HT1338 My Mac has asked me to install Flashback malware removal tool!?? Should I?

My Mac has asked me to install Flashback malware removal tool!?!? Is that OK? Should I do it?

If it is Software Update asking you, then yes, you should do it. It will remove Flashback, if you happen to be infected, and then tighten down security on Java on your machine, to prevent future infections that may use as-yet undiscovered Java vulnerabilities.

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HT5246 I just run the Flashback malware removal tool, and then nothing happens. Will it be a problem? and if I have java installed and I disabled it during the installation, will my status as my machine has not java installed? thanks.

I just run the Flashback malware removal tool, and then nothing happens. Will it be a problem? and if I have java installed and I disabled it during the installation, will my status as my machine has not java installed? thanks.

Will it be a problem?
No.
...if I have java installed and I disabled it during the installation, will my status as my machine has not java installed?
Java is still installed.

I can't watch some videos on websites anymore after I updated MAC OS X and a flashback malware removal tool 2 days ago. What should i do?

I cant watch some videos on websites where i could usually watch videos before. This happened after i updated to MAC OS X 10.7.4 and a flashback malware removal tool 2 days ago. I have very little knowledge about computers so your help is very much needed n appreciated!

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by "Find My Mac."
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

My mac has had refresh and install now my password will not work on the hardrive how do i change this?

my mac has had refresh and install now my password will not work on the hardrive how do i change this?

Boot from your install disk and when you reach the Install screen choose Change Password from the Utilities menu.
Also check this Apple article http://support.apple.com/kb/HT1631

My mac has v-ware Fusion installed on it.

My Mac has v-ware Fusion installed on it. This program was used to accommodate my business program from windows.
I no longer need the Fusion program on my computer. If i delete it will is also free up the space on my hard drive that was reserved for the windows operating system?

How-to uninstall: http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&d ocTypeID=DT_KB_1_1&externalId=1017838
The Windows Virtual Machine you have used can be uninstalled/deleted using this http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=display KC&externalId=1003420 (before uninstalling Fusion itself !).
Stefan

Does mac has adobe web premium installed when you buy it?

i would just like to know if a mac has adobe web premium installed on it when you buy a mac or do you have to buy adobe web premium?
Also what is better apple macbook pro or apple macbook air i would mainly be using it to unlcok and flash samsungs

I don't know what would be best for you. I prefer the Macbook Pro. Maybe you value the light weight of the Air more. I prefer the larger screen and more powerful processing of the 15" Macbook Pro.
http://www.apple.com/macbook-pro/specs/
http://www.apple.com/macbook-air/specs.html
Either will do the job for you.

My mac has become slow since installing mavericks iOS

Since installing the Mavericks OS my Mac has become slow and unresponsive, it freezes up all of the time and I always have to wait for the different software to load once I have clicked on the icon.
Before I installed Mavericks when I clicked on a program it opened straight away and I could use it immediatly, is any one else having this problem?
Thank you

