HT1338 Number, Keynote and Pages app updates fail. Says try from Purchases. Same result - fails to download, Why??

Got update notice for Pages, Numbers and Keynote on my macbook. When I try to install updates ... "failed" message appears.
Have tried several times.
Why?

I have just purchased Keynote 6.2 from the app store and the download keeps failing. I have an iMac running Mav's 10.9.2 Any advice with what could be down to get to my purchase would be great. Thanks very much.

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TS3991 My Keynote and Pages apps on my iPad are not backing up onto iCloud. Checked all my settings and everything is on but the last update shows September 12 and I have made lots of changes to docs since that time. HELP!!!!

Keynote and Pages apps on my iPad 3 have stopped syncing with iCloud. My last sync was September 12 but I have made lots of changes to docs since that time. I have checked and rechecked my settings on both Keynote, Pages and iCloud. I'm using iOS 6.1.4 on my iPad.

Levi G B ... Also found another thread by Davidfromsurfside on 10/14/11 0703A with the same problem. I responded on his thread "I have the same problem. IOS5 on iPad1, iPad2 and iPhone4S all with iCloud on. Lion 10.7.2 installed on my MacBookPro and iCloud set up/on. Any new iCal entry on either iPad or on the iPhone ends up via iCloud on both iPads and iPhone. BUT NOT ON THE MacBookPro. And iCal entry on the MacBookPro does NOT GET SENT to iCloud.com or to either iPad or the iPhone. This is a huge problem for me because I do all my office scheduling on the iPad or iPhone but rely on the MakeBookPro to print out daily client lists. I REALLY need to get this fixed...it is causing major business issues. " No one so far has had a fix.... :(

Keynote is ready for update but says I must purchase it again, even though I bought the computer with it already installed?

I bought my MacBook Pro with Keynote, Pages, and Numbers all pre-installed. Now, it is saying I must pay $20 again to update it?!

Im not completely upto date with the purchase spec with latest Macpro; Im trying to find out if this is a trial or purchased software. What documentation was given to you to prove this is purchased software?
How old is the machine?
Who did you buy it from - Apple retail store, independant store, used from a private sourse?
Did you ask for these applications to be installed, and who installed them.
without showing your licence key, what text is displayed on the information window;
Keynote > about Keynote
example:
Keynote version 5.0.2
retail licence
abcd-abcd-

I change my apple id, so I deleted apps and downloaded again so I could update them but keynote and pages are expensive and I don't want to pay again for I pad and 2 laptops. Any suggestions?

I change my apple ID and password. By doing that I was not able to update apps so I delete then and download them again. But keynote and pages are expensive.
Is there any suggestions to send those apps to the new apple iD in iPad and 2 MacBooks ?

Afraid not Hugo... The apps purchased from one Apple ID account cannnot be transferred to another and accounts cannot be merged.
Frequently asked questions about Apple ID

Keynote and pages stopped working after update

i had older versions of keynote and pages. they were fine but obviously outdated. i downloaded the updates (2.0.1 for pages and 3.0.1 for keynote). now both programs don't work.
upon clicking either icon in finder window, the dock icon appears, bounces a little, then poof disappears as if I never opened it. no menu bar appears on top also. really just the icon for a few seconds.
what's wrong here??

i had older versions of keynote and pages. they were
fine but obviously outdated. i downloaded the
updates (2.0.1 for pages and 3.0.1 for keynote). now
both programs don't work.
upon clicking either icon in finder window, the dock
icon appears, bounces a little, then poof
disappears as if I never opened it. no menu bar
appears on top also. really just the icon for a few
seconds.
what's wrong here??
When you say older versions, do you mean Pages 1.0.x and Keynote 2.x? If you do, the updates do not work for those versions, you have to buy iWork 06. Cheers!

TS3991 iWork doesn't seem to recognize that I already have the pages, keynote, and numbers apps so I can't use iCloud to sync my documents. How to get my apps recognized?

iWork doesn't seem to recognize that I already have the pages, keynote, and numbers apps so I can't use iCloud to sync my documents. How to get my apps recognized?

Do you have both the OS X and iOS versions of each of them?

I bought "Pages" "Keynote" and "Numbers" Apps for my iPad and iPhone

I bought "Pages" "Keynote" and "Numbers" Apps for my iPad and iPhone and now I have a new iMac but the Apps didn't install? I thought when you bought an App that is on one device it would be available on all other devices? The App store is now wanting me to pay for the Apps again? Is this right? Do I have to buy another version of these Apps for the iMac?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
That is determined by what type of disk that it is. It may be a disk that only allows you to install Windows on your Dell computer and would not allow Windows to be installed on a Boot Camp partitition or as a virtual machine in an app such as VirtualBox on your Mac. If that is the case, you would need to purchase a retail Windows install disk.

Cannot open previous files with numbers and pages since updating apps

I updated the numbers and pages apps and am now unable to open any of my files it only shows as if they have no files attached. Any suggestions are appreciated thanks

Problem solve!
I just re-install the flashplayer plugin using the firefox popup ( the button on top )
and it works!

When is Pages, Keynote and Numbers app going to be free to download?

