HT1338 my software update does not work using OS X 10.6.8: update icon just stays static and times out, although web is online

My software update does not work: the icon jams and then times out, although web is online. How to resolve??

Snow Leopard DVD:
You can get it only by phone now from Apple.
In the US, call 1-800-MY-APPLE and ask for a sales assistant. Last quoted price was $19.99 for the single-user and $29.99 for the family licence.
For other countries, check here; http://support.apple.com/kb/HE57
Don't forget to ask for Sales; the tech support guys can't help.
When you've installed SL it will be 10.6.3. You need to update that to 10.6.8 with the combo installer from http://support.apple.com/kb/DL1399 - that gives you access to the Mac App store.
Lion is only available by phone also - same number and they'll give you a download code to use in the Mac App Store.
If you're going to Mountain Lion you don't need to install Lion first - you can do it straight from Snow Leopard 10.6.8.
Specifications;
Snow Leopard 10.6.x:
Lion 10.7.x;
Mountain Lion 10.8.x:
As for Lion, but also must be one of these groups;
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminium, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
<sorry to repeat, guys, but following links isn't always a given with OPs>

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