Here's your report with some comments in red:
Hardware Information:
          MacBook (13-inch, Late 2009)
          MacBook - model: MacBook6,1
          1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM Mavericks will run with 2 GB of RAM, but it won't run well. I know the specs say 2, but 4 is a more realistic minimum for reasonable performance. You have page-outs (see the last line of the report), which means that tasks are being paged out to your virtual memory (i.e., your hard drive), because your RAM is full. The page outs might go down if you fix some of the possible problems below, and your performance might improve; if it doesn't, you might consider putting more RAM in your Mac.
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
          OS X 10.9 (13A603) - Uptime: 0 days 2:28:43
Disk Information:
          Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 249.2 GB (143.58 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. Built-in iSight
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)   This might be a problem. See below.
Problem System Launch Daemons:
Problem System Launch Agents:
The next categories are loaded at startup and are potential causes for poor performance, as they run all the time, in the background. The green ones are potential problems, the red ones are definite problems. See below for my suggestions.
Launch Daemons:
          [loaded] cn.com.zte.MessageCenter.plist
          [loaded] cn.com.zte.PPPMonitor.plist
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.rim.BBDaemon.plist
          [loaded] com.trusteer.rooks.rooksd.plist
Launch Agents:
          [loaded] cn.com.zte.usbswapper.plist
          [loaded] com.rim.BBAlbumArtCacher.plist
          [loaded] com.rim.BBLaunchAgent.plist
          [loaded] com.trusteer.rapport.rapportd.plist
User Launch Agents:
          [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
          [loaded] com.divx.agent.postinstall.plist
User Login Items:
          iTunesHelper
          Nokia Multimedia Transfer 2
          LexmarkNetworkServices
          3600-4600 Series Button Monitor
          BlackBerry Device Manager
3rd Party Preference Panes:
          DivX
          Flash Player
          Flip4Mac WMV
          Perian
          Trusteer Endpoint Protection
Internet Plug-ins::
          Flip4Mac WMV Plugin: Version: 2.4.4.2
          FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6
          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
          Flash Player: Version: 11.9.900.152 - SDK 10.6
          Default Browser: Version: 537 - SDK 10.9
          DivXBrowserPlugin: Version: 2.2
          OVSHelper: Version: 1.1
          OfficeLiveBrowserPlugin: Version: 12.3.6
          QuickTime Plugin: Version: 7.7.3
          Silverlight: Version: 5.1.10411.0 - SDK 10.6
          iPhotoPhotocast: Version: 7.0
Bad Fonts:
          None
Old applications: make sure these are up to date and compatible with Mavericks.
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
          Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
          SLLauncher:          Version: 1.0 - SDK 10.5
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
          Skip System Files: NO
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 232.09 GB Disk used: 98.36 GB
          Destinations:
                    Paul Jones's Time Capsule M [Network] (Last used)
                    Total size: 463.76 GB
                    Total number of backups: 47
                    Oldest backup: 2012-10-07 00:53:03 +0000
                    Last backup: 2013-12-08 15:20:17 +0000
                    Size of backup disk: Adequate
                              Backup size 463.76 GB > (Disk used 98.36 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               0%          BBLaunchAgent
               0%          Mac_SwapperDemon
               0%          rapportd
Top Processes by Memory:
          121 MB          Safari
          119 MB          com.apple.WebKit.WebContent
          115 MB          softwareupdated
          66 MB          WindowServer
          66 MB          Mail
Virtual Memory Statistics:
          33 MB          Free RAM
          716 MB          Active RAM
          688 MB          Inactive RAM
          282 MB          Wired RAM
          435 MB          Page-ins
          9 MB          Page-outs page outs are bad.
Suggestions:
First, make sure you have a good backup.
What to do about the items in green:
The items in green are third party software that may be a problem. They run all the time in the background, and thus may be making things slow. You can test this theory: try a safe boot (restart, hold down shift until you see the Apple logo). A safe boot does some diagnostic checking and then starts up without third party added-on software. If this eliminates the symptoms, then you know the problem is with a third-party item. Mac OS X: What is Safe Boot, Safe Mode?
I don't know if the green ones are a problem or not, but they are on the list of suspects, and you're going to need to do some research yourself.
The general philosophy is:
Figure out what the application is that is responsible for a particular green item.
If you can live without the application, it, uninstall it. You should uninstall the entire application that is responsible, not just the green bit. The best way is with an uninstaller from the developer of the application. If there's no uninstaller (one of the hallmarks of crapware), then an internet search may help (as in, "uninstall crapapp mac", where crapapp is the name of the software in question). After uninstalling the app, restart, see how your symptoms are, and run Etrecheck again. I am a fan of AppZapper for uninstalling apps, if there is no uninstaller from the developer. AppZapper - The uninstaller Apple forgot.
Sometimes, after you have run an uninstaller or manually uninstalled a suspect application, one of those green bits will still be on the Etrecheck report. If your Mac's symptoms have resolved, it's better to leave well enough alone and leave it there. If you must, you can try a modified Finder search to find the stubborn green bit and remove it. These system files do not show up in a default Finder or Spotlight Search.
If you can't live without this app, then at least make sure it is up to date and compatible with Mavericks.
What to do about the items in red
These are definite problems and should be fixed if they are Apple software. They should be fixed or uninstalled if they are third party developer software.
For red Apple items, I would try:
repairing your hd. Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery Then restart, reassess performance, and rerun Etrecheck.
If that doesn't work, I'd try Techtool, which can occasionally fix something that disk utility can't. Techtool Pro 7 Then restart, reassess performance, and rerun Etrecheck.
If that doesn't work, I'd reinstall Mavericks over your current installation. Restart, reassess, and Etrecheck.
If that doesn't work, you're looking at the nuclear option: backup your documents, erase your HD, and do a clean reinstall of Mavericks.
For red non-Apple software, I'd uninstall it and then recheck with Etrecheck. Then if you must reinstall it, make sure it's up to date and compatible with Mavericks.

HT1338 My mac has OS X 10.6.8, I want to update, but the programme says: Your mac is updated already, there are no updates for you machine. I would like to download x developer, but for that I need at least OS X 10.7.4. What do I do ?

