HT1338 I purchased keynote, numbers, and pages when i bought my macbook air. However, the December update will not update because it says I do not own the software, but I do. What can I do to get the software to load? This is my first Mac so I am still le

I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.
This is my first mac so i am still learning...
thanks

First, make sure you are logged into the App Store with the same AppleID that you used to purchase the apps.
If that is not it, look in the App Store under Purchases. Are they there?
If not, go into your account in App Store and click the link to show hidden purchases.
If they are still not there, use the support link in the App Store.
If they do show up, copy all the apps to an external drive, then remove them from your Mac. Go to the App Store, Purchases, and install from there.

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