HT1338 I purchased and tried to download the Lion 10.7 software. I had trouble installing it and spoke with tech support. They helped with the install via a ethernet port. Said it would take a few hours. It did not download and now there is no record of i

I tried downloading the Lion 10.7 software and contacted customer support thinking I needed an upgrade to a higher processor speed.
He stated I needed to download using an eternet cable rather than wireless.
So, I connected the cables and the software upgrade which I paid for began to download.
He stated it would takle about 2 - 3 hours for the download to complete. Somehow the download is paused, no pun intended,
and I cannot get the paused to un pause.
I logged onto my account and the apple store doesn't have a record of the transaction.
So, how do I download the software I paid for?
I appreciate your help.

Hi,
You can try to [https://www.mozilla.org/en-US/firefox/new/ download the latest full installer] and upgrade. Please make sure to right-click the file and '''Run as administrator''' to begin the upgrade installation.
You may also want to [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s backup] personal data/folder. Firefox stores the personal profile/data separate from its internal files. [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]

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