HT1338 Hi, I'm trying to load Facetime on my MacBook and it says "You are missing a critical security patch. Please use Software Update to install Security Update 2010-005". I've checked and all my software is updated. What do I do?

Hi, I'm trying to load Facetime on my MacBook and it says "You are missing a critical security patch. Please use Software Update to install Security Update 2010-005". I've checked and all my software is updated. What do I do?

First off, iOS 5 will not run on Macs. You need to give us your Mac OS X on your Mac to determine which security update you need. Go to Apple menu -> About This Mac. And then read the link here:
http://support.apple.com/kb/HT1222

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I plugged in my ipod the other day, and it says you are disabled for 23,238,968 mins. what can i do?

I plugged in my ipod and it said you are disabled for 23,423,324 minutes, what can i do?

You have two choices: either wait until October 6, 2058, or restore it as a new device.
If you choose the latter follow these instructions: iOS: How to back up your data and set up your device as a new device
If you choose the former it will be a Sunday, should you wish to plan for it.

What do you do when you try and sync your phone and it says you are synced with another computer and u are not?

I am having trouble syncing ringtones and movies

If it says you are synced with another computer, you are synced with another computer. The only alternative is you have wiped and reloaded the computer that you normally sync with, essentially making it a new computer.
Use the search function, this question is asked on a daily basis.

How do you fix this?: When I sign in to Facetime on my Macbook Pro it says: "Our Servers Cannot Process your Request. Please try again later." I have tried again "later" every day for almost 3 weeks and it doesn't work. How can I fix this?

As I stated above, There is a Facetime error. can someone please help?

Read here:
http://support.apple.com/kb/TS4185

I have Real Player Plus and with it you are ment to be able to download videos with it from any site bit the download video icon does not appear despite having everything enabled what's going on?

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Now to do that you mouse on thevideo and a download icon appears on the top right of the video.
Recently it has stopped working. I have all my Real Player plug-ins enabled and the feature enabled on Real Player Plus to recognise FX 3.6.17 but it doesn't work. Whats going on? I am having to use Internet Explorer to use that feature of Real Player.

Noticed some of the comments about the new Verizon tv guide. I concur with the crowd indicating displeasure with the guide. Lots of wasted space on the left side, top and bottom of the new guide. The original guide presented more channels and more times with each screen display. The original guide was quite useful for me, and functioned perfectly fine. I would like the opportunity to choose between the two guides. Change isn't always a good thing.

I did an update to my wife's iPhone and now it won't connect through the 3G. It says you are not connected to a cellular data service

I Updated my wife's iPhone the other to the new operating system. It asked me first to use iCloud backup so I did. After the update was complete my wife can use wifi but when we try the 3G it says you are not connected to a cellular data service.
IT shows Bell as the provider but we seem to have lost something during this update.
can someone help me please.

Check Settings>General>Cellular and make sure Cellular Data is set to On. If it is, try putting it in Airplane mode for 15 seconds, then turn Airplane mode off again. If it persists, give you carrier a call to confirm that it's properly activated with them and that your data plan is properly provisioned.

HT4623 my ipad 2 is "stuck" with a connect to itunes on the screen ... and itunes says it could not restore the os ... so now itunes does not recognize the ipad when connected to the pc ... i have updated all software on the pc and disabled Norton as the

my ipad 2 is "stuck" with a connect to itunes on the screen ... and itunes says it could not restore the os ... so now itunes does not recognize the ipad when connected to the pc ...i have updates all the software on the pc and disabled Norton as the troubleshoot instructions suggested; however itunes still does not recognize the ipad .... help!

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
 Cheers, Tom

HT1338 Whenever I go to facetime on my macbook air it says call failed. My wifi is on, and so is my facetime. I tried turning it off , and back on but it's still not working please help.

Whenever I go to facetime on my macbook air it says call failed. Both my WiFi and Facetime are connected. I tried turning my Facetime on, and off,yet it still does not work. please help.

Hey Ekfree95,
Thanks for the question, and great troubleshooting so far. The following article provides additional steps that may have to resolve your issue:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Thanks,
Matt M.

HT1338 I have a macbook and I keep pressing software update and my computer version 10.5.8 and it says there are no updates anything I can do?

