HT1338 I've been trying to update my iphoto and Imovie for months and it keeps telling my to sign in to the account you purchase it with? It came with my mac computer. I log with my Apple ID and nothing happens but the same message?

I've been trying to update my Iphoto, Imovie and my Moutain Lion software to 10.8 for months. I keep getting a message to log into you account you purchase it with. THe software came with my computer therefore where do I go from here bc it will not update?

Use the Support link on the App Store. http://www.apple.com/support/mac/app-store/
As cbs20 alludes, if you didn't buy it new, those apps are registered with the previous owner. If you are the original owner, the support people should be able to help.

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I've been trying to update iTunes to 10.3 for a while now and I keep getting the following message:

The path 'C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Apple\Apple Software Update\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder from which you can install the product iTunes.
I have iTunes already, I've searched my entire computer, every drive, and there is no 'iTunes.msi' to be found anywhere. How is it possible to get this file? And if I'm currently running iTunes, shouldn't it exist on my computer somewhere, or is this something new for the update. This problem started with the iTunes update to 10.2 blah, blah, blah, and now it continues with the 10.3.1.55 update. HELP!!!!!!

The path 'C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Apple\Apple Software Update\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder from which you can install the product iTunes.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

HT1766 i have been trying to update my wifes iphone 4 for a few hours now. the update it fine i cant seem to get the phnoe off the the et up phone sceen! help

ok my last back up was on itunes @3 :22 now its connected with itunes but i cant get the phone back to making call yet why?

Why not?
What is displaying on the screen?

My I pod Touch keeps telling me to connect to I tunes. When I do I get a box pop up that says I need to enter my pass code. But the I pod Touch doesnt give me that option. So right now I' stuck with the I pod Touch that I can't use because it won't let me

Mi I Pod shows me that I need to plug it in to I Tunes. When I do I get a pop up stating that I need to enter my passcode in order to do so. Unfornuately my I pod Touch won't give the option to do so. Any suggestions anyone?

You will need to restore the device. You will also need to put the device in Recovery Mode.

I have been trying to update apps on my iPad to no luck. I continually get a blank screen. I can, however, still use the other App Store sites. This has been going on for at least a week.

I have been trying to update apps on my iPad for the last week. I get a blank screen under updates. However the other App Store functions work. Not sure how to fix this. iPad updates are up to date.

The update server is down; try this temporary workaround
App Store>Purchased>Select "All"
Note: Look out for apps that have the word "Update"
http://i1224.photobucket.com/albums/ee374/Diavonex/9c256282736869f322d4b3071bbb2 a82_zps51a6f546.jpg

I recently updated my mac to mavericks, and I can't use my iPhoto unless I update it and I have been trying to update it but it says I've "purchased it on a different account" or "the item has been cancelled/deleted" what do I do?

I recently updated my mac to mavericks, and I can't use my iPhoto unless I update it and I have been trying to update it but it says I've "purchased it on a different account" or "the item has been cancelled/deleted" what do I do? It also says its unavailable. Please help.

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?

I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?

How large is your HD and how much space do you have left?
Check out the following & do the necessary:
Disconnect all devices from the computer then do the following:
Boot up from your Snow Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
Try SU again.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.

Hi! I have been experiencing trouble my mac computer, it spits out CD/DVD's and there is no camera connection

Hi! I have been experiencing trouble my mac computer, it spits out CD/DVD's and there is no camera connection

My mid-2007 iMac's internal optical drive went on the fritz a few weeks ago. Symptoms were a little different (it recognized every disk, CD or DVD, as blank whether they were blank or not). Reason and solution are the same: It's a hardware problem and your choices are to get the internal replaced or repaired, or get an external FireWire or USB drive.
If you're still covered by AppleCare, your internal drive will be repaired/replaced for you at no cost. Just bring it in to your nearest Apple Store after calling for a repair appointment.
If you're not still covered by AppleCare, an internal replacement is more expensive than it's worth. I got a very inexpensive USB CD/DVD reader - less than $20, since I don't need the ability to burn very often and when I do there are plenty of other Macs around here to do the burning. If you feel confident in your ability to muck about with the cramped insides of your Mini, a replacement internal can be had for under $100.

The app store has been trying to update software for nearly 2 months, has anyone had this problem before??

