HT1338 Broadband dropping - BT say it's because it's a Mac - pay £30 and we'll help sort it

Is there something I haven't done at Set-up?
Broadband is intermittent - internet and mail.
I used Microsoft until October 2012 - BT say the problem coincides.
Any help gratefully received.

Which BT broadband option - ADSL or Infinity? Which router - Homehub 1,2 or 3, or another make/model? How is your Mac connected - wifi, ethernet cable or powerline adapter? What operating system is on your Mac? It may be that your Mac setup is causing dropouts but there are huge numbers of BT broadband customers who have no problems using a Mac. Unless the £30 guarantees that you won't be helped by an off-shore support team, you would be better off seeking help from this or some other forum.

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My g5 wont let me download anything. everytime i try it says cannot open because it is not supported by this architecture someone please help

IM HAVING TROUBLE DOWNLOADING THINGS ON MY MY MAC G5. EVERYTIME I TRY TO DOWNLOAD SOMETHING A SCREEN POPS UP SAYING "CANNOT OPEN APPLICATION BECAUSE IT IS NOT SUPPORTED BY THIS ARCHITECTURE" SOMEONE PLEASE HELP

CS5 only runs on Intel Macs...
http://www.adobe.com/products/photoshop/tech-specs.html
Some parts of FCE 4 require an Intel Mac...
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I am trying to buy a game and it says purchased failed because my Apple ID is now locked and unable to make purchases how do I fix this?

I Am trying to buy a game and it is saying my Apple ID is locked how do I fix this

If you are getting a message that your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
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I've lost my iphone 5c, and it has no batteri... so i can't find it on"find my iphone". It just says offline, is there anyone i can talk to tomorrrow and they can help me find my iphone.. :(

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No. There is no magic that will recharge the battery on the phone you lost.

Why does my mac pro, which i purchased in 2011 keep dropping internet saying safari cant find server

why does my 2011 mac pro keep dropping internet, saying safari cant find server. THIS *****

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Click your Apple menu / Software Update
The v10.7.2 update may help.
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HT4199 Had problems with my broadband going down at weekend, since it came back on unable to join wifi BT say it is because my wifi settings are missing on my iPad can anyone tell me where to find seething details IP address etc

Had problems with my broadband going down at weekend, since it came back on unable to join wifi BT say it is because my wifi settings are missing on my iPad can anyone tell me where to find seething details IP address etc

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
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6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
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http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
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http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
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http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
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http://www.pcmag.com/article2/0,2817,2372811,00.asp
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Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
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Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

TS3992 I recently dropped my ipad and had to get a new one. I backed up the first I pad and used the icloud to reload all my data on my new ipad. Now when I go to backup the new ipad it says I cannot because I don't have enough ICloud storage available.

I recently dropped my ipad and had to get a new one. I backed up the first I pad and used the icloud to reload all my data on my new ipad. Now when I go to backup the new ipad it says I cannot because I don't have enough ICloud storage available.

If you can't get the password correct, you CANNOT restore from that backup.
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Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
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You won't be able to get text messages back.

Broadband drops out after bt upgrade work in area

Hope someone can help because the call centre is helpful but unfortunetly the help they give me is what I have tried before.
On Wednesday 17th August I received an ewmail from the BT Migration team stating that upgrade work would be taking place at my local exchange and that my phone and broadband would be out for 10 minutes on this day. The work got carried out and I received a email saying this and that my broadband would take about ten days to settle down.
Now we are about 2 months since this wok and my once reliable broadband (have hardly ever had to restart the box in the past nearly 10 years) is dropping everyday and if I do restart the box I either get on to the internet then it drops out again or I don't, getting frustrated for paying for something I can't use.
My HomeHub the original white model, only shows a solid broadband icon and flashing wireless and sometimes flashing data icon on the front of it but no internet.
I have tried using the bt broadband desktop help but it says my line is okay and I have checked all the microfilters that are attached and everything seems fine there. Phone the number at the end of the desktop help wizard and get told to try the same thing it suggests.
I have read on this forum that some other bt customers have had similar problems after upgrades and it turned out to be the homehub that was at fault.
Can anyone give me any advice in sorting this please or can anyone confirm that it is the homehu bthe issue is with and if so how to get a free replacement from bt.
Solved!
Go to Solution.

