HT1338 I have tried to upgrade to OS 10.8 Mountain Lion from 10.6.8. I now have Mountain Lion icon sitting on my tool bar as being paused. Nothing occurs when I attempt to proceed by clicking on this icon. "About this Mac", tells me I am still in 10.6.

What do I try next? I have email advising I have been successfully billed for the upgrade.

Make sure your Mac qualifies to run Mountain Lion > Apple - Upgrade your Mac to OS X Mountain Lion.
Disable anti virus software then try resuming the download.
Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

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Hello, I was trying to upgrade my iTunes for windows 7 PC, but because of invalid signature error I removed iTunes as well as all apple related applications. While reinstalling it , When I click link to install iTunes it immediately says '' thank you

Hello, I was trying to upgrade my iTunes for windows 7 PC, but because of invalid signature error I removed iTunes as well as all apple related applications. While reinstalling it , When I click link to install iTunes it immediately says '' thank you for downloading iTunes'' but I don't find it in my system.
I have tried all suggested option to solve it but all in vain. Please help me to get rid of this problem

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, why not 3G ?

When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, what is the purpose of 3G then? This is really nonsense using wifi + 3G iPad. need help ! Thanks.

The file is too large to download via 3G. There is a 20MB limit with 3G. The purpose of having 3G is that you have internet access everywhere and do not need to be near a WiFi hotspot or network.
Not every single thing that you do every single minute of the day on the iPad involves downloading files larger than 20MB. You can surf the internet all day long sitting out in a park somewhere with 3G - but not with a WiFi only iPad - unless you use a hotspot with it.
Try turning off your firewall and anti virus software while you try to download the iOS update.

I have tried to upgrade Painter 11 on my iMac running OS X 10.5.8. I keep getting the error message :- : The following install step failed : run pre install script for Corel Painter11 _ SP1 . Contact the software manufacturer for assistance " Help pleas

I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

Why is the latest up grade preventing me from going on the internet. I have tried automatic upgrade twice and I have both times had to restore my settings to the previous session to get on the internet.

Why is the latest upgrade of Firefox preventing me from getting on the internet. I have tried to upgrade twice and both times I have gotten "Can not display this page please try again later" I have tried to open several different pages. Both times I had to restore my computer to previous settings to get on the internet.

Hi Skydiver119
Thank you so much for taking the time to reply to my problem.
Yes the purchases were made though my apple id.
I have looked at a few other questions on this topic and I have read that the app data is stored in the backup file but the apps themselves need to be synced back onto the ipad. Someome has mentioned right clicking on sync my ipad but I don't know where to find that to right click on!! Lol.
Again, I really appreciate your time and if by any chance you know where I can 'right click' I would really appreciate you letting me know as I can't get my ipad to sync with my pc at all, although it is being picked up in itunes and it has backed up to itunes okay. GGrrr. Maybe I have something wrong in the settings which is not making them compatible?

HT1338 My Mac Book Pro is currently runnng OS X v10.5.8. When I check for updates by clicking the apple icon it tells me that my computer is up to date. What is the easiest way to upgrade to OS X Lion? Do I need to get OS X Snow Leopard first?

My Mac Book Pro is currently runnng OS X v10.5.8. When I check for updates by clicking the apple icon it tells me that my computer is up to date. What is the easiest way to upgrade to OS X Lion? Do I need to get OS X Snow Leopard first?

Yes, there's been no updates to 10.5.8 for quite awhile, next is paid Upgrades.
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It looks like they might still have it...
http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA
If it's a core Duo & not a Core2Duo, then it'll only run in 32 bit mode.
Lion/101.7 System requirements
    •    x86-64 processor (Macs with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.)
    •    At least 2GB of memory, I say 6 GB
    •    Latest version of Mac OS X Snow Leopard (10.6.8), with the Mac App Store installed
    •    At least 4GB of disk space for downloading, I say 50 GB.
Like Snow Leopard, Lion does not support PowerPC-based Macs (e.g., Power Macs, PowerBooks, iBooks, iMacs (G3-G5), eMacs).
Lion also does not support 32-bit Intel Core Duo or Core Solo based Macs. Rosetta is no longer available in Lion, which means Lion no longer supports PowerPC applications.
http://en.wikipedia.org/wiki/Mac_OS_X_Lion#System_requirements
http://www.apple.com/macosx/how-to-buy/
What applications are not compatible with Mac OS X 10.7 "Lion"?
http://ow.ly/5Iz09
http://roaringapps.com/apps:table

Hi, I can not open iTunes unless my computer is connected to my work network. I have tried to uninstall and install and nothing. I have tried to upgrade quick time, no luck.

Hi, I can not open iTunes unless my computer is connected to my work network. I have tried to uninstall and install and nothing. I have tried to upgrade quick time, no luck.

