HT1338 HELP

what OS do I have to go to to upgrade from 10.5.8 to Mountain Lion and where can I download the OS's

You need to install Mac OS X 10.6 from a DVD and 10.6.8 from Software Update. Phone the Apple Store and order Mac OS X 10.6.
(69158)

Similar Messages

  • HT1338 Help I can't get Java to down load to my Mac version 3.06 I have did the soft ware up date ?

    Help I can't get Java to down load !

    Hello BROitsJAMIE,
    Thanks for using Apple Support Communities.
    I'd like you to please follow the troubleshooting in the article linked to below in order to resolve this issue with your Mail.
    OS X Mail: Troubleshooting sending and receiving email messages
    Take care,
    Alex H.

  • HT1338 Help my screen won't work!

    I just updated my MacBook Mountain Lion software to the newest setting. But when it finished downloading my computer screen will not turn back on! Please help? I've tried plugging it in and turning it off and on but niether methods have worked.

    Did the trick!  Not sure what I did to cause the screen to go numb, but this worked perfectly!!!  I cleaned the screen and must have inadvertently selected something that locked the screen.  This perfect solution kept me from having to run to the Apple Store.  Many thanks.

  • HT1338 Help Please! WON'T UPDATE!!!!!

    on my mac, i can't do this! I don't even have the app store on my mac! I do the software update and it says no updates available but it is in Version: 10.6.8 i think... i need to update it and it wonk work PLEASE HELP! It is the earlyier version of the Macbook Pro. if that helps... I also have some audio problems like when i up the sound it has a cross and says its full. the only way to fix this is to do -SLEEP- and put in headphones then open it.

    OS 10.6.8 is the latest, so that is why it cannot offer you a further update, as you are currently up to date.
    10.6 is called Snow Leopard

  • HT1338 HELP! iMac won't recognize time machine backup!

    My hard drive failed in my iMac 2.8 Intel Core i5. Luckily, I had a time machine backup on a usb hard drive. Also luckily, there was a free replacement available for my iMac because the Seagate hard drive in my iMac was prone to failure. I brought it to the Apple Store for a replacement, which took about a week. When I got home to restore my system from the backup, it won't see the time machine backup. It sees the drive but no backup is selectable. I know it is there because I updated my System software to the latest Mountain Lion and you can see the files on the backup drive, with dates for the backups and everything. It won't allow me to restore in Migration assistant or Recovery Mode or anything.
    HELP!!

    Most likely, some files were inadvertently excluded from your backups, and as a result you won't be able to restore your data in Setup Assistant or Migration Assistant.
    Starting from a fresh installation of OS X, set up a new administrator account and log in. Follow the instructions on this page to associate your existing backups with the new installation.
    You should now be able to enter Time Machine and restore your user data from a snapshot.* I suggest you do this in two stages. Quit all applications except the Finder before you begin.
    Restore all the visible items at the top level of your home folder.
    Hold down the option key and select Go ▹ Library from the Finder menu bar. Enter Time Machine and restore all items in the Library folder. Log out and log back in as soon as the restore is complete.
    Any other invisible folders or files at the top level of your home folder that you want to preserve will have to be restored separately. For most users, that isn't necessary.
    You'll have to reinstall all third-party applications from scratch, or restore them from another kind of backup, if you have one.
    *If you don't see any snapshots in Time Machine, exit the time-travel view and then hold down the option key while selecting
    Browse Other Backup Disks...
    from the Time Machine menu, which has an icon that looks like a clock running backwards. Select the backups of your computer by its previous name. If you don't have the Time Machine menu, open the Time Machine preference pane in System Preferences and check the box marked
    Show Time Machine in menu bar

  • HT1338 help on updating os X 10.58

    Hello, I currently have os X verion 10.5.8, when looking for software update it shows no updates available?, can you please help?

    If you're using a PowerPC Mac, there are none at all.
    If you're using an Intel Mac, phone the online Apple Store and order a Mac OS X 10.6 DVD.
    (70613)

  • HT1338 Help since installing latest software updates I now can't open safari????

    Help since installing latest software updates I now can't open safari????

    Hi Stewartirl,
    Welcome to the Support Communities!
    Are you only having issues opening Safari? Are you able to connect to the internet with other Browsers or using Mail?
    The article below is a good starting point for troubleshooting.  I'd start by plugging in an ethernet cable and restarting the computer.  If the wired (LAN) connection works, then unplug the ethernet cable and continue troubleshooting the wireless connection.
    Solutions for connecting to the Internet, setting up a small network, and troubleshooting
    http://support.apple.com/kb/HT1714
    Cheers,
    - Judy

  • HT1338 help with Iphoto

    Hello Macbok pro onwer/user ! can anyone help or tell me how to solve this problem i have with my Iphoto: when I click to open it the program act it going to open and quit.please help

    Hello,
    Open Console in Utilities & see if there are any clues or repeating messages when this happens.
    Also, what happens if you hold the alt or option key down when trying to launch iPhoto?

  • HT1338 Help!  My computer won't update!

    I updated my iphone 4 with the new software directly from my iphone.  When I went to plug it into my computer, it said I didn't have the current iTunes.  I downloaded the new version of iTunes but can't insatll it because my IOS software isn't up to date either.  When I go to the apple icon in my left hand upper corner, I click on software updates and it tells me its up to date.  So I tried going to the apple website to download it directly from there and there is no where on the website for me to download the current version.  I only find several pages about how great the new software is, I just can't download it!  Help!!   As a result of all this, my iphone won't sync, and I no longer have any music available on my phone from my itunes match! 