Hi Andy81,
Welcome to the forums. Yes you would be correct in the fact that the White Home Hub doesn't have the best reputation on ADSL2+ lines simply because of its age. I would advise you to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask for a replacement hub, although you would have to pay if you are out of contract. Do you know if you're out of contract?
Regards Edd
Check your Line
BT Speedtester

Broadband Dropping

My Broadband drops when I receive a phone call, this is a pain because I very often need to access my computer when I receive calls. I have reported it to BT in the past and they have supposed to have fixed it but it still goes on. This problem has been going on for a long time and I need to get it sorted, I am on Infinity 2 with a Home hub 4. Any help would be appreciated.
Regards,
Gary

When you say they have supposedly fixed it, have you had an engineer come to your house?
To say thanks for a helpful answer, please click the white star

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
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Broadband Drop Outs

Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!

Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Using the phone makes my broadband drop out

Hi
Ever since BT have done some work at the exchange, I am experiencing problems with my broadband dropping out when the phone is used.
I have reset the hub and I have a filter on the phone line as it enters the house.
Has anyone any more ideas I can try?
Thanks

if you have changed the filter and moved the phone if dect further away from hub - does broadband drop on incoming or outgoing calls or both?
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Broadband drop out

My broadband drops out and all the lights flash. Just joined netflix and we can't watch anything as it just keeps buffering.
At that point I check the bt home hub v2 b and the lights are going crazy. Also at night when I am checking my emails on my tablet the connection will just drop out. I've lost count the many times I've reset the hub. I've pulled all cables and turned off all the things that uses wifi.
I've checked bt for b/b faults and my area code is not in a fault area.
Is it time the hub was changed to the latest bt hub , my sister lives 500yds away she has no problem with the latest bt hub. We have a bt vision box and can never get bbciplayer and other channels on the box.
Can anyone suggest my net move or should I have a rant at bt?
Paul
Solved!
Go to Solution.

when was the last time you renewed your contract? if more than 12 months then you are on a rolling monthly contract and any discount you had has ceased. you could save monet by phoning the uk based options team and negotiate a new contract cheaper and at same time get a new hub thrown in options team 0800800030
the hh2 is old and has known problems
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This morning I ask about the requirement to download the adobe Cs6 before i buy the product and the salesperson told me that i met the requirement for that particular software, so my surprise now when i open the file it says an error because my computer d

this morning I ask to a sales person about the requirement to download the adobe Creative Cs6 before i buy the product and the salesperson told me that my computer met the requirement for that particular software, so my surprise now when i open the file it says an error because my computer doesn't meet this requirement, my computer is a OS X 10.5.8 and the requirement is OS X v10.6.8 or v10.7 what can i do?

The requirements are online. For the Master Collection the requirements on Macs are:
Mac OS
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7
4GB of RAM (8GB recommended)
15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
Additional disk space required for disk cache, preview files, and other working files; 10GB recommended
1280×900 display with 16-bit color and 512MB of VRAM; 1680×1050 display required and second professionally calibrated viewing display recommended for Speedgrade
OpenGL 2.0-capable system
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java™ Runtime Environment 1.6
Eclipse™ 3.7 Cocoa version (for plug-in installation of Flash Builder); the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playbackOptional: Adobe-certified GPU card for GPU-accelerated performance in Premiere Pro; see the latest list of supported cards
Optional: Adobe-certified GPU card for GPU-accelerated ray-traced 3D renderer in After Effects; see the latest list of supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for Speedgrade
Optional: 7200 RPM or faster hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.
You should have been given the correct information. Adobe offers 30-day money back guarantee.
You can find return information here:
Return, cancel, or exchange an Adobe order

Broadband Dropping connection, fixed but now gamin...

Hi
Last Sunday our broadband connection was dropping every 15 or so minutes, I called BT and reported the fault. The lady asked me to remove the cover from our BT wall socket and plug the ADSL modem into a diagnostic socket but there was no socket visible after removing the wall plate. She then did a line check and confirmed a problem with the line at the house and an engineer would call me at 9am the next day.
9am on the dot I got a call from the same lady asking if the problem still persisted as they had made some changes. I left a ping test running which gave me a 100% success rate over 20 or so minutes (previous day it was 19% success rate over the same time). So she said they think its fixed and to keep an eye on the line over the next few days.
So, I think the line noise has been cleared up (about 8 months ago I asked for interleaving to be disabled), so the broadband isn't dropping it's connection but now my gaming pings have gone up and latency is awfull, I play Call of Duty Black Ops almost every night so any change in my connection is quite noticicble. People kill me before I even see them and its so frustrating that I can't play like this, not good when your in a clan.
I assume they put Interleaving back on to fix the problem of dropping connections? but now the older gaming problem is back.
Any help is much appreciated.

your noise margin is still a bit high at 12 as normal is about 6 and when the margin drops you should be up to 8mb being max for adslmax
can you run btspeedtester and post the results
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HT1338 Broadband dropping - BT say it's because it's a Mac - pay £30 and we'll help sort it

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