Hi Guys,
just wondering if any one can help out with my app store? It has been trying to update itunes for nearly 2 months now. It wont let me shut down my mac or close the store. It comes up with "canot quit with updates are in progress" Thanks

Do you get any error messages ? If you get a network timeout error when downloading the update then try temporarily turning off all your firewall and antivirus software until the download has completed.
It's best to only update via your own computer, otherwise you risk losing all your iPad's contents - updating to iOS 5 wipes the iPad and then restores your backup. If you having problems downloading the update then you could try downloading the update file via a browser on another computer and then copying that file to your laptop for the actual update .

I have been trying to update via App Store and every time only with apple software it starts to download and it will says it's calculating time remaining then an error message pops up saying " An error has occurred the request timed out. (102) "

I have been trying to update via App Store and every time only with apple software it starts to download and it will says it's calculating time remaining then an error message pops up saying " An error has occurred the request timed out. (102)" I have tried everything , I've been told its my ISP but I have tried using differenet internet to attempt the updates. Like I said all other software updates fine its just apple software

http://www.apple.com/support/mac/app-store/contact.html?form=account

Am trying to upgrade iphoto and other applications , but app store is posting a message "To update this application, sign in to the account you used to purchase it." KNOWING THAT I ONLY HAVE ONE APPLE ACCOUNT AND 2 MACS

Am not sure how to solve this issue ,, but i had an old MAcBook Pro that i was using with for somt time and i got a notre MACBook pro and on both of them am using the same apple accouny to purchase or download application . . now APP store is not allowing to upgrade or purchase any applications on my newest MAC posting this message " To Update this application , sign in to the account you used to purchase it" .. and could not find a solution to this by signing out and in didnt work ,, any clues is much appreciated..
Cheers
Hesham

Thanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen

I have been trying to update iTunes 11.1.3 to 11.4 and the error message says "an unexpected error occured. iTunes cannot be installed. Anyone can help

I have been trying to update iTunes 11.1.3 (8) to 11.4 and the error message says "an unexpected error occured. iTunes cannot be installed". Anyone can help?
I have a Mac Book Pro with OS X 10.6.8

If your profile is correct you are using 10.6.8 Snow Leopard. The latest iTunes version for that OS is 11.3.1 If your profile is wrong and you have 10.9.5 Mavericks, then the iTunes version is 11.4. You cannot use Mavericks versions on Snow Leopard.

Hi, I have been trying to update many things on my 2009 white macbook. Everytime I do it tells me I need a different version. I don't know what versions I need or even where to begin or if I need to purchase new hardware? Any suggestions?

Hi, I have been trying to update many things on my 2009 white macbook. Everytime I do it tells me I need a different version. I don't know what versions I need or even where to begin or if I need to purchase new hardware? It says my version is 10.5.8. I have tried downloading 10.6 but not sure what to do. Everyone else seems to be updating there's and mine is way behind however it still tells me I have no software updates...Any suggestions?

You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .8 added to 10.5.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written to be able to run on both Power PC and Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code.
10.8 Mountain Lion is pure 64 bit, which excludes more systems than Lion did. It's not something you can add memory to, for example, as it involves the base architecture.

I have been trying to update my software for the past 3 hours. It just goes so far and stalls. I've never had this problem before, what am I doing wrong?

I have been trying to update my iPad2 for the past 3 hours. It just sets there doing very little and says its going to take 9 hours. What am I doing wrong? I've never had this problem before. Also can I update from any other computer? Just in case it is my lap top.

Do you get any error messages ? If you get a network timeout error when downloading the update then try temporarily turning off all your firewall and antivirus software until the download has completed.
It's best to only update via your own computer, otherwise you risk losing all your iPad's contents - updating to iOS 5 wipes the iPad and then restores your backup. If you having problems downloading the update then you could try downloading the update file via a browser on another computer and then copying that file to your laptop for the actual update .

I have an old Mac computer Powerbook G4 with Mac OS 10.5.8 and Safari 5.06 can I use Flash 11? Gly

I have an old Mac computer Powerbook G4 with Mac OS 10.5.8 and Safari 5.06 can I use Flash 11? Gly

OS 10.5.8 was the LAST "Universal Binary" OS that Mac released. It could be run on PPC or Intel Macs.
You can use Flash, but NOT the current version. Flash Player 10.3.183.90 is the latest version that will run with 10.5.8.
Apple ended all support for ALL PowerPC hardware and software just over four years ago, so there will be no further development of ANY apps that run with PowerPC Macs, from ANY developer.

HT1338 I've been trying to update my iphoto and Imovie for months and it keeps telling my to sign in to the account you purchase it with? It came with my mac computer. I log with my Apple ID and nothing happens but the same message?

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