My mac has OS X 10.6.8. I want to update, but the update programme says I have all the updates. I would like to download x developer, but need OS X 10.7.4. What do I do ?

You will need to update to Lion via App Store app.
Check if your Mac can be updated:
http://www.apple.com/osx/specs/

I have photoshop CS3 and just upgraded to Yosemite on my Mac. Asking me to install the legacy Java SE 6 runtime?? How do I do that??

Asking me to install the legacy Java SE 6 runtime?? How do I do that??

This is the java you need from apple
http://support.apple.com/kb/DL1572

My internet provider informed me my Mac has been infected with a Flashback virus. How do I remove it? I have Macbook OSX 10.5.8

My internet will be cut off in 48 hours unless I remove this virus. I got an e-mail saying I was infected with this flashback virus. I called Rogers to confirm that it wasn't a phishing e-mail and it is legitimate. The only thing they did was give me numbers to a paid technical support line, I'd prefer not to call and pay. I went online and found a tutorial for removing it using Terminal, which I tried and got the error messages which apparently means I'm not affected. Help! How do I remove this virus before my internet gets cut off?
I am operating a MAC OSX 10.5.8 software system on my macbook

Maybe
F-Secure's Flashback removal tool - http://www.f-secure.com/v-descs/trojan-downloader_osx_flashback_k.shtml - supposedly also works on OSX 10.5 and earlier.
Something you should consider is upgrading to Snow Leopard since then you (for at least a few more months) will still get security updates from Apple which would cover this issue.
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575 - note by K Shaffer - http://discussions.apple.com/message/12921514 : "Some early Intel-based Macs can't use Snow Leopard 10.6 installers; of those, the Core Duo (not 2 duo) were suspect and had issues." - and a qualifier by "a brody" http://discussions.apple.com/message/13028822 : "I think that refers to the ones without at least 1 GB of RAM."
Macs and Software that will run with Snow Leopard (Mac OS X 10.6.x) - https://discussions.apple.com/docs/DOC-2455
A Mac OS X 10.6 Snow Leopard Application Compatibility List - http://snowleopard.wikidot.com/

Anyone know malware removal tool for Mac OS X 10.5.8? My email was hacked.

My yahoo email was hacked and emails sent to everyone in my address book with creepy check important confidential Google document message. It happened to me a few weeks prior. I am looking for malware identification and removal tool for my G5 Tower / MAC OS X 10.5.8; but Apple's web site focuses only on current products. Anyone have suggestions?

Hello,
ClamXAV, free Virus scanner...
http://www.clamxav.com/
Free Sophos...
http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-ed ition/features.aspx
Little Snitch, stops/alerts outgoing stuff...
http://www.obdev.at/products/littlesnitch/index.html
http://www.reedcorner.net/mmg-catalog/

HT1338 my mac has a virus what do I need to down load to clean it up???

it has moved all my pictures and cd's and created a basic account with with really nothing on it, I had it looked at they said i had a virus and needed to down load something and the mac would the fix its problems but what should I down load????

The chances of this being any sort of malware is small. More likely you allowed somebody physical access to your computer or remote access over your network.
If you scan for malware, be sure to get back to us with the infection name, file name and file location.
If you tell us a bit more about your setup, we can probably give you advise on how to improve security. How do you connect to the Internet, using a WiFi router or attached directly to a cable or DSL modem? If the former, what type of security do you use?
Your profile says you have an iMac running an old version of Leopard, so I suspect you haven't updated it (use Your Stuff->Profile to change) and you are posting in the Mountain Lion forum, so I take it you have upgraded some things. Are we still talking about an iMac here?

HT1338 new mac virus

How can you tell if you have a virus? I am having trouble with my email and can not get any mail from work.
This has been going on for a couple of weeks. My phone is now having issues too!
I also have also had a lot of Adobe requests to update.

Helpful Links Regarding Flashback Trojan
Visit Thomas Reed's site for insight and help: Mac Malware Guide
A Google search can reveal a variety of alternatives on how the remove the trojan should your computer get infected. This can get you started. However, be careful about what you do as new variants of the malware circumvent the efforts of earlier tools.
Also see Apple's article About Flashback malware.
Apple has released Java updates for Snow Leopard and Lion users:
Java for OS X Lion 2012-003; available only for users of Lion with Java installed.
Java for Mac OS X 10.6 Update 8; available only for users of Snow Leopard.
Flashback malware removal tool; available only for users of Lion without Java installed.
Install whichever shows up in Software Update. It removes the malware (if present), updates Java (if present) and tightens up Java settings for the future. You may download from Apple's web site instead of using Software Update, but it's important to know which one to get, because the other two won't work for you.
For the truly paranoid see 10 Simple Tips for Boosting The Security Of Your Mac.
There is no evidence of any impact on iPhones or other iDevices.