    You will need to Upgrade your OS from 10.5.8 to 10.6.8 = Snow Leopard.
    It is Not available as a download... It is a Paid Upgrade.
    Do this first...
    Check that your Mac meets the System Requirements for Snow Leopard...
    Snow Leopard Tech Specs
    http://support.apple.com/kb/SP575
    If so... Purchase a Snow Leopard Install Disc...
    http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    Other countries...
    http://support.apple.com/kb/HE57
    After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
    Be sure to make a Backup of your Current System Before Upgrading...

  • HT1338 Help updating iphone5

    My software update under the apple menu keeps saying that no updates are available, but my itunes and mac OS X software is clearly out of date. I am trying to set up my iphone 5 and it is not working. Need help please!

    You are running Leopard and need to update to Snow Leopard (10.6.8) which is a paid upgrade. It is not available in stores anymore you will need to call 1-800-MY-APPLE to order it. You need to have an Intel-based Mac to run it.

  • HT1338 HELP my speakers won't turn on and the volume is greyed out!

    iTunes randomly crashed... hard.
    I hard rebooted my computer, and now my speakers won't play any sounds.
    when I press the volume keys, the logo for speakers is greyed out, and there is a circle with slash to indicate not allowed.
    My volume bar in the menu bar is greyed out as well.
    What in the name of all things holy is wrong with it and how can I fix it?

    I have gone into the sound settings, and my options for output are the internal speakers, and the audio aggregate device, neither of them work.
    I have also tried plugging in and pullin out headphones to no effect, and whenever there is headphones inside the jack, the same lack of volume/ volume options happens.
    I even tried resetting the special Rama by restarting and holding command+ alt + r + p, and. It made the startup spud, and nothing else.
    If someone could help me, I have a gig in a week, and this is not something I really have the time to deal with.
    Thanks.

  • HT1338 help, trying to up grade Mac Mini (2010) just can't get the hang of it.

    Trying to get on MAC Store App.
    I think I need to purchase Snow Leopard.

    For US; http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    For UK: http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    For anywhere else, replace the /us/ or /uk/ in the string with the appropriate country code (e.g. /de/ for Germany)
    Update to 10.6.8 using the combo installer; http://support.apple.com/kb/DL1399
    Snow Leopard 10.6 system requirements:
    Mac computer with an Intel processor
    1GB RAM (2GB or more preferred)
    5GB available disc space
    DVD drive for installation.
    Lion is still only available from Phone Sales as far as I'm aware;
    in the US, call 1-800-MY-APPLE and ask for a sales assistant; they'll give you a download code to use in the Mac App Store.
    UK sales; 0800 048 0408
    If your Mac meets the requirements you can go straight to Mountain Lion from 10.6.8 using the App Store.
    Lion 10.7 system requirements:
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7 or Xeon processer
    2GB RAM (4GB minimum recommended)
    OS 10.6.6 or later (10.6.8 recommended)
    7GB of available HD space
    Mountain Lion system requirements;
    Your Mac must be one of the following models:
    iMac (Mid 2007 or newer)
    MacBook (Late 2008 Aluminium, or Early 2009 or newer)
    MacBook Pro (Mid/Late 2007 or newer)
    MacBook Air (Late 2008 or newer)
    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)
    Xserve (Early 2009)
    And meet the same RAM and disc space requirements as Lion.

  • HT1338 Help needed if you can

    It says on the downloads on the phone that I should have a update software botton now I've brought a 2nd iPhone 3 3G I am currently the iOS software 4.2 and I've wanting to download apps and I can't download until I download 6.0 software as I am a first time user of the apple range I don't know much and seeking software advice please.

    The iPhone 3G can not be upgraded beyond iOS 4.2.1

  • HT1338 help me erase my hd please

    I need to restore my macbook to factory settings, how do i do this?

    First what you need to know is what the original OSX was installed in the MBP.  That is essentially what BobRz asked of the OP and the OP has not responded to that.
    Why do need the original OSXt?  Because when a Mac is sold, the original OSX must be installed, not any later version due to legal licensing requirements.
    If the MBP came with installation disks, those should be used.  If it came with Lion or later, then Internet recovery should be used.  There is no need for creating a USB drive.
    The Safe Mac link that I provided covers both scenarios.
    Ciao

  • HT1338 help with installing Mountain Lion software...!

    i am trying to update my mac book pro with the mountain lion software. i have purchased this in my mac app store but do not see where to go from here to install... anyone know what to do? do i not have enough space to install the update? how do i tell?

    What year is your MacBook Pro? Need to make sure you have the hardware spec for Mt. Lion. You should also consider 8GB of memory for reasonable performance.
    Find how much storage: Apple Menu > About this Mac > More Info... > Storage
    If you are within 80% of filling your current drive, you may have enough to install Mt. Lion, but the subsequent installation will not perform well due to storage saturation.
    Before you update to Mountain Lion, you should do one last software update on Lion, then run Disk Utility and verify/repair permissions. Then back-up your home directory for safety, even though a Mt. Lion upgrade will not disturb your home directory.
    If Mountain Lion actually did download, the installer is placed in your /Application folder as, Install OS X Mountain Lion. If you want a bootable USB Mountain Lion installer, now is the time to make it with Lion Diskmaker and a empty 8GB USB stick. After you run the Mountain Lion installer, it will de-install itself. Like Lion, you still have a bootable Recovery partition.

  • HT1338 Help, I need to update my OS to Lion. What is the best way? I have a Macbook Pro 2008

    I'm late in updating my OS to Lion. Im on a MacBook Pro 2008. does anyone have advice as to the best way to proceed?

    Click here and read all of the steps to the bottom; if you want to upgrade to 10.7 but not 10.8 for some reason, instead of buying 10.8 from the Mac App Store, phone the online Apple Store and order a download code for 10.7.
    (80630)

Maybe you are looking for