HT1338 i will like to update to Mac OS v10.8, when i try, it gives responding product distribution could not be verified, maybe damaged or not verified. please, help

i will like to update to Mac OS v10.8, when i try, it gives responding product distribution could not be verified, maybe damaged or not verified. please, help

Make sure your Mac qualifies to upgrade to Mountain Lion >  Apple - Upgrade your Mac to OS X Mountain Lion.
Installing the OS X Lion Update 10.7.5 (Client Combo) reinstalls the App Store for you which may help the product distribution error.
Restart your Mac after the combo is installled. It's ok to do this even though your Mac already has v10.7.5 installed.
Then try downloading Mountain Lion.
FYI ... For downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
You may also need to temporarily disable anti virus software if installed.
Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.

Similar Messages

  • HT1338 I would like to update the Mac software from OS X 10.5.8 to Os X10.6

    I would like to update my Mac from OS X 10.5.8 to Mac Os X10.6

    Purchase Snow Leopard from Apple's Online Store - $29.00.
    How to Install OS X Updates Successfully
    A. Repair the Hard Drive and Permissions:
    Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally. 
    If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    B. Make a Bootable Backup Using Restore Option of Disk Utility:
    Open Disk Utility from the Utilities folder.
    Select the destination volume from the left side list.
    Click on the Restore tab in the DU main window.
    Check the box labeled Erase destination.
    Select the destination volume from the left side list and drag it to the Destination entry field.
    Select the source volume from the left side list and drag it to the Source entry field.
    Double-check you got it right, then click on the Restore button.
    Destination means the external backup drive. Source means the internal startup drive.
    C. Important: Please read before installing:
    If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
    You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
    The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update.  While the installation is in progress do not use the computer.
    D. To upgrade:
    Purchase the Snow Leopard Retail DVD.
    Boot From The OS X Installer Disc:
    Insert OS X Installer Disc into the optical drive.
    Restart the computer.
    Immediately after the chime press and hold down the "C" key.
    Release the key when the spinning gear below the dark gray Apple logo appears.
    Wait for installer to finish loading.
    E. If updating:
    Download and install update(s) 
    Use Software Update, or
    Download standalone updater(s).

  • Just bought launch pro, I click on Recall, it goes to App Store and shows a blank white screen. Like I'm being blocked from this. All other supported apps open in App Store, just not Recall, please help

    I just bought the Launch Pro app. Within the app it shows all supported apps, one of them is Recall, I click on Recall it goes to the App Store but doesn't open, it's just a blank white square, all the other apps that I have tried open fine. I've long suspected that my X is getting EVERY WORD that's spoken in my house and every email, web site that I go to...every everything. Can someone please help. I found smart mailboxes on my lap top that I didn't set up, the night that I discovered these my laptop crashed. Help help help.

    You would get better response from the iTunes community forum.
    Have a nice day!

  • I would like to update my mac from 10.5.8 to v10.6.8. can you help me

    i would like to update my mac from 10.5.8 to v10.6.8. can you help me

    Depends on what Mac you have. If it is a PPC (G4 or G5) Mac then Leopard 10.5.8 is as far as you can go.
    If it is an Intel Mac:
    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    (NB: PowerPC applications can still be run in Snow Leopard using Rosetta, but they will not work in later versions of OS X.)
    The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    and in the UK:
    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
    http://support.apple.com/kb/DL1399
    Check via Software Update whether any further updates are required, particularly to iTunes.
    You should now see the App Store icon in iTunes, and you now need to set up your account:
    http://support.apple.com/kb/HT4479
    You can now upgrade to Mavericks OS 10.9 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
    iMac (Mid-2007 or later)
    MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
    MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
    MacBook Air (Late 2008 or later)
    Mac Mini (Early 2009 or later)
    Mac Pro (Early 2008 or later)
    Xserve (Early 2009)
    iCloud system requirements:
    http://support.apple.com/kb/ht4759
    If you cannot run Mavericks you can purchase the code to use to download Lion from the App Store (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
    http://store.apple.com/us/product/D6106Z/A/os-x-lion
    or Mountain Lion:
    http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion

  • I have just updated Acrobat to version 10.1.13. I am using a MAC Running Yosemite.  When I try to scan a document, after the printer scans Adobe Acrobat quits and I get an unexpected closure error.

