HT1338 I bought my Mac last week. I am supposed to be able to update to Mountain Lion free. How do I go about doing this? I tried to click on buy and it wanted to charge my account.

How do my free upgrade? I purchased my Macbook Pro last week.

http://www.apple.com/osx/uptodate/

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HT1338 I have a Mac Pro (Late 2006). Will I be able to upgrade to Mountain Lion?

I have a Mac Pro (Late 2006). Will I be able to upgrade to Mountain Lion?

No.
From
http://www.apple.com/osx/how-to-upgrade/
Your Mac must be one of the following models:
    iMac (Mid 2007 or newer)
    MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    MacBook Pro (Mid/Late 2007 or newer)
    MacBook Air (Late 2008 or newer)
    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)

I have purchased a new computer and want to upgrade to lightroom 5. How do I go about doing this when LR4 is currently on my old pc?

I have purchased a new computer and I want to upgrade to lightroom 5. How do I go about doing this when LR4 is currently on my old pc? Thanks!!!!

Just install Lightroom 5 on the new machine and activate it using the serial number from your purchase. You do not need to have the older version installed though you might need information from it.

Hey, I'm trying to authorize my new laptop with my iTunes account. How would I go about doing this?

Hey, I'm trying to authorize my new laptop with my iTunes account. How would I go about doing this?

Hi Michael1296,
Thanks for visiting Apple Support Communities.
Here are the steps to authorize a computer in iTunes:
How do I authorize a computer?
Open iTunes on the computer you want to authorize.
Choose Store > Authorize This Computer from the menu bar.
You might need to show the menu barto see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
If your Apple ID uses an expired MobileMe account, you can still use it to authorize your computer.
If iTunes asks you to authorize your computer again, it won't use a new authorization. iTunes uses the same authorization for the same computer.
You can find these steps and more information at this link:
Authorize your computer using iTunes
All the best,
Jeremy

I have a short homemade film burnt onto a DVD, I now want to import the movie into IMOVIE on my MacBook Pro so that I can edit it, how would I go about doing this? Welcoming any guidance. Thanks in advance.

I have a short homemade film burnt onto a DVD, I now want to import the movie into IMOVIE on my MacBook Pro so that I can edit it, how would I go about doing this? Welcoming any guidance. Thanks in advance.

1. Insert your DVD.
2. Open Disk Utilities (Application> Utilities> Disk Utilities). Highlight your DVD and press "New Image" on the upper toolbar.
3. Choose the location you would like to save your DVD from the drop down menu, "Desktop" is usually the best choice. Then click Save.
4. When finished, your DVD icon will appear on the desktop with the .dmg extension.
5. With iMovie open, double-click the .dmg file you created to mount it. The iMovie import window will then appear asking you to choose. Click Import All and wait for the Import to complete.

HT204088 I have duplicate charges of $9.99 from travel-nave that I need to have removed. How can I go about doing this?

I have duplicate charges of $9.99 from travel-nave that I need to have removed. How can I go about doing this?

iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

I have a full sketch in Illustrator that I want to make symmetrical, how do I go about doing this?

Hey guys, I'm somewhat new to Illustrator and I have a scanned in sketch of a man's face that I would like to make perfectly symmetrical. How do I go about doing this? Thanks in advance!

Justin,
You may redraw either half with the Pen Tool (or another tool) and reflect a copy.
And you may go a step further:
It is quite possible to create a symmetrical drawing live with the help of Illy, with the inbuilt tools, without any external plugins, if you just start in the right way. Obviously, it is much better to see the whole appearance while you create it.
You may see the reflection live after each Anchor Point if you start out as follows (for Pen Tool with vertical reflection to the right, similar for other directions):
1) Create the first two Anchor Points of your basic path;
2) Effect>Distort&Transform>Transform>ReflectX with 1 copy and the middle right side Reference Point chosen;
3) With the Pen Tool ClickDrag (or Click) anew from the second Anchor Point and go on;
If you wish, you may:
4) Object>Expand Appearance and Ctrl/Cmd+J to join the half paths.
Ctrl/Cmd+Z Undo is your friend: you can just go back and redo while drawing the basic path.

My MAcBook has 10.7.5 I wanted to update to Mountain Lion. I am told I cannot do this. Why? Also, my desktop has Calendar and MacBook has ICal I cannot link them together. Any help there?

My MacBook is 10.7.5 I wanted to update and purchase Mountain Lion app. I was told that I couldn't. I can understand, why? Also my newIMAC has Calendar and my MacBook has ICal. They are not linking together. CAn anyone help?

