HT1338 I use gotomypc and since I downloaded mountain lion I am unable to launch the program. It says I need to install java but when I go to "software update" it says there are no updates. Any ideas?

Ever since I updates to mountain lion I can' use gotomypc because it says I need to install java. When I follow the instructions to install by going to software update there is nothing to update in the app store. How do I manually install java?

just found an answer on another feed
Re: mountain lion java
In spotlight, type in Java, and click on Java Preferences in the list - it will then start downloading and installingthe new version. (my java version is now 1.6.0_33-b03-424)

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HT201210 my iphone says it needs to be restored but when i try to restore it it says it cant be restored and theres an unkown error

My iphone says it needs to be restored but when i try to restor it it says it cant be restored and it has an unknown error

Hi folks, just yesterday i can restore my iphone 4 that have a problem when i restore from itunes, when i do the restore from itnes, always showed me the following error:
01:41:37.0017] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
[01:41:37.0017]    Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
[01:41:37.0017]       Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
[01:41:37.0017]          Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
[01:41:37.0017]             Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
[01:41:37.0017]                Depth:5 Error:Exception at :0:
[01:41:37.0017]           - kBBUReturnTimedOut(8)/16: Pinging timed out
what I did was this: just when I will finish the process, when the status bar is at the end in the firmware, only put the sim card and go back to take out, I do this like 4 or 5 times and the process restoration ends so well. This method I tried it 2 times and 2 times worked. I spent like 10 hours trying to restore iphone without results, until I started watching the logs and the key is when you are upgrading the firmware sends a command to answer yes. And I hope this helps.
This is the line of the log that appears and when the restoration is correct:
amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES
Regards.

HT202879 I am stumped - trying to open a recent Pages file but error message says that I need a "newer version" of Pages. My software updates show that there are no updates available. I recently updated Pages but it is not consistent.

I am stumped - I am trying to open a recent Pages file (created with a newer software that I thought was correctly installed recently) but error message says that I need a "newer version" of Pages. My software updates show that there are no updates available. Pages 09 version 4.3 shows as my current version.

You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

I had previously purchased Acrobat 9 Standard and am trying to reinstall on a new computer as the one it is installed on has crashed. In my order history, there is a download link, but when clicking on it , I get a message there are no downloads. Help p

I had previously purchased Acrobat 9 Standard and am trying to reinstall on a new computer as the one it is installed on has crashed. In my order history, there is a download link, but when clicking on it , I get a message there are no downloads. Help please!

Brigids45434622 for information on how to download your purchased Adobe software please see Find a download link on Adobe.com. You may also want to utilize a different web browser if you are not being given the option to download your installation files.

Ever since I downloaded Mountain Lion my computer has slowed down and frozen at times. Is there anything I can do to speed it up?

Ever since I downloaded Mountain Lion my computer has slowed down and frozen at times. Is there anything I can do to speed it up?

How much memory is installed?
Here is a large list of articles related to performance issues:
https://discussions.apple.com/docs/DOC-3521
http://www.reedcorner.net/mpg/
http://support.apple.com/kb/PH10798
http://osxdaily.com/2012/10/11/mac-running-slow-reasons/
https://discussions.apple.com/thread/4542409?start=0
https://discussions.apple.com/thread/4122175?start=0
http://www.speedtest.net/index.php
https://discussions.apple.com/thread/3289614?start=0
https://discussions.apple.com/thread/3928756?start=0
http://www.whyismymacsoslow.net
http://www.slowmac.net
http://www.all-about-apple.com/slow-mac-performance-learn-how-to-solve-it/
http://www.chriswrites.com/2009/04/17-reasons-why-your-mac-is-so-unbelievably-sl ow/
http://www.macworld.com/article/1159699/troubleshooting_speed_passwords.html

TS1702 my ipod & itunes are fully up-to-date with 4.2.1 for ipod and the itunes 11.0.1 and every app (ex facebook & ice cream jump says i need 4.3 version but when i click all updates say its all up to date. I have tryed restoring it 4 times to factory as

my ipod & itunes are fully up-to-date with 4.2.1 for ipod and the itunes 11.0.1 and every app (ex facebook & ice cream jump says i need 4.3 version but when i click all updates say its all up to date. I have tryed restoring it 4 times to factory as well. Please help I have set-up over 10 ipods and differents generations and have never had this issue like this, I even have all ratings ristriction unchecked and payment info in itunes so i need help please

but i could download on others ipods in same gen, facebook and ice cream tower, everything i look up and try install always says that for apps so your saying that i can not ever download any apps to this ipod ever againÉ

When i try and forward and email with excel or pdf attachments i get a note come up with the attachment has bad files this is since i downloaded mountain lion... can any one help??

can anyone help me... since i downloaded mountain lion when i try and forward a email with an attachment pdf or excel it will tell me in a yellow box above my recievers email address " ID problem with files" or something like that.. HELP...... thanks

Let me guess: you're using a Hotmail account.
Look what I've found, it seems to have to do with MS Silverlight. Update that, and all should be good.