    I have just updated Acrobat to version 10.1.13. I am using a MAC Running Yosemite.  When I try to scan a document, after the printer scans Adobe Acrobat quits and I get an unexpected closure error.  I am running Mac OS 10.10.1.  This only started happening when I installed the update of Adobe Acrobat.

    Hi MEW1,
    Is the printer connected wirelessly or wired?
    Go to Preferences and under categories go to > Convert to Pdf then select the Image Capture and then hit ok button.
    Close Acrobat and then relaunch it and see if it helps you while you do scanning.
    Regards,
    Rave

  • My ipod touch is currently running ios 4.2.1 I would like to run ios 5 or 6. When I try to update it on itunes, it tells me my software is up to date. Is there another way to upgrade the IOS?

    My ipod touch is currently running ios 4.2.1 I would like to run ios 5 or 6. When I try to update it on itunes, it tells me my software is up to date. Is there another way to upgrade the IOS?  Do I have to go to Settings>General>reset>Erase all content and settings before I can get the newer ios?  If this is the case, how can I ensure all my content is backed up prior to erasing it all. Is there anyway to check to ensure the backup is complete and comprehensive?  THanks!

    A second generation iPod touch can't be updated past 4.2.1.
    (88824)

  • I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it.

    I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it. How do I fix this?

    If you're not a developer then you really should not have upgraded.
    I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades.

  • I just updated my MAC operating system and when I went to open a recent document in numbers, the document that opened had none of my data and was formatted differently.  Can I get my document with all my information back?

    I just updated my MAC operating system and when I went to open a recent document in numbers, the document that opened had none of my data and was formatted differently.  Can I get my document with all my information back?

    I suggest the easy stuff first:
    1) quite Numbers and restart Numbers
    2) reboot the computer
    After that try opening the same document in another user space

  • I have updates for iMovie and iPhoto but when i try to update them i'm told To update this application, sign in to the account you used to purchase it." even though i bought it and it is on my iMac!

    I have updates for iMovie and iPhoto but when I try to update them through App Store I'm told that "To update this application, sign in to the account you used to purchase it." even though I bought it and it is on my iMac! Any suggestions on what I need to do?

    Hi...
    Delete both apps using this utility >  Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
    That will delete the apps and all associated files.
    Then re download the apps. That will download the most recent version updates included.
    How to re download apps from the Mac App Store:
    Open the App Store. From the menu bar click Store > Sign In
    Click Purchases from the top of the App Store window.
    Select which apps you want to re download. Then right or control click where you see Installed  then click Install.
    Make sure and use the same Apple ID used for the original purchase.

  • I just got a new Mac Mini, and now when I try to import photos into Lightroom, iPhoto try to load them first, then Lightroom can't find the files.  Big problem.  What to do?

    I just got a new Mac Mini, and now when I try to import photos into Lightroom, iPhoto ties to load them first, then Lightroom can't find the files.  Big problem.  What to do?

    Simple:
    File -> Export to get your photos out of the iPhoto Library. In the Export dialogue you can set the kind to Original and you'll get back exactly what you put in.
    Apps like iPhoto2Disk or PhotoShare will help you export to a Folder tree matching your Events.
    Once exported, you can then trash the iPhoto Library - just drag it from the Pictures Folder to the trash and empty it.
    After that, if you're entirely neurotic about it, just put the iPhoto app in the trash and empty it.
    Regards
    TD

  • I have iPhone 4 and I update it to iOS 7 and when I try to start the personal hotspot it crashed and for sometime my cellular data was also not working then allot a sudden the personal hotspot icon disappeared from my settings

    I have iPhone 4 and I update it to iOS 7 and when I try to start the personal hotspot it crashed and for sometime my cellular data was also not working then allot a sudden the personal hotspot icon disappeared from my settings.
    Has anyone faced a problem like this!!!

