HT1338 I am connected to the Internet, but I cannot download an update because it says I am not connected.  Pls advise.

How do I download an update when my computer says I am not connected and I am?

Where are you trying to connect from? Your profile shows IOS 6.0.1. If you are using an IOS device, you'd have a better chance of getting a good response if you posted on that forum.
If you aren't using an IOS device, more information would be helpful.

Similar Messages

  • It shows that my computer is connected to the internet but when I try to load Safari it says I'm not connected

    I have reset my router multiple times, and I was connected to the internet just fine before. I have a booster and it was working great until yesterday when it said I was connected to the internet but everytime I tried to load safari it said I wasn't connected. It is working while I am using the hard-line, but I am wondering how to fix the Wi-Fi. I have also reset safari, cleared the cache, and recieved every update.
    Thanks

    I too am experiencing an EXTREMELY slow connection to the internet when my PC comes out of sleep. When I check/troubleshoot the connection, I have all green lights, indicating I should be able to get on line, but it takes about 4 or 5 minutes before I can do so. It seems that this problem started shortly after the iCloud (or i Could as another poster said) was loaded. I know its not my ISP, because my wife, who works on an IBM machine gets right on, no problemo. Is there something going on with either the recent update or the i Could (use to be able) addition? Defective software?
    TIA for any response.
    ME

  • Im connected to the internet, but I am unable to update my phone or sign in to the itunes store

    I received an error which says The iPhone software server could not be contacted. It says to make sure network settings are correct and your connection is active, and try again later. I'm connected to the Internet, but I am unable to update my phone or sign in to the iTunes store. Please help I have tried everything.

    I have the exact same issue.  Started happening about the time iOS 5 was available.  Thought it was just server overload with everyone trying to download it at once but it has been well over a week now.  iTunes Support responded with a form letter response with links to solutions that I said I tried in my original email.  Need to make sure my Amazon Downloader app still works if Apple doesn't want my money.

  • HT201320 My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

    My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

    Hello echo1946
    Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Mail Settings Lookup
    https://ssl.apple.com/support/mail-settings-lookup/
    iCloud: IMAP
    http://support.apple.com/kb/PH2585
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  • My new iPad2 connects fine to the Internet but FaceTime cannot detect my connection. I have Wifi only. My password is correct. Any ideas on what to do? krish

    My new iPad2 connects fine to the Internet but FaceTime cannot detect my connection. I have Wifi only. My password is correct. Any ideas on what to do? Krishna

    Here is a support article about using FaceTime - troubleshotting steps included.
    http://support.apple.com/kb/ht4319

  • TS3694 MY IPhone will not let me back up or download the IOS 7 update because it says i do not have enough storage space. But I deleted all of my apps and pictures just to update it and it still wont let me do it. What should I do?

    MY IPhone will not let me back up my phone or download the IOS 7 update because it says i do not have enough storage space. But I deleted all of my apps and pictures just to update it and it still wont let me do it. What should I do?

    Contact iTunes to re-enable your account at expresslane.apple.com
    You can reach them by chat or email.

  • HT1212 My Iphone 4 has been stuck on a loading symbol for a week now, I've plugged it into the computer but can't do anything still because it says I need to put my pass-code in, but I can't the screen is on loading still! Any ideas on how to fix this pro

    My Iphone 4 has been stuck on a loading symbol for a week now, I've plugged it into the computer but can't do anything still because it says I need to put my pass-code in, but I can't the screen is on loading still! Any ideas on how to fix this problem?

    On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

  • HT1338 I purchased keynote, numbers, and pages when i bought my macbook air. However, the December update will not update because it says I do not own the software, but I do. What can I do to get the software to load? This is my first Mac so I am still le

    I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.
    This is my first mac so i am still learning...
    thanks

    First, make sure you are logged into the App Store with the same AppleID that you used to purchase the apps.
    If that is not it, look in the App Store under Purchases. Are they there?
    If not, go into your account in App Store and click the link to show hidden purchases.
    If they are still not there, use the support link in the App Store.
    If they do show up, copy all the apps to an external drive, then remove them from your Mac. Go to the App Store, Purchases, and install from there.

