HT1338 how do i retrieve or reset my security question answers?

Help!  I'm in an endless loop trying to buy some iTune music.  It wants to recognize my Mac as a first time purchase and wants the security question answers which I don't remember.  I can't find a way.  I don't have a rescue Id and when I log in and go to manage my account there is no option to reset the questions.  Can anyone help me?

Hi, I wonder if Apple is having problems, I was going to post a link to Apple's Expess lane for help, but it doesn't connect...
https://expresslane.apple.com/

Similar Messages

  • I don't have a rescue email and how I can reset my security question answers

    I didn't set the rescue email when I created my app ID, How can I reset my security questions answer? I have forgotten the answers which almost drives me crazy

    You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS2446 How do i do to reset my security question? But I don't  know if  I have a rescue e-mail.

    How do i do to reset my security question? But I don't  know if  I have a rescue e-mail.

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 How in the **** do I reset the security questions?

    How in the **** do I reset the security questions?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • How do I reset my security questions/answers? I tried what apple recommends but I do not see the option to "reset" these.

    How do I reset my security questions/answers? I tried what apple recommends

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101507)

  • HT201303 How can I reset my security questions answers??

    How can I reset my security questions answers??
    As I can't remember that I had answer those questions earlier

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1689 How do you reset your security question answers?

    How do you reset your security question answers???

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID

  • How do you reset the security question answer? I forgot mine.

    I need to know how to reset my security question answers because i forgot mine..

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5570 How can I reset my security questions answer?

    How can I reset my security questions answers if I forget them?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do you reset the security question answers if you don't remember the answers to the questions?

    How do you reset the security question answers if, you don't remember the answers to those questions?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures contact Apple. See http://support.apple.com/kb/HT5699

  • HT201363 How Am I Suppose To Reset My Security Questions Of Im Not Receiving It In My Inbox

    How Am I Suppose To Reset My Security Questions Of Im Not Receiving It In My Inbox

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96673)

  • TS2446 How can i reset my security question answer?

    I need to reset my security question answer because i forgot the answer!

    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • Apple send me a recovery e-mail to reset my security question answers however the e-mail they send has NO link for me to click in order to reset it?!

    Apple send me a recovery e-mail to reset my security question answers however the e-mail they send has NO link for me to click in order to reset it?! See screen shot Apple.............. Please help!!

    How/where are you opening the email ? Have you tried opening it in a different browser in case the reset link is being blocked due to the security settings that you have set on the one that you using ?

  • What's the easiest way of resetting my security question answers?

    What's the easiest way of resetting my security question answers?

    Rescue email address and how to reset Apple ID security questions

  • Reset forgotten security questions answers

    I'm trying to reset my security question answers since I don't remember what they were.
    I'm on a new computer, trying to make a purchase from itunes and cant unless I answer
    the questions. When I go to manage my account, I click on the link that says insturctions
    will be emailed to me, but the email with the info never comes. Help.

    How do you get the email? I have forgotten the answers to my security questions (either bad memory or they changed the questions on me since I can't remember). I have sent my problem to apple support but no reply or anything when I really need to make a purchase on my phone. And when I go to manage my account and there was no option to reset the questions.

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