.com/mac/products
or from a retailer that sell it. Looks like even the Apple Store sells it...
http://store.apple.com/us/search?find=office+for+mac
If you don't speciflcally need Word, Excel, and PowerPoint, you can consider iWork from Apple, which is available from the Mac App Store
Pages - Numbers - Keynote
You can also consider "clones" of MS Office
http://www.openoffice.org/porting/mac/
http://www.neooffice.org/neojava/en/index.php

HT1338 when updating OS X on brand new mac book pro 13 Retina, all it does is wait for several hours and I can not turn it off

Brand new and update showed up for the OS X. sected update and all it does is say wait for hours. It will not let me turn off the mac because the application loader keeps cancelling the request to either turn off or restart. Help

Hi again,
I have lost count of the number of posts here, in addition to my direct experience with my clients, where FileVault is discovered to be the main cause of whatever symptoms are being experienced. I refuse to turn it on on any of my systems and will always, always advise against turning it on to anyone who asks me.
I would recommend that you initially back up all your data to external media (either external hd or DVD-R) and then attempt to turn off FileVault. I purposely used the word attempt because, more often than not, even this can cause issues. If you are unable to turn FileVault off, indeed even if successful, I would recommend that you carry out an Erase and Install using your MacBook Pro's system disks.
In short, my message is ---- stay away from FileVault.
If you require to protect your files then the best way to achieve this is via Disk Utility and creating an encryted image. More details here:
http://docs.info.apple.com/article.html?artnum=107333
RD

HT1338 can I use epson 2880 with my mac book pro? 10.9.2

can I use epson 2880 with my mac book pro? 10.9.2

Epson names their printers (in addition to numbers). What is your printer designation?
http://support.apple.com/kb/HT3669#epson
Barry

HT1338 My FaceTime isn't working on my mac book pro, what do i do

I am going to chat with my friend on facetime and it is telling me that the call has failed. But wont let me re call her. She said that when she tried to call me it said i was unavailable, what do i do?

Troubleshooting FaceTime
Mac http://support.apple.com/kb/TS4185

Can I use my mac book pro with 120 volt and 240 volt power supplies? Does the power converter automatically switch, so I just need a different adapter plug?

I got my mac book pro in the U.S., but I will be travelling to where there is 240 volt power. Does the mag safe power adapter switch automatically, so I just need a converter plug, or do I need a transformer to convert from 240 to 120 volts? Thanks.

Hi,
I too bought my Macbook Pro in the US and I live in the UK (its so much cheaper in the US! No 20% VAT!)
The power adapter does work on UK 230v power. You can also get a three pin extension lead (like the 2 pin US one that came with the MBP) for about £3 with free delivery from Amazon UK.
Another tip, whne you are back in the UK, and you are switching from a PC to a Mac, get in touch with your local Apple Shop who run one to one free courses on how to use your MBP.
Hope This Helps!!

No matter where I go, as soon as I turn on the Internet on my new Mac Book Pro, everyone else is no longer able to use the Internet. How can I fix this?

No matter where I go, as soon as I turn on the Internet on my new Mac Book Pro, everyone else is no longer able to use the Internet. How can I fix this? I received it as a gift for college, but its hard to do research when everyone constantly yells at me to get off because they can no longer continue what they're doing.
<Edited By Host>

" how can I sync my iphone to my mac book without losing all the music and pictures on it?"
You cannot. Copy everything you want form the old computer to the new one, then sync it.
it basically says you have to erase your iphone to sync to a new itunes!
Correct Iphone will sync, or manually manage, with one and only one computer/library at a time. Syncing, or manually managing, to another will indeed erase the current content.

I have a 15 inch mac book pro running osx 10.5.8. I recently moved to FL and switched to Comcast (only option). Now when I access one of my banks, I can get past the login page and the opening page of my account but the data is unavailable. Bank no help.

I have a 15 inch mac book pro running osx 10.5.8. I recently moved to Florida and switched to Comcast (the only option). Now when I access my bank website, I can get past the login to my account page but the data is permanently unavailable. The bank says no one else has this problem. Everything is up to date as far as software is concerned. . .I just update anything that comes up. I have not had this problem with this computer anywhere else and I am not having a problem with any other website. I have the problem with both Safari and Google Chrome.

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After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct.

After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct. I apparently need to switch locations manually, specifically for the App Store. Help?

Open the App Store app, go to the Featured pane, swipe to the bottom, tap your Apple ID and sign out. Tap again and sign back in. The App Store will automatically change to the store from which your account is authorized to make purchases.

I take out my battery out from Mac book pro 15, now put it back can't switch on??

I take out my battery out from Mac book pro 15, now put it back can't switch on??

Please describe in detail all you have attempted to do in order to resolve the issue.
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Hi...is it fine to charge mac book pro when its closed or not switched on?

is it fine to charge mac book pro when its switched off, or not in use. or one always keep it open during the charging?

It is fine. It won't over charge.

HT1338 As soon as I switch on my Mac book Pro, I get a sound from the optical drive.Is it normal??

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