  • Has anyone found a solution to error 2146893032? I am obviously connected to the internet but I cannot activate home sharing from my computer. Not my firewall..

    I am trying to set up our Apple TV but we cannot activate Home Sharing. We keep getting error 2146893032. Please don't post the tutorial or troubleshooting guide. Been there already. We have also checked our virus software. Like another person who posed this question, obviously we are connected to the internet or we would not be able to post. This may reall be an iTunes issue but either way, I hope someone can help. Thanks

    What are you doing to activate home sharing?  Is it enabled on iTunes?
    obviously we are connected to the internet or we would not be able to post.
    You are connected, that does not mean ATV is. 

  • I have no problem connecting to the Internet but I cannot send or receive email on my iPod

    I can connect to the Internet on my iPod and do all it is supposed to do but cannot send or receive email. This only happened 2 days ago. What might be the problem?

    Could be the Apple servers. Try later.

  • My ipad2  appears to be connected to the internet, but I cannot connect..I keep getting Safari cannot open the page because it is not connected to the internet....I restarted the router and the ipad still no connection...my service is working properly

    My ipad 2 appears to be connected to the internet(all bars are up in the left hand corner).....yet I cannot connect to the internet(Safari cannot connect open the page because it is not connected to the internet)
    I unplugged my router for 30 seconds and restarted my ipad...still nothing
    I really don't think it is my service because my laptop works fine...as I am using the internet right now
    I only had this ipad for 2 days
    Are there any suggestions that can help solve this problem?

    Usually it's because you are not making internet connection via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • I can not connect to the internet while using my ipad I get a message saying Safari could not open the page because the server stopped responding need help thank you

    I CAN NOT CONNECT TO THE INTERNET WHILE USING MY IPAD I KEEP GETTING A MESSAGE SAYING SAFARI COULD NOT OPEN THE PAGE BECAUSE THE SERVER STOPPED RESPONDING PLEASE HELP THANK YOU

    Try the following:
    1. Turn router off for 30 seconds and on again
    2. Settings>General>Reset>Reset Network Settings
    3. Reset iPad; hold the Sleep and Home button down until you see the Apple Logo

  • HT204406 My music appears in iTunes on my PC after I enable iMatch, but I cannot download songs to my PC. I've not seen a help topic on this, where can I get some help?

    ...I cannot download tracks from iMatch. What is the fix?

    You can only add music to iTunes Match from your iTunes library on your computer, not from your iOS device.  If you have music on your iPad that is not on your computer, you'll have to import it to your iTunes library on your computer to add it to iTunes Match. 
    Music purchased from the iTunes store can be imported directly to your iTunes library by authorizing your computer for the Apple ID(s) used to purchase the music (in Store>Authorize This Computer), then connecting the iPad to your computer, opening iTunes and going to File>Devices>Transfer Purchases.  Music from other sources will require using 3rd party software to transfer to your computer, such as Touch Copy.

  • Airport connects to the internet but disconnects on downloads. Help please!

    Hi there! I just bought my first Mac today which was all very exciting except for some reason my internet connection is a bit dodgy. I seem to be able to view most web pages okay but any attempts to stream or download seem to cause my computer to disconnect after a few seconds without fail. I'm using a Mac Mini with Airport Extreme and my router is a D-Link DL 524. I'm traditionally a PC user and I don't really know a whole lot about PCs so I'm completely lost here. Any advice would be really appreciated.
    Billy

    Billy,
    The first thing I would try is taking the Extreme out of the equation.
    Hook your computer directly up to the D-Link router and see if you can get your Internet and network working.
    After that, then try adding the Extreme back into the network and see what happens.
       Joseph Kriz

  • HT4759 I'm Connected to the internet but I cannot get my mail

    Email is not working. it just stopped I use icloud I can get my mail through icloud.com and also on my New iPad. but not on my MacBook Pro. HELP!!!!!

    Hi,
    Did you mean an issue in Internet Explorer browser? All websites or a specific website?
    You can refer to the link below to make some general troubleshotting, please also ping to the website, and check the response, check your proxy settings in Internet Explorer, clear the browser history, disable add-ons, etc.
    https://support.microsoft.com/kb/956196
    Yolanda Zhu
    TechNet Community Support

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