HT1338 Cannot update Lion to Mountain Lion

I spent 8 hours downloading Mountain Lion from the App Store then when I run the install it stops after a few minutes saying it can't create the recovery partition. Then I have to return to Lion with the 8 hour download deleted.
I have searched all over this site and cannot find anything to help.
Can anyone advise what I should do now?

P.S. I am currently running 10.7.4

Similar Messages

HT1338 Since updating to OSX Mountain Lion my Microsoft Word etc is not working. Why?

Help with getting Microsoft Software operating

If your screenname were CHEAPO instead of Cheppo, I would suggest that you purchase Snow Leopard Server for $19.99 from the Apple Store and install it into either Parallels or VMWare Fusion (retail = $79) and be able to continue to run your Microsoft Office 2004.
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HT1338 cannot update pages even though all software up to date HELP!!

Hi
Reinstalled software but Pages is not available - all software up to date. App store says all software up to date......HELP!!

HI guys - i had my hard drive replaced and hence i attempted to restore pages from backup but it wont open now as says check with developer for updates.....cant go further than that - HELP

HT1338 cannot update as my apple icon does not show update sofeware??? i was also on phone with someone and I got disconnected and no one has called me back. i have never been able to use this computer as the guy who put in my passowrds, put them in wro

i am not able to get into my MacPro notebook. person set up passwords i do not know???? he certainly did not use any password I use
therefore i cannot do much of anything. I got Apple to call me but when she transferred me, call was lost and no one has called me back.
my case no. is 405403541.

Did you purchase the Mac used? If so, the person should have erased the drive and reinstalled the original system and should have given you the install disks.
Good luck with your call to Apple.

HT1338 Cannot update 10.6.3 to 10.6.8

I just installed Snow Leopard on my MacBook Pro. I'm trying to use Software Update to get from 10.6.3 to 10.6.8. At first, during the download, I was getting an error message saying the file could not be saved; I would click OK and it would stop downloading. Then I tried doing it manually. The error message I get from that says: "The following disk images couldn't be opened: MacOSXUpdCombo10.6.7.dmg, error -4960."
I restarted my computer and it updated about 5 things.
I tried software update again, and the error message reads, "The update 'Mac OS X Update Combined' can't be saved. The file 'SUBaseSystemCombo 10.6.8.pkg' couldn't be found on the server swcdn.apple.com'.
Mind you, it took at least about 6 hours to download this combined update, so at this point I'm getting rather exceptionally frustrated. Can anyone tell me what I need to do to get this to work? Or did I just spend $30 on something I can't really fully use?

LokiKitty wrote:
I just installed Snow Leopard on my MacBook Pro. I'm trying to use Software Update to get from 10.6.3 to 10.6.8. At first, during the download, I was getting an error message saying the file could not be saved; I would click OK and it would stop downloading. Then I tried doing it manually. The error message I get from that says: "The following disk images couldn't be opened: MacOSXUpdCombo10.6.7.dmg, error -4960."
I restarted my computer and it updated about 5 things.
I tried software update again, and the error message reads, "The update 'Mac OS X Update Combined' can't be saved. The file 'SUBaseSystemCombo 10.6.8.pkg' couldn't be found on the server swcdn.apple.com'.
Mind you, it took at least about 6 hours to download this combined update, so at this point I'm getting rather exceptionally frustrated. Can anyone tell me what I need to do to get this to work? Or did I just spend $30 on something I can't really fully use?
Try downloading it from here
http://support.apple.com/kb/DL1399
Cheers
Pete

I cannot update my system, error in app store

I cannot update system to mountain lion, 'an error in app store, please try again. (13)'

Try deleting the cache, cookies, and preferences associated with the App Store.
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.
If you continue to have problems, if you have anti virus software installed, disable that before trying to upgrade.
And try turning off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

I currently have Leopard, and there are no longer updates for it. So I must upgrade to either Snow Leopard or Mountain Lion. Without doing so I cannot update my itunes, and my ipod is no longer compatile with my mac. How can I buy the upgrade

I currently have Leopard, and there are no longer updates for it. So I must upgrade to either Snow Leopard or Mountain Lion. Without doing so I cannot update my itunes, and my ipod is no longer compatile with my mac. How can I buy the upgrade, since I do not have access to the mac store as that comes with Snow Leopard? I went to Best Buy and they said neither Snow Leopard or Mountain Lion can be bought there.

Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs. You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759

HT4484 My email was phished, so I deleted it and changed it completely. Now all the apps that I downloaded with the old email cannot update because I cannot log into that email. Mountain Lion is compatible with the new updated iPhoto. what can I do?

My email address was phished and I had to delete it completely. That was the one I used to download all my original apps on my computer. I have since changed to a new address, but since my apps were under the old one, I cannot update them without logging into the old address. It no longer exists....so how do I fix this?
Some of the apps I don't really care about updating but, I did download the new Mountain Lion and it wants to update my iphots and I can't do it.
Any help will be appreciated! Thanks!