Just wondering when are the Pages, Keynote and Numbers App going to be free to download on the OS X Mavericks?

day before yesterday, suddenly i got an upgrade reminder for 'pages' from the apple in my appstore account. when I clicked upgrade, it downloaded the full 'pages'.
I am wondering if apple charge me money for that. well, recently i installed new os x mavericks !
thanks,

I cannot open Keynote and Pages in iPhone/iPad iOS 7

After updating to iOS 7 and iWork for iOS, I'm no loger able to use iWork for iOS when iCloud is turned on.
I've two apple accounts, one for Mexico store and another one for US store. A couple of yeard ago I purchased Numbers for iphone/ipad using MX account, and Keynote and Pages for iphone/ipad using my US account.
Before updating to iOS 7, I was able to use iCloud for keynote, numbers and pages without any problem. All my documents were backed up on the MX account in iCloud. My iphone/ipad was logged into iCloud using my MX account all the time.
After updating to iOS 7, I keep using my MX account for iCloud, but I'm no longer to open Keynote and Pages (which were purchased with my US account) when iCloud is activated for them.
What's going wrong with apple?! I think iOS 7 is very buggy and it is the worst OS they have ever make available for users!!! Can't believe the amount of errors I keep finding in most of Apple apps!!!
Please advice! Regards,

This is the discussion for Keynote for Mac.
Post this in the iOS discussion here: Keynote for iOS

Low-quality copy (to the clipboard) in Keynote and Pages

Hello,
I am running Keynote 6.5 under OS 10.10 on MacBook Air. Just after updating to Yosemite I have noticed that if I copy (command-c) something from Keynote (say, some text, or a graphic) and try to paste it outside (in Preview, or in Word) I get a low-quality image (bitmap rather than vector). It was not like this before. Also, I have verified that this problem is limited to Keynote and Pages; i.e., copying something out of (e.g.) Powerpoint works perfectly (vector image).
Anyone can help?

I can confirm this is also a problem with Numbers. Anything copied out of the iWork apps appear to lose the ability to be pasted as a .PDF, even in applications that can accept the higher quality .PDF format. (In looking into it, there's additional weirdness I'm seeing related to iWork and the clipboard, but that's for elsewhere).
At this time, the only possible thing you can do to get high quality output from Keynote is to Export as a PDF, then open that and crop it.
Just to help a bit more, when you check Preview for how to crop a PDF, the help is incorrect. The command you're looking for is not
Choose View > Show Edit Toolbar,
it's
Choose View > Show Markup Toolbar
However, I haven't tried to see if you can get PDF's without backgrounds... checking now
I've also confirmed that Keynote '09 can still produce .PDF's from copied content. And, I am using a MacBook Pro.

I hate macbook air. in keynote and pages -inversion colours. cannot change it.

in keynote and pages the project is viewed in inversion colours. cannot change it to show in origin. so, cannot create effective ppt or pages.
I use it on Macbook air. trial version. (i cannot buy it as i am a foreigner and work in China. no visa card and cannot open it as in china for foreigners they do not open).
i am really tired. already 3 days trying to create a normal ppt but its preview is shown in inversion colors. i tried to push every bottom and every option in the menu - no option to change preview on origin color style. as a result - no ppt and no pages. i start to hate macbook as i still keep dependent on my laptop with microsoft windows.
i took a trial version of iwork as i need to use excel, pages and ppt along for my work. realy hate macbook as it makes me limited.

I downloaded an instalation file of a trial version. found it in google. it looks like very official and has references on appstore along. I did not update Iwork as it didn't require any updates.
PS. yes, cannot use pages and keynote on my macbook air.
PeterBreis0807 wrote:
You are using OSX 10.8.2, current version is OSX 10.8.3.
How did you install iWork?
Did you update iWork after you installed it? It is now at version 4.3 and it sounds like you have an older version, not updated for the Retina display.
Peter
PS You say you can't use this?
http://www.apple.com.cn/osx/apps/app-store.html

Slow keynote and pages

Why does it take 2 seconds to move an object in Keynote and Pages?

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.
Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.
When you restart, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from a backup.
Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.
After that, run Software Update.
If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.
I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.
Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.
Never install any third-party software unless you know how to uninstall it.

I can't get update iWork because I updated keynote first so it says I have a newer version of keynote and quits the update for the rest

I got a new mac with lion on it and I transfered all my stuff from the old mac to the new one. When I went to use iwork the programs did not work anylonger (I do own the disc and tried reinstalling but no good). I found the update for Keynote on the apple site and that solved the problem for keynote. Then I saw the update for the whole iwork program and tried to do that as well but it won't let me run it because it says I have a newer version of Keynote already installed. How do I get the update to work or how do I get the same type of update for numbers and pages individually? Thanks!

Try the following user tip with that one:
Empty/corrupt iTunes library after upgrade/crash

Keynote and pages are installed in OS lion?

Hi
I'm using macbook pro, and I will buy new macbook air.
I didn't install OS lion in my mac. I wanna know whether keynote and pages are installed basically in OS lion.
If I buy Keynote and pages using my apple ID, can I install the apps both in my macbookpro and air by one purchase?
Can I upgrade Keynote and pages though I bought in online appstore?
What is difference buying i work CD beteween buying app. I'm curious because to buy in appstore is much cheaper
Hope you reply me.
Thanks

seongjin wrote:
Hi
I'm using macbook pro, and I will buy new macbook air.
I didn't install OS lion in my mac. I wanna know whether keynote and pages are installed basically in OS lion.
No, Pages and Keynote do not come installed on a new Mac. You have to purchase them separately.
If I buy Keynote and pages using my apple ID, can I install the apps both in my macbookpro and air by one purchase?
Yes, anything you buy in the app store can be installed on your other Macs so long as you use the same Apple ID.
Can I upgrade Keynote and pages though I bought in online appstore?
Not exactly sure what you mean. If you mean can you install it from the app store even thought you already bought it, then yes you can.
What is difference buying i work CD beteween buying app. I'm curious because to buy in appstore is much cheaper
The iWorks looks cheaper in the App store because you can buy each of the apps separately.

HT1338 Number, Keynote and Pages app updates fail. Says try from Purchases. Same result - fails to download, Why??

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