    No. If you go Settings App > General > Reset > "Erase All Content and Settings", you will have the same iOS that was on the iPhone when you tapped the Erase button. If you believe your iPhone is Jailbroken, then this will not work. If you use iTunes on computer, this will put iPhone to current iOS which is iOS 7.0.2

  • Just downloaded OS X Maverick on my I Mac.  Pages crashes when I try to print.  Do I need to upgrade Pages?

    Just downloaded OS X Maverick on my i Mac.  Pages crashes when I try to print.  Do I need to upgrade Pages?

    Make certain you have all the Software Updates installed that are available for Mavericks. Periodically, Apple will provide printer driver updates from principal vendors. If this does not show up via Software Update for your printer, the relevant driver bundle can be searched and downloaded from Apple.
    The following link may help. At the end of that content is how to reset your printer. Occasionally, this may become necessary following an operating system upgrade.
    OS X Mavericks: Solve printing problems.
    I would also recommend that you run Disk Utility and verify/repair permissions. Then verify the boot drive. You may find some Pages or printer driver content with the wrong permissions.

  • Hi. i updated my iphone 4s to iOS 7.0.4 but after that, wifi is not enabled. please help in this regard.

    Hi. i updated my iphone 4s to iOS 7.0.4 but after that, wifi is not enabled. please help in this regard.

    Apple has provided a useless workaround... [http://support.apple.com/kb/ts1559]
    Else the only option you have is to fight with the Apple Store "geniuses" to get a free replacement for out of warranty 4S devices. Or try a third party repair like iFixit. The wifi chip might cost you 60-80$ but it is better than paying Apple 200$.
    Overheating is the culprit in 4S devices. And its been getting worse with ever successive iOS 7 update. I think 7.0.4 was the final nail in the coffin.
    They are not getting my money anymore.. I've had iPhones every since they launched... but no more. Feels like a dead investment after facing this issue. I can never sell my iPhone 4S even if I want to. There have been cases where users just sold their 4S devices, the new owner updated to 7.0.4, wifi stopped working and the seller had to give a refund.
    I'm basically sitting on a 650$ white brick. Hmm... I wonder if white bricks sell higher than the standard red bricks
    Guess it's time for you to sign up this ongoing campaign [https://www.change.org/petitions/apple-to-get-apple-to-replace-all-units-affecte d-negatively-by-the-update-of-ios7-or-patch-an-update-that-will-remedy-the-issue s-many-loyal-customers-are-experiencing#share]
    TBH, I can't get a replacement because I am in India where 4S was never launched as an unlocked device and there are no Apple retail stores. Only resellers here like Vodafone/Reliance/Airtel. But if this petition can help the one who can take advantage of having retail stores around... why not? Sign up please. Thank You.

  • I was trying to update my garageband app and once the app fully downloads it says that it could not install and to check my internet connection. I restarted my internet, turned it off and on, restarted my computer, and nothing works what do i do

    I was trying to update my garageband app and once the app fully downloads it says that it could not install and to check my internet connection. I restarted my internet, turned it off and on, restarted my computer, deleted the app and downloaded it again and the same thing happened every time. What should I do?

    Do you have any firewalls or antivirus software active (e.g. Little Snitch), that could prevent the installer from contacting the Apple Servers? If yes, turn them off.  Also, disable the Energy saver, to prevent the Mac from falling asleep and causing time outs.
    Sometimes it will help, to run the installer in Safe Mode, see:  Mac OS X: What is Safe Boot, Safe Mode?

  • TS3494 my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder.

    my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back

    Hi pgarard1,
    If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
    iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
    http://support.apple.com/kb/TS2363
    Regards,
    - Brenden

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