HT1338 I had to reinstall my system because I was locked out and now I can't get back any of my purchased applications, not a On my account it shows the newest software purchases. How can I get them back after reinstalling my entire system with an older d

I have a MacBook in Japan. I had to reinstall my system using an older version of the disc that came with my computer because I was locked out and now I can't get back any of my purchased applications, not any of the software updates. On my account it shows the purchases. How can I get them back? None of the websites, such as iTunes seem to explain that...
Thank you in advance,
Erika

Go to an Apple store or authorized Apple service provider.

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jessicavw wrote:
Once I find the back up file how do I get in onto my phone without the restrictions code going back on too?
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If you have not been syncing your contacts, etc, you may have to restore so that you can set up the sync, get the contact data off the phone, then set it up as a new phone again, do not restore the backup, and set up the sync with your address book.

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If you can't get to the menu options, then unfortunately the only option is to purchase a micro-USB cable and connect it to iTunes to restore your Apple TV: http://support.apple.com/kb/ht4367

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If you don't have a backup, then all your pics/text/notes are gone.
You can sync back music and app. If you were syncing your contacts with a program in itunes, then you'll get that back.
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Note:
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

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Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
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* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
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* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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Looking forward to hearing from somebody with a littlemore expertise than me, Chris

you can remove preferences files by navigating to the Preferences folder for your user as follows:
0) Quit ALL iWork apps (Keynote, Pages and Numbers)
1) from the Finder select the menu item "Go > Go To Folder…". This will bring up a dialog:
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com.apple.iWork.Keynote.plist
com.apple.iWork.Numbers.plist
com.apple.iWork.Pages.plist
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Hello silverstreak,
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iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Download previous iTunes Store purchases to an authorized computer
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Then they should sync over to your iPod as you are expecting.
Thank you for using Apple Support Communities.
Regards,
Sterling

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