No, the model 4,1 Early 2008 MacBook will not be able to run Mountain Lion.
It's mainly the video card. The Models 2,1 through 4,1 have video cards with non-upgradeable 32bit drivers. The model 5,1 Late 2008 and newer have at least the NVIDIA GeForce 9400M with 64bit drivers. Mountain Lion requires 64bit native drivers. Mountain Lion no longer supports Intel's GMA 950 or GMA X3100 graphics processors.
While Lion used some 32 bit and a lot of 64 bit code, Mountain Lion is pure 64 bit, which excludes more systems than Lion did. It's not something you can add memory to, for example, as it involves the base architecture.
http://reviews.cnet.com/8301-13727_7-57470261-263/older-64-bit-macs-out-of-the-p icture-for-mountain-lion/?tag=mncol;txt
http://reviews.cnet.com/8301-13727_7-57387846-263/will-your-mac-run-mountain-lio n/

Need help on how to help my sister register her new nano and add music to it on my computer. I have my on nano already on my computer registered and set up but she and I don't listen to the same music so how would I go about doing this?

I'm trying to find out information on how to go about helping my sister to register her new nano and load on CD's and such. I have a nano and already know how to do this but she is from CA and we want to load it here on my computer. She will be going home in 2 weeks and wants to use it in the car for the ride home.We don't listen to the same kind of music so I don't want to use my library but do one of her own for her. Also she will want to add this library on to her computer at home. I'm 60 and my sister is 70 I have enough knowledge to do some things on the computer but am not real computer smart. My sister is just learning about everything but has no idea what to do with that knowledge. Can anyone give me and idea on how to do this that I can get a grasp of what needs to be done to do this? My nephew says it's easy but he's in Az and I'm here. He also helps people with computers so he is more knowledgeable than I am. Would appreciate any help on this. thx

See the procedures below for removing a device from Find My iPhone when you can't do it on the device itself.
iCloud: Remove your device from Find My iPhone

HT4236 i want to delete all the pictures on my phone. but it wont let me even though i have no boxes selected to be synced to my phone how do i go about doing this ?

I'm trying to sync my iPhone 5 with my new macbook pro and im trying to back it up and then start from scratch with no pictures or music on it. but it isnt letting me do so. i have no boxes ticked, andi am doing everything the same way i would normally do it on my old microsoft computer. but it doesnt seem to be working. the pictures on my phone stay on there and they also back up to ym computer. i dont want to have to sit and go through my whole camera roll deleting my pictures. please will someone help me with my query as im getting rather frustrated at trying and constantly failing. if anyone could help id be very grateful. as you can tell im a beginner to the whole macbook, but ive had an iphone for ages and never had this problem on my microsoft computer. thanks in advance

nt want to have to sit and go through my whole camera roll deleting my pictures.
So you do not want to keep any of the pictures you took with your iPhone 5?
Settings > General > Usage - Photos & Camera.
Swipe across Camera roll then tap Delete.

I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

     At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-Mike

You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I have an early 2008 iMac running iOs 10.5.8. I need to upgrade to at least iOs 10.6 snow leopard in order to install the driver for a new HP Office Jet Pro 8610 printer. How do I go about doing this, and which version of 10.6 would be best?

I have an early 2008 iMac running iOs 10.5.8.It has a 2.8 Ghz Intel Core 2 Duo. I need to upgrade to at least iOs 10.6 Snow Leopard in order to install the driver for a new HP OfficeJetPro 8610 printer. Which version of 10.6 would be the best for this Mac and how do I go about upgrading?

Click here and buy the DVD.
(115929)

I'd like to do a fresh install on a macbook air running 10.9.4 and manually restore programs and files from time machine. How would I go about doing this?

In the past I've always just run a full backup from time machine, but my computer is just getting way too full and its performance is a little sluggish.   If there's any way to to just reinstall all the programs without user files, and then manually restore user files on an as needed basis, that would be ideal.
Also, should I just reinstall mavericks using the command + R function?
Any help would be appreciated.   Thanks.

Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

How do you update to mountain lion free if you buy a mac today?

I don't know if it was announced today or not

On the Apple Website this appears:
Seems quite clear to me, the upgrade to Mountain Lion on a Mac bought on or after today will be free.

Hardware failure on my iPhone 4s, I want to get a new phone under the NZ consumer guarantees act. How do I go about doing this?

Hello,
My ear speaker has failed in my two year old iPhone 4s. As this is a hardware failure under New Zealands consumers guarantees act apple is liable and is legally obligated to replace my device. Since I ordered my phone online from the apple nz store and New Zealand dosen't have an official apple store, how do I go about making the claim?

Call AppleCare. They will explain your options.

HT1338 I bought my Mac last week. I am supposed to be able to update to Mountain Lion free. How do I go about doing this? I tried to click on buy and it wanted to charge my account.

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