HT1338 I downloaded upgrades available. The installation of those took a long time after re- initiatin the system and had to off. After this I could not get it to turn on again. Just stays in the gray screen with apple in the middle. What's wrong?
I downloaded upgrades available. The installation of those took a long time after re- initiatin the system and had to off. After this I could not get it to turn on again. Just stays in the gray screen with apple in the middle. What's wrong?
Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.
Similar Messages
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IMac G5 boots to gray screen with Apple logo only
iMac G5 boots to gray screen with apple logo only.
What I've tried:
Won't boot to safe mode.
Reset PRAM several times.
Won't boot to install disk with "C" depressed at startup.
Will boot to screen showing HD and arrow buttons when "alt" depressed at startup. But clicking HD icon and proceed arrow just goes back to the gray screen with apple logo. Note the HD icon has a blue "x" symbol.
With install disc in, will boot with "alt" depressed at startup to three icons, HD, install disc, and apple hardware test. Both HD and install disc icons have the blue "x" symbol and won't run. BUT the apple hardware test icon doesn't have a blue "x" and runs. Extended test says all hardware OK.
Finally, startup in single user mode with "apple-s" depressed goes to a non-gui white text (UNIX core?) which gives blocks of repetitive text starting "unresolved kernal trap (cpu0)...(lots of date)...latest crash.....backtrace:" My rough guide to the Mac gives me text to enter at that point but I can't input to the screen.
That's where I'm stuck.You're encountering a kernel panic.
[I got a black screen telling me I had to reboot in many languages, what was it?|http://www.dslreports.com/faq/4970] Also has detailed description of what happens during a KP.
[Apple docs: What's a kernel panic? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=106227]
[Topic : kmosx: Kernel Panics? Don't panic too !|http://discussions.apple.com/thread.jspa?threadID=121923]
[X-Lab: Resolving Kernel Panics|http://www.thexlab.com/faqs/kernelpanics.html]
[Tutorial: Avoiding and eliminating Kernel panics|http://www.macfixit.com/article.php?story=20060911080447777]
[Tutorial: An introduction to reading Mac OS X crash reports|http://www.macfixit.com/article.php?story=20060309075929717]
[12-Step Program to Isolate Freezes and/or Kernel Panics|http://macosg.com/group/viewtopic.php?t=800]
[Texas Mac Man's post on kernel panics|http://discussions.apple.com/thread.jspa?threadID=1723768&tstart=0]
These are often attributed to hardware problems though they can also be due to corruption of software. Since you're also encountering it with your DVD I'd tend more towards the former. Your computer seems to be passing the early stage POST tests for RAM. Apple Hardware Test also seems to be passing but [X-Lab: The Apple Hardware Test|http://www.thexlab.com/faqs/aht.html] document recommends using this in loop mode to test for intermittent problems.
Sometimes the crash logs (all the error messages you are seeing) contain information about the problem, but there's an art to reading those. -
I have an iMac from 2008. When I start I get gray screen with apple and turning gear. Next blue screen. Then light blue screen with turning gear. Back to blue screen. Now just back and forth blue to light blur
Reinstall OS X:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
Electric went out my computer is just showing gray screen with apple logo and wont start up
my mac mini is just showing gray screen with apple logo on it i cant get into it
Mac OS X: Gray screen appears during startup
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MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!
Snow Leopard is a Mac OS X version. You say that it's the version you have in your Mac (10.6.8). Do a back up of your files, format the hard drive (using Disk Utility) and reinstall again
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will not export photo. pop up says Some export operations were not performed. This file could not be opened(1). Also when I try to add a key word to photo
the screen keyboard opens and I do not have a touch screen monitor.I have uninstalled LR6 and re-installed and it still does the same thing??????<moved from Downloading, Installing, Setting Up to Photoshop Lightroom>
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I'm installing java 8 in my macbook pro but in the middle I skip the installation because it took so long and now I can't even shut down or cancel the installation.. Please help!
Hello christine valentina,
Thanks for using Apple Support Communities.
If the failed installation of Java is preventing your computer from shutting down normally, then I'd like you to please first try to force quit the unresponsive installer.
OS X: How to quit an unresponsive application using Force Quit - Apple Support
Cheers,
Alex H. -
I bought music "The Wall (Deluxe experience)" from my iPhone and there is a video included I could not get.
Hey fernandoediaz,
Welcome to the Apple Support Communities. You can easily download any previous purchase from your iPhone. The following article will sort you out.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Open the iTunes Store on your device.
Make sure you are signed in with the same Apple ID used for the original purchase.
Tap More from the bottom navigation bar.
Tap Purchased to go to your Purchased page.
This will get you in the right place, then check your videos app on your device and you
Regards,
-Norm G. -
I keep getting a message that my ID has been disabled when trying to download an app. I have changed password with apple. Any ideas what is wrong?
If you've changed your password and it still shows disabled then try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Thanks for responding to my question. The annwer for your questions are: Measurment time : 300seconds, Sampling Frequency : 2 Hertz, and Window Type : Hanning. Hope you could hint me on this soon.
ok, I see you posted parts of your VI in a different location. There is a sub-VI missing though ( Spline Interpolate.vi). But I re-constructed your data and can see the following things:
1 - Your signal has a significant DC-offset (approximatelly 1000) and this will result in a power value for DC of approximatelly 10E6 (though you wrote 10E8 in your first posting).
