HT1338 Mac OS X Mavericks 10.9.1 / iTunes 11.1.4 "iTunes cannot connect to this iPhone. This device is no longer connected."
Since updating iTunes, I have been unable to connect any of my devices to my iTunes. I have two iPad Minis which come up with same exact message as my iPhone 5. When I try to close the message it just keeps reopening and the connect sound plays repeatedly on my devices. I have to use 'Force Quit' to close iTunes.
I have tried using a different cable and replugging in and out again. I have also checked for OS and iTunes updates but my software is current.
I think I solved my problem!
I noticed, when I connected, the ipad that the new "Trust this Computer" popup to Flash on and off very quickly (See http://support.apple.com/kb/HT5868 for info on purpose of the popup). It appeared for such a short time that I was never able to see it for long enough to respond to it.
Last night I switched off the lock password (the ipad was not connected to the mac when I did this). Today when I tried again to connect the Mac I heard a beep and saw the "Trust this Computer" popup. Instead of being presented for fractions of a second, as it had been previously, it was shown for a second or two before dissappearing and reappearing several seconds later etc.
When I realised that the "Trust this Computer! popup was being presented for long enough for me to push the Trust button, I attempted to press it. The popup closed and the ipad showed it was charging. The Mac presented a popup saying it had not been able to connect. I selected "OK", itunes loaded and started to sync to the ipad.
I subsequently conncted the ipad via a different cable. The problem started again (it is a genuine apple cable, supplied with the ipad). As soon as I added the cable that had worked all was OK again.
My wife's ipad had the same behaviour as I have described above.
I noticed that ios version 7.1.1 is now available. I have installed it. However this does not solve the problem as described above.
Conclusion: I now only have one out of 6 cables that I have that actually works!!! This cable is one of those "older types" that has "clips" in the side to "lock" it into place on the ipad. The ipad end is about twice the depth of the cable that was shipped with the ipad (possibly I got it with an old ipod) . What has Apple done to make so many cables unusable at overnight? I have not yet found any sources for this old type of cable.
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My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
Thank you.
Problem description:
gray screen at startup and crashes
EtreCheck version: 2.1.1 (104)
Report generated 6 de dezembro de 2014 13:29:43 BRST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 1024 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (698,64 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Agents: ℹ️
[running] com.babylon.activation.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.skype.c2c_service.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
Safari Aplicativo (/Applications/Safari.app)
Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
uTorrent UNKNOWN (missing value)
Dropbox Aplicativo (/Applications/Dropbox.app)
Inkscape UNKNOWN (missing value)
RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
OVSHelper: Version: 1.1 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.6.6
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SharePointBrowserPlugin: Version: 14.1.2 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
npsf_uni: Version: sf 3.3.2.1 [Support]
OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
Safari Extensions: ℹ️
Searchme Adware! [Remove]
Skype Click to Call
iSkyDeluxe
TED HTML5 video playe
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Skype Click to Call [Support]
Tuxera NTFS [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
5% WindowServer
4% DivXMediaServer
1% fontd
0% RealPlayer Downloader Agent
0% WebProcess
Top Processes by Memory: ℹ️
296 MB WebProcess
202 MB FaceboxPro
185 MB Microsoft PowerPoint
163 MB Safari
137 MB Microsoft Word
Virtual Memory Information: ℹ️
843 MB Free RAM
1.76 GB Active RAM
706 MB Inactive RAM
978 MB Wired RAM
577 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 6, 2014, 12:58:24 PM Self test - passed
Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup Issues - Resolve
Startup Issues - Resolve (2) -
please help ive tryed everything and i cant get my ipad to restore, ive discontecting it, defult starting it and no matter what my laptop keeps telling me that "this device is no longer connected " and on my ipad the apple logo comes up but the bar does not load please help !!!! i need my ipad for lectures
Hi rhiess,
Thanks for visiting Apple Support Communities.
It sounds like your iPad may not have restored fully. I'd recommend restoring it again with the iPad in recovery mode.
Use the steps in this article to place your iPad in recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
After placing your iPad in recovery mode, use the steps in this article to troubleshoot the connection between it and your computer:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
If you still don't see your device in iTunes, follow these steps for Mac or these for Windows.
Best Regards,
Jeremy -
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