HI, there is no error message when I try to open iTunes, it just hangs.
In regards to the location of the media folder it was located on the network however I changed it to a local directory. Should I try unistall and install with the correct media library?

I am trying to upgrade EPM 8.9(8.49.23) to EPM 9.1 (8.53.08). During dataconversion step the AE process finished succssfully in few seconds. When i see the log it says "There are no conversions to run for upgrade path PF89 (18028,10003)". Please let me kn

I am trying to upgrade EPM 8.9(8.49.23) to EPM 9.1 (8.53.08). During dataconversion step the AE process finished succssfully in few seconds. When i see the log it says "There are no conversions to run for upgrade path PF89 (18028,10003)". Please let me know why it didnt do any conversion. Am i missing something?

yes, that app engine didnt inserted any rows. So now when i tried to drill down i found that there was no data in the "new demo" database on table UPG_DATACONV. That is the reason for all this.
When i applied required for upgrade patch in demo it said couple of patch already exists so those update i skipped. Now when i check upd877654 has a step which imports the data in this table. my change assistant told that the update is already available in my demo so i skipped. Now i am not sure what to do.
I tried reimporting the data and running the analyzer again. But worried that there can be any issues due to this.

HT5787 I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options.

I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options to restore my old login/ account. Any tips?

Buying a bag of coins might help...

When trying to print, adobe reader 11.0.07 keeps "Not responding" for 2 - 5 minutes before finally working? I have tried uninstalling and re-installing but same problem. What is going on? I have windows 7

When trying to print, adobe reader 11.0.07 keeps "Not responding" for 2 - 5 minutes before finally working? I have tried uninstalling and re-installing but same problem. What is going on? I have windows 7

First of all, why did you say yes to Nero Back up before researching what it does with files already on the HDD? When I install Nero, the Back Up is the first thing I disable, it is a nagging pain, there are much better backup programs available. There are several file recovery programs out there to recover deleted files, that is, if that is what happened. Also, if you haven't overwritten the files, so you should be able to find them.

HT1414 My daughter tried to upgrade her ipad, received as a gift from last year, with ios 7 last Saturday a.m.; since then she couldn't turn it on. I tried to follow your steps to recover it but wouldn't work(&don't have recovery disc). What do I do now?

My daughter tried to upgrade her ipad, received as a gift from last year, with ios 7 last Saturday a.m.; since then she couldn't turn it on. I tried to follow your steps to recover it but wouldn't work(& I don't have recovery disc available). What do I do now?

Try using another computer. I had the same problem, repeated the given solution many times and each time it failed. Then I connected ipad to another computer and it worked immediately. Then I used the first computer to restore a backup.

I have the iPhone 4 and I have tried to upgrade to iOS 7 and it didn't work, can someone please help?

I have the iphone 4 and I have tried to upgrade to iOS 7 and it says that the software upgrade is unavailable at this time. But it says that the Apple Inc. is downloaded. Can someone please tell me why this is so?

Well, yes. With millions and millions of users trying to download, the Apple servers are under stress. Wait until tomorrow.

I have a Mac 10.5.8 Dual. I cannot get any videos that I have stored to play. I have tried QT and then DL two out side players from apple site and then went to install and comp said can not be installed on this comp.

I have a Mac 10.5.8 Dual. I cannot get any videos that I have stored to play. I have tried QT and then DL two out side players from apple site and then went to install and comp said can not be installed on this comp.

When Microsoft decided not to support Windows Media any more, they made Flip4Mac available for free. If you have not taken advantage of that free download, this might be a good time.
It may not completely solve the problem, but your Mac will play more with the free player. No need to pay for the Upgrades.
http://www.telestream.net/flip4mac/

I have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab

i have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab not the most visited sites type new tab... plz help

In case you are using "Clear history when Firefox closes":
*do not clear the Cache because Firefox will disable the disk cache in such a case
*do not clear the Browsing History
*Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
See also:
*https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing
The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't or won't (secure pages) be rendered as a PNG image then you will get an empty box.
*Do not use Clear Recent History to clear data like the cache and the history when you close Firefox
If there is no history then you get an about:newtab page with empty boxes (no URLs).

TS1398 my ipod will not connect to my home wifi, it can see it and asks for a password but will not connect. I have tried it at another location and it will connect to other wifi connections. I have another ipod that is connecting just fine to my home wif

My ipod will not connect to my home wifi, it can see it and asks for a password but will not connect. I have tried it at another location and it will connect to other wifi connections. I have another ipod that is connecting just fine to my home wifi.

- Reset the iPod. nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

HT1338 I have tried to upgrade to OS 10.8 Mountain Lion from 10.6.8. I now have Mountain Lion icon sitting on my tool bar as being paused. Nothing occurs when I attempt to proceed by clicking on this icon. "About this Mac", tells me I am still in 10.6.

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