2 - If you ignore that DC, you can see on the time signal that there is another signal at very low frequency (order of magnitude amplitude = 10, power spectrum around bin 1 = 100) and you are not capturing an entire period of that signal, so either a measurement time of 300 seconds is not enough or this is a signal caused by a drift that you want to ignore.
But overall there is not much sign
al left once you remove your DC and eventually the very low frequency signal. But given your input signal, the power spectrum looks right. Remember also that the DC component will be replicated (with 6 dB reduction) on bin 1 when you apply a Hanning window. Try eventually without the Hanning window (but you'll still have to ignore your DC bin). Alternatively subtract the dc value from your time signal before computing your power spectrum. -
My iMacG5 shutsdown from the Gray screen with Apple logo after the fans run
I hope someone who might read this can help me...
Tonight my iMac G5 screen froze and prompted me to do a forced shut down. Upon restarting the computer it would not allow me to log in. After the start up chime sound and the gray screen with the Apple logo with spinning wheel happens, it shifted to a blue screen and stayed stuck that way not going further to my log in profile.
After a few forced shutdowns, the gray screen with the Apple logo did not shift to the blue screen, instead, as soon as I hear the computers fans blow, the computer now automatically shuts itself off.
Following online posts, I tried both the command option PR function and also at start up I tried the fscyk -fyk (something like that) but both failed to fix the issues.
I am worried that I might have to shell out fees just to get Apple advice that might not guarantee a fix.
Help!
Thank you.
Message was edited by: ao71Take a look at these 2 articles: Startup issues
http://support.apple.com/kb/TS1417
Gray screen at startup
http://support.apple.com/kb/TS2570 -
I have an early 2009 17 inch MacBook Pro that just went on the fritz. When turning on the power it will go into boot up mode to the gray screen with the apple logo, then the disc icon will be running and will continue running, not allowing to proceed to my desk top screen. It's pretty much locked up at this point where I have to do a forced shut down by holding down the power button. I've tried everything that I know of such as taking battery out and pressing power button for 5 seconds and then reinstalling battery. I've cleaned inside of computer with compressed air duster in can as well as other key commands for resets. I've read that this is a common problem with the earlier MacBook Pros. Is this a problem that I can fix or does it have to be taken in for service? Any solutions to the problem would be greatly appreciated. Thanks!
This could be a software/state problem or a hardware problem. Here are steps to resolve the former.
http://support.apple.com/kb/TS2570
https://discussions.apple.com/docs/DOC-5282 -
I have a white screen with Apple emblem in the middle. The little spinner is spinning and there is a bar showing it loading. When it is done loading, the mini mac goes off. Please help me.
If your data is backed up, we can guide you through repairing the directory with my subscription FAQ*:
http://www.macmaps.com/directoryfaq.html
* Links to my pages may give me compensation. -
my brothers girlfriend gave me her old iPhone. the last thing she did to the working phone was to wipe it to erase all her private info. however instad of booting up like normal, all i get is a black screen with apple logo. ive forced a reboot and it goes to same screen. sometimes it will turn off and reboot by itself, and occasionally it wil give a low battery icon, and it will show it charging for a few min then go back to black screen with Appple logo. any ideas anyone?
Try to charge it for about 10min using th adapter, then connect to your computer in recovery mode, explained here: iOS: Unable to restore
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Boots to gray screen with apple logo and no spinning wheel
For some reason, all my programs that were open (Safari, iTunes) were not responding and the spinning color wheel appeared. I simply pressed down on my power button to reset my laptop.
Soon after my laptop booted to a gray screen with the apple logo. There was no spinning wheel. I did here the chime noise and my screen remains like this as we speak.
I tried to use my install CD but nothing changes on my screen.
Please advise.Uh-oh, that's not good. What exactly did you do when you put your install CD in? Did you make sure to hold down the "C" key on the keyboard to startup from it?
From there, you can try Disk Utility to see if the hard drive needs to be repaired.
MAKE SURE YOU DON'T USE TECHTOOL DELUXE that came with AppleCare if you have it. There is a glitch--I learned the hard way... had a kernel panic on my PowerMac G4 last week and the drive went from bad to worse... it's here on the Apple forums somewhere--that causes the directory on the affected volume to go unreadable.
Using DiskWarrior won't help either.
If Apple's Disk Utility can't help you, I recommend backing up your data (if you can see it with another Mac under Target Disk Mode--hold down the "T" key on the keyboard and startup while connected to another Mac via FireWire--take your files off that way) and then using Data Rescue II.
It saved my behind. TechTool Deluxe ruined my drive, DiskWarrior couldn't help, but Data Rescue II did. Best $99 I ever spent! It's at the Apple Store, or available online.
That is, if it comes to all of this. Try restarting from your installation CD (restore disc) if you haven't done so already, and use Disk Utility to see what it reports. If it says repair, do so. Apple's Disk Utility won't ruin it... only TechTool Deluxe (from the AppleCare package).
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