Hi joaroa,
When you say you deleted your email and changed it completely, those are actually two different things, and it sounds like you are talking about your Apple ID, not just your email, (because you speak of making purchases with it).
If you changed your Apple ID (preferred, How to change the name you use for your Apple ID), then you would not have another Apple ID and all of your purchases would still be with your only Apple ID, it would just be renamed to your new email address.
If you instead created a new Apple ID (with a different email address) then of course you have two different Apple IDs and the old one still exists and is probably active. Just because you may not use an email address anymore, that doesn't mean an Apple ID of the same name is inactive, Apple IDs aren't deleted. If you start purchasing Apps with your new Apple ID, it can really cause confusion because, as you see, you need to be logged into the Apple ID that purchased an App to update it. It would be best to stick with one Apple ID for purchases, probably the one you have spent the most money with. Remember, unless it's an @mac or @me Apple ID you can rename them rather than creating yet another Apple ID. Since Apple IDs can't be merged or deleted, creating more can be a messy.
If you don't remember what the password is for a particular Apple ID, you can visit iforgot.apple.com where you can reset it, the AppleConnect password. If the Apple ID is no longer a valid email address, you can use the security question method to reset the password instead.
Unless you have made a lot of purchases with your new Apple ID, I'd recommend moving back into your old one, especially if that has the most or the most expensive apps with it. If your new Apple ID is the "name/email" you want to use, you could rename the new one to a secondary email, then rename your old Apple ID to your preferred name/email. Basically, rename the new one to something else which frees up that name (email) to rename your old Apple ID. Thus your old Apple ID has the new name. See My Apple ID. The "Manage your account" link is where you can rename the ID itself.
Sorry about getting long winded here, but it's important to keep as few Apple IDs as possible, at least when it comes to purchases. If an Apple ID is undesired, rename it rather than creating a new one. It will be much simpler in the long run.
Let us know how it goes.
ivan

I have mac osx 10.6.8 but i cannot update but win i upgriding osx mountain lion tha mac tell me (cheke network ???) I HAVE mac book pro 2011

I have mac osx 10.6.8 but i cannot update but win i upgriding osx mountain lion tha mac tell me (cheke network ???) I HAVE mac book pro 2011

Instead of getting a wireless card for the Mac Pro, you might want to consider getting an 802.11ac wireless bridge device that would enable you to connect more than one device to it by Ethernet cable and to eventually take advantage of the faster 802.11ac wireless standard.

HT5568 I cannot update safari to 6.0.2 - I get for months "An error occurred while installing the updates.(103)" every time. I have Mac osx 10.8.2 Mountain Lion. Is Apple asleep?

I have Mac osx 10.8.2 Mountain Lion.
I cannot update safari to 6.0.2. "An error occurred while installing the updates.(103)" every time. I have Mac osx 10.8.2
Is Apple asleep?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Cannot get epson stylus office tx610fw printer to print now that Ive updated to osx mountain lion, have had no success getting my mac laptop to update latest apple update for epson printer

cannot get epson stylus office tx610fw printer to print now that Ive updated to osx mountain lion, have had no success getting my mac laptop to update latest apple update for epson printer

John Blanchard1
Re: can't print to Epson TX610FW
Jul 28, 2012 10:23 AM (in response to normdrexel)
Try installing the Epson drivers from here:
http://support.apple.com/kb/DL1398
and then seeing if adding and printing with USB works.
This site really works and my computer is now printing.

Can't download mountain lion software...when I press buy it does nothing. Also cannot update other apps

When trying to buy mountain lion, nothing happens. I also cannot update other apps. What am I doing wrong?

http://www.apple.com/support/mac/app-store/contact.html?form=account

HT1338 Dear all, I have just bought a MacBook pro with osx lion on 25thast month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

Here are the rules to qualify for the free upgrade:
http://www.apple.com/osx/uptodate/
(has to be purchased from Apple or authorized reseller).

HT1338 i cannot run java with mountain lion

i cannot run java with mountain lion

@jnsmth
I see Barney-15E made suggestions regarding Chrome preferences. There's also a setting on the Mac to deal with this. Regarding the drop-down menus not seeming to scroll through (such as a list of states)--where when you place or click your cursor over the drop-down menu and it only opens to some of the options in a list, I found that you have to change the scroll bar behavior in your computer's (and not the browser's) General Preferences within your System Preferences.
Open System Preferences, and click on "General" inside the top row of "Personal Preferences" (as it is in my system with Mountain Lion, and I think prior operating systems before that).
Once inside General Preferences, select the radio button option for your scroll bar which you'd like to use in the "Show scroll bar:" section ("Automatically based on mouse or trackpad," "When scrolling," or "Always." If you're using a mouse and not a trackpad, you'd probably want to select "Always" as it takes swiping over the drop-down list on the trackpad to enable (make visible) the scroll bar and/or scroll the list.
Either with the installation of Mountain Lion, or the installation of my trackpad (I'm using a desktop iMac and not a Macbook / laptop) I found that the righthand scroll bars seem to automatically disappear. When I moused over or clicked on a drop-down menu (such as the list of states) I'd see only the first few options in the list. In order to access the rest of the states (get the list to scroll) you have to either have the scroll bar setting set to show "Always" or (if you have a trackpad) use the trackpad to swipe/scroll while hovering your cursor over the list's items to get it to scroll the list, and thus then show/reveal the lefthand scroll bar (which can then be accessed with your mouse if you prefer.
This confused me at first when my scroll bars seemed to disappear, but was an easy fix.
Hope that helps with that part of your issue.

HT1338 Any one have any idea how to hide unwanted updates in OSX Mountain Lion? Many thanks

Any one have any idea how to hide unwanted updates in OSX Mountain Lion? Many thanks

Captfred,
Thanks for the suggestion, unfortunately no hide option is available by right clicking the Motion 5.0..4. update.
Seems strange that this does not appear to have been included, unless I'm missing something.

HT1338 Cannot update Lion to Mountain Lion

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