HT1338 I have an HP Printer/scanner, and since upgrading to Mountain Lion I can no longer scan on my HP. HP tells me that I can get an upgrade app from 'Apple Software Upgrade' . Does anyone know how to do this?

I have an HP Printer/scanner, and since upgrading to Mountain Lion I can no longer scan on my HP. HP tells me that I can get an upgrade app from 'Apple Software Upgrade' . Does anyone know how to do this?

HP couldn't find its own apps with both hands and a flashlight.
As of Lion all scanning functions are incorporated natively in OS X. You can scan three ways:
Use Preview: File > Import from scanner
Use Image Capture
(Preview and Image Capture are both in your Applications folder.)
System Preferences > Print & Scan. Select your HP and use the Scan tab.
If you have HP's "Image Zone" software installed, you no longer need it and it no longer works anyway.

Why won't my camera work? I used the screen shot for the first time and since i did that every time i take a picture the shutter closes as though it's taking it but no picture gets taken...help! Any suggestions?

Why won't my camera work? I used the screen shot for the first time and since i did that every time i take a picture the shutter closes as though it's taking it but no picture gets taken...help! Any suggestions?

Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David

I just bought iphone 5 and my itunes says I need itunes 10.7 But when I look for upgrades it says I have the current version of itunes. HELP!

I just bought iphone 5 and my itunes says I need itunes 10.7 But when I look for upgrades it says I have the current version of itunes. HELP!

I am so sorry I am frustrating you. This is the first time I have used this community and am leanring as I go. I am not able to see the entire post that you leave, unless I look at it on my phone (email)--I am so sorry. You have no idea how much i appreciate your help. Yes, I see that I can get the later version of OS software, but its not availabe for immediate download. My only options appear to be having it shipped, or going to the store to purchase. And if you know of another way that I can access all of my itunes library music on my new phone withouth using itunes, I would love to hear about it.--thanks and again i am so sorry for frustrating you.

My new Photoshop Elements 12 has a RAW file plug-in, but when I try OPEN to select a photograph, there are only generic icons instead of pictures-- I can't tell one photograph from another! How can I fix this so I can tell which photograph I want to open?

My new Photoshop Elements 12 has a RAW file plug-in, but when I try OPEN to select a photograph, there are only generic icons instead of pictures-- I can't tell one photograph from another! How can I fix this so I can tell which photograph I want to open? Thank you!

Thanks R_Kelly:
Adobe Photoshop Elements Version: 12.0 (12.1 (20140303.12.1.49334)) x32
Operating System: Windows Vista 32-bit
Version: 6.0 Service Pack 2
System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2400 MHz
Built-in memory: 3069 MB
Free memory: 1631 MB
Memory available to Photoshop Elements: 1598 MB
Memory used by Photoshop Elements: 69 %
Image tile size: 128K
Image cache levels: 8
Video Card: ATI Radeon HD 4800 Series
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Caption: ATI Radeon HD 4800 Series
Video Card Memory: 512 MB
Application folder: C:\Program Files\Adobe\Photoshop Elements 12\
Photoshop Elements scratch has async I/O enabled
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 12\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 12\Plug-Ins\
The first thing I did was UPDATE. I have all the latest updates available (according to the updater). The Camera Raw Plug-in says it is version 8.0.
The RAW files are from a Canon T3i. It's a very common camera, I can't believe it wouldn't be supported.

I am creating a form, it shows 1 page, but when I save it as a PDF Form there are 2 pages, 1 is blank. How do I get rid of the blank page in the form?

I am creating a form, it shows 1 page, but when I save it as a PDF Form there are 2 pages, 1 is blank. How do I get rid of the blank page in the form?

Hi,
You may open the original form in FormsCentral and toggle to “Page View” at the lower right corner. Adjust the page content to make sure no page breaks in this view.
Thanks,
Wenlan

My ipad says it has an internet connection but when i try to access safari it says it is unable to as there is no internet connection, help!

My ipad says it has an internet connection but when i try to access safari it says it is unable to as there is no internet connection, help!

Tap Settings / General / Reset / Reset Network Settings.
Restart your IPad. Press and hold the On/Off Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
If that doesn't help, try here > Apple - Support - iPad - Wi-Fi

My iphone 3gs has itunes plug displayed on screen and iturnes says it needs to be restored but when i try to click restore it doesn't work what to do now?

HELP,,,my iphone 3gs is displaying iturnes plug on screen and when i plug into computer iturnes, it says it needs to be restored but when i click on recover it doesn't complete the task my phone is stuck with itunes plug on screen. please help

Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.

trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.

iTunes version 10.7 requires at least Mac OS X version 10.6.8 if you're running a Mac, or Windows XP Service Pack 2 or later if you're running Windows.
Is your computer up-to-date enough for iTunes 10.7?

HT1338 I use gotomypc and since I downloaded mountain lion I am unable to launch the program. It says I need to install java but when I go to "software update" it says there are no updates. Any ideas?

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