I have a macbook and I keep pressing software update and my computer version 10.5.8 and it says there are no updates anything I can do?

10.5.8 is the last release for OS X 10.5.
If you want to upgrade your operating system, you have to buy it, and it's not available via download. The next upgrade for you would be to OS X Snow Leopard 10.6. In the US, call the Apple online store at 800-MY-APPLE and order 10.6 from the legacy products list. They will send you a DVD, which you can install, then use Software Update to get to the last release of 10.6.8.
If you want to upgrade further, and your sytsem will support it, you can call the Apple online store again to buy Lion or you can connect to the App Store to buy and download Mountain Lion. If your system will support Lion or ML, you probably should have 4GB of memory for reasonable performance.

I am trying to load photos from my computer on to my ipad but keep getting the message "the device is no longer connected to the computer. It keeps popping up and I am stuck. This happened after I upgraded to the latest itunes

I am trying to load photos from my computer on to my ipad but keep getting the message "the device is no longer connected to the computer". It keeps popping up and I am stuck. This happened after I upgraded to the latest itunes software.

Greetings cdewinkel,
It seems your iPad is not staying connected to your computer during syncing. The following article provides a number of troubleshooting steps which may help. This article is intended for devices which are not being detected, but the troubleshooting steps are relevant to your issue:
If you don't see your connected device in iTunes for Mac - Apple Support
Make sure that your device is on
Also make sure that you can get to the Home screen.
Get help if you have one of these issues:
Your iOS device won't respond or turn on.
Your iPod won't turn on.
You forgot your passcode or your device is disabled.
Make sure that your Mac supports your device
See the system requirements for iPhone, iPad, or iPod.Check your USB connections
Unplug other USB devices from your Mac and try again.
Try a different USB port.
Try a different USB cable.
Learn more about using USB cables with your Mac.Make sure that your device trusts the computer
You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.
Learn more about the Trust This Computer alert.Restart your device
Restart your iOS device or reset your iPod.Restart your Mac
Turn your Mac off and back on.Update your software
Check for software updates on your Mac.
Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
Get more help
If you still don't see your device in iTunes, contact Apple Support.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D

Trying to download photoshop but when I sign in it loads for a second and then says "You've been signed out".

Trying to download photoshop but when I sign in it loads for a second and then says "You've been signed out".

You are no longer signed into your Creative Cloud applications

I've a MacBook Pro Mid 2010 with OS X Lion 10.7.2. and when i try to update my software it says you are up to date in fact 10.7.3 is out.

I've a MacBook Pro Mid 2010 with OS X Lion 10.7.2. and when i try to update my software it says you are up to date in fact 10.7.3 is out.

Actually, the Software Update has been replaced by the Combo Update.

I have CC and everytime i do a update or install a program i get a 32 bit and 64 bit version which is using up all my space on my harddrive. i have 2 versions of everything

I have CC and everytime i do a update or install a program i get a 32 bit and 64 bit version which is using up all my space on my harddrive. i have 2 versions of everything

mrhtaylor
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In the uninstaller window you may uncheck 64 bit and uninstall only 32 bit, may also do wise versa.

I have files that say they are missing or offline. I have checked all my folders off of lightroom and they can not be found. I have used the ? mark settings to find and still not found. I can see the images on lightroom so they have to be in my system som

I have files that say they are missing or offline. I have checked all my folders off of lightroom and they can not be found. I have used the ? mark settings to find and still not found. I can see the images on lightroom so they have to be in my system some how. How can I retrieve these images? Is there a re boot for lightroom? Need help ASAP!

You have probably moved the files outside of Lightroom. The images you see in LR are previews that were made before you moved the files.
Do a search for the files/folders using your computers operating system. (Explorer/Finder)
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Hi i just synced my iphone to my new laptop ive lost all my ringtones and i tried to buy anouther and it says tones are not available on this device, a device that can run i0s 5.0 or later is required please help :(

hi i just synced my iphone to my new laptop ive lost all my ringtones and i tried to buy anouther and it says tones are not available on this device, a device that can run i0s 5.0 or later is required please help

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

HT1338 Hi, I'm trying to load Facetime on my MacBook and it says "You are missing a critical security patch. Please use Software Update to install Security Update 2010-005". I've checked and all my software is updated. What do I do?

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