HT1338 My Mac isn't registering the Mac OS X 10.6 update.... any ideas? I'm trying to buy and download Lion but I can't without the upgrade.
Do I have to buy snow leopard first?
Yes - unfortunately, 10.6 is not an update - you will need to buy it either at the Apple store online or other online resellers - Snow Leopard (10.6) retail disk is $29.
Similar Messages
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downloaded new software and still can't open files
Hi [email protected] ,
In order to read the PDF file, you need to download and install Adobe Reader. Please download it from the link below:
http://get.adobe.com/reader/enterprise/ -
Hello I have problome with YouTube on my apple tv. When I add playlist on my Mac I can see the movies and play them but I can't see the movies on my appletv only the name of the playlist and I am can't watch the movies. Anyone know the problome? Please..
Geesh - all this information and no one has any clue to this? Not even someone from Apple?
Can someone at least point me in the right direction? -
My icloud account is not verifying it says check my mail witch I have done and I get a message say your iPhone for has been used to set up and Icloud account but still can not use the icloud can anybody help me.
Be sure you are checking the email account that you used to set up the Apple ID you used to create the iCloud account. Also, be sure to check your spam/junk folder as well as your inbox. The email you should receive looks like the image below. When you get it, click the Verify Now link.
If it still isn't there, try going to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right look for a link to resend the verification email. -
My mum set up an iCloud account for my iPhone 4 but forgot the password. This caused me to create a new account, and it can be used for the App Store and iTunes and all that, but I can't change the initial iCloud account (the one my mum made). My device keeps prompting me for the password every few minutes after updating to iOS 8, and I've tried every option possible to retrieve the password, but I don't even know the answers to the security questions and I can't find the password reset email anywhere and I don't know the back up emails my mum used. I literally cannot find any legitimate way to sign out of the initial iCloud account without entering a password (which neither I nor my parents know). Is there a way for me to retreive the password or change to my new account without the password?
See:Creating an iCloud account: Frequently Asked Questions and How do I mange iCloud account about 3/4s of the way down.
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I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
2015-02-24_1129 - DavidIpromote's libraryTry resetting Photoshop Preferences. Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes. Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.
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I bought walking dead the game multi pack but I wasn't able to play with it. I tried to remove and reinstall it but things get worst because the paid app was lost and what's left was the free version. Any suggestion how to recover it?
How to Get a Refund from the App Store
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i have tried to upgrade to the latest version of i tunes. I have been unable to do so as when it gets 2 thirds of the way through the installation a message appears saying that i have lost the installation source for apple software update any ideas of how to get this back and install itunes again?
A second generation iPod touch can't be updated past 4.2.1.
(86969) -
My buttons and screen work, but I can't activate the screen to see what I'm doing. This is after water damage. Any idea what is wrong? I'm not sure what to fix..
I know the screen works because when it first turned on I saw the apple logo and then the screen. If I hold the home and power button, I see the apple logo when it resets. Then it goes blank again.
I can hear when I get a call and pick up, and I can stop the sound and/or decline the call with the power button and side buttons. It also still vibrates. I'm confused - if the screen works, the buttons work, it vibrates, makes sound, and the touchscreen feature also works... what is wrong for me to fix? Why can't I see anything?!
I appreciate any help anybody has to offer!!!I apologize for the confusion. This was literally the only option on Apple's "Contact Us" section that I was able to access. I assumed that Apple's clear intent to have me go here instead of speaking with someone in live time, and the fact this is on the Apple website, meant I could get some advice... Both over the phone and online they require information I need to see my screen to provide so those are not options. I tried to bypass this when calling through Skype. Some lady who didn't know what was going on, who I waited a good while to speak with, put me on hold; I gave up after 30minutes of waiting to speak to somebody again.
I've stumbled upon a few tricks to help me get through this problem, but I'm at a loss. I need this phone to work until late December. I need more tricks. So yes, it's worth understanding. Knowing what is going on will let me Google it and work with it, if nobody here is willing to help...
And yes, it IS a glitchy phone. It has been a glitchy phone for a long time. Long before this. But completely unrelated issues. I was assuming this wasn't just a glitch but something maybe somebody could help me understand. -
I have a MacBook Pro "Core i7" 2.7 13" Early 2011 and osx mountain lion, but i can't make the Airplay Mirroring option appear in the menu bar. Help please!!!
Go to system preferences below screen>display and click show mirroring menu
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When away from my home, I need to utilize iPhone Hotspot (AT&T). I can access RoadRunner Webmail and download to my iPhone with or without the hotspot. But, if I wish to use the Iphone Hotspot to download email via the Apple mail program on my laptop, I get an error message indicating: "The sender address [username redacted]@twcny.rr.com was rejected by the server smtp-server.twcny.rr.com" but I am able to access internet sites. Anyone run into this issue? Any fixes? Thankx
See if anything here helps.
Can't connect to the iTunes Store - Support - Apple
Best Fixes for 'Cannot Connect to iTunes Store' Errors | iPad Insight -
I have an i-pad and have just got an i-phone but want 2 use a different I cloud? I've set up new email account and apple ID, but I can't change the I-cloud settings, can u help PLS??
The procedure is Settings>Messages>Send & Receive at>You can be reached by iMessages at>Add another email address. The email address has to be a valid working email address, obviously. Apple should verify the email address and you have to go to the inbox of that email account, read the verification email from Apple and follow the inductions in the email in order to complete the verification. Then you go back to the settings, uncheck your email address and check the new email address to be used as the contact email address.
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I downloaded the free trial of Lightroom 5 and love it but I can't export the images to a folder. Is this because it is a free trial?
Yes, but I don't know enough about iPhoto to understand the consequences of "imported them into iPhoto first". In any event, I do understand the needs of Lightroom, and if the photos have been moved or renamed or deleted (or if the folders that contain them have been moved or renamed or deleted) outside of Lightroom, then this will cause the Lightroom symptoms you describe. You need to reconnect the photos in Lightroom using the instructions I linked to. Either that or move the photos and folders back to where they used to be after you imported them into Lightroom. Nothing else will work.
In the future, please understand that your photos are never stored in Lightroom; they are stored on your hard disk somewhere and the very simple principle that you need to follow is that Lightroom needs to be informed of where the photos are at all times, using the methods in that link; or better yet by never moving or renaming or deleting the photos (and the folders that contain them) outside of Lightroom.
As an additional recommendation, the idea of using both iPhoto and Lightroom on the same photos is one that could cause problems, especially for beginners. If you are going to use one of these software, then don't use the other one. -
Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored. But nothing changed! I still have the same picture of a plug with arrow to iTunes.
It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.
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I recently downloaded illustrator but I can not open the app
how do i open the illustrator after i downloaded it. There is no icon on my desktop and it won't come up when i search it in my files
Hi David,
Did you download it from a browser or from the Creative cloud desktop app?
If it's a Mac the look in Go>> Applications & if it's Windows then look in C:\Program Files\Adobe or C:\Program Files (x86)\Adobe.
If it is not there that means it wasn't downloaded/installed properly and needs to be installed via Adobe Creative cloud desktop app.
-Ankit
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