Does the Flashback malware have an effect on OS X systems without java installed?

Does the Flashback malware have an effect on OS X systems without java installed? Just asking since i do not have java installed...

It's not likely, but better safe than sorry. See
Helpful Links Regarding Flashback Trojan
Visit Thomas Reed's site for insight and help: Mac Malware Guide
A Google search can reveal a variety of alternatives on how the remove the trojan should your computer get infected. This can get you started. However, be careful about what you do as new variants of the malware circumvent the efforts of earlier tools.
Also see Apple's article About Flashback malware.
Apple has released Java updates for Snow Leopard and Lion users:
Java for OS X Lion 2012-003; available only for users of Lion with Java installed.
Java for Mac OS X 10.6 Update 8; available only for users of Snow Leopard.
Flashback malware removal tool; available only for users of Lion without Java installed.
Install whichever shows up in Software Update. It removes the malware (if present), updates Java (if present) and tightens up Java settings for the future. You may download from Apple's web site instead of using Software Update, but it's important to know which one to get, because the other two won't work for you.
For the truly paranoid see 10 Simple Tips for Boosting The Security Of Your Mac.

HT5244 How does Flashback Malware get into a Mac?

How does Flashback Malware get into a Mac?

The ‘Flashback Trojan’:
A version of an existing Trojan Horse posing as a legitimate Flash Player installer (named “Flashback.A” by a security firm) is designed to disable updates to the default Mac OS X anti-malware protection system, potentially leaving the system open to the manual installation of other malware without any system warnings. The most recent versions bypass any user action and automatically installs itself after an affected website is visited.
http://www.appleinsider.com/articles/11/10/19/fake_adobe_flash_malware_seeks_to_ disable_mac_os_x_anti_malware_protection.html
(Adobe is aware of malware posing as its Flash Player and warns users to ignore any updates that didn't originate on its own servers. "Do not download Flash Player from a site other than adobe.com," said David Lenoe, Adobe's product security program manager, in an entry on Adobe Product Security Incident Response Team's PSIRT blog. "This goes for any piece of software (Reader, Windows Media Player, QuickTime, etc). If you get a notice to update, it's not a bad idea to go directly to the site of the software vendor and download the update directly from the source. If the download is from an unfamiliar URL or an IP address, you should be suspicious.")
Flashback Trojan - Prevention of infection:
In order to prevent a potential infection with “Flashback” Trojans, Mac users should always obtain their copy of Adobe Flash Player directly from Adobe’s official website and to disable the "Open 'safe' files after downloading" option in Safari Preferences/General to avoid automatically running files downloaded from the Internet. Also, do not turn on Java in Safari Preferences/Security. Few websites use Java. Javascript is something entirely different and should be left active.
The Flashback Trojan does not affect PPC (non-Intel) Macs, nor has it been noted to affect users running Tiger OS 10.4.11 or Leopard OS 10.5.8.
Last, but by no means least, using Open DNS is the simplest way of preventing infection in the first place. Open DNS also protects against phishing attacks, re-directs, speeds up your internet connection, and works for all users of OS X from Tiger upwards:
http://blog.opendns.com/2012/04/09/worried-about-mac-malware-just-set-up-opendns /
How to get it:
https://store.opendns.com/get/home-free
Flashback Trojan - Detection and Removal
Users with Intel Macs running Snow Leopard OS 10.6 or Lion OS 10.7 should ensure that they have downloaded all the recent Java updates from Apple, which are designed to prevent infection and also remove any infection already present.
New Macs running Lion do not have either Flash Player nor Java installed. If you running Lion and have not already downloaded and installed Java, you should download the ‘Flashback malware removal tool’ from Apple: http://support.apple.com/kb/HT5246 (356KB) which includes the same code as the Java update that plugged a security hole which allowed the malware to automatically install itself without admin authorization.
You can also use this to check whether you have been infected (for Intel Macs only) and remove it if required:
http://www.macupdate.com/app/mac/42571/anti-flashback-trojan
Flashback Trojan - Detection, and how to remove (with caution) if you are running other browsers than Safari:
http://www.f-secure.com/v-descs/trojan-downloader_osx_flashback_i.shtml

HT1338 My Mac has asked me to install Flashback malware removal tool!?? Should I?

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