HT1338 ok so i know that my computer needs to be updated but I do the software update and it say there are no current updates I have not updated my computer in a long time

ok so I have not updated my computer in a long time and I go to the apple icon in the upper left hand corner of my computer and click on it and then click on softwear updates and it runs and says there are no updates.

You have to buy the next OS X version. Free updates are only available for the version you have. Since you're posting here, assume you want to upgrade to at least OS X 10.6? Or further?
Call the Apple online store, which in the US is at 800-MY-APPLE, or you can also order online from them too. OS X 10.6 is only available on DVD, not download. Get it, install, do Software Updates until no more are available. Done. You probably already have at least 1GB of memory, and some spare disk space to install it. Of course, backup first.
If you want to upgrade to OS X 10.8, see these requirements to see if your system is able to. Note the minimum memory is 2GB, however, 4GB is recommended. Assuming your system can run Mountain Lion, you can upgrade directly from OS X 10.6 to OS X 10.8. You don't need to upgrade to OS X 10.7 as an interim step. OS X 10.8 is downloadable from the App store.
If you want to upgrade to OS X 10.7, after you upgrade to OS X 10.6, call the online Apple store again to purchase a download code, then download from the App store.

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HT1338 for itunes 10.7 it is saying that my mac need version OS X needs to be version 10.8.6 - how do i get this? There are no current software updtes and i cant use iTunes for my new iphone 5

For itunes 10.7 it is saying that my mac need version OS X needs to be version 10.8.6 - how do i get this? There are no current software updates and i cant use iTunes for my new iphone 5

I think you meant 10.6.8, not 10.8.6
It requires an upgrade, instead of a free update.
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least, more if you can afford it)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It's been pulled from the online store & Apple Stores, so you have to call Apple to buy it, last I heard.
Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
Other countries...
http://support.apple.com/kb/HE57

HT1338 I have a macbook and I keep pressing software update and my computer version 10.5.8 and it says there are no updates anything I can do?

I have a macbook and I keep pressing software update and my computer version 10.5.8 and it says there are no updates anything I can do?

10.5.8 is the last release for OS X 10.5.
If you want to upgrade your operating system, you have to buy it, and it's not available via download. The next upgrade for you would be to OS X Snow Leopard 10.6. In the US, call the Apple online store at 800-MY-APPLE and order 10.6 from the legacy products list. They will send you a DVD, which you can install, then use Software Update to get to the last release of 10.6.8.
If you want to upgrade further, and your sytsem will support it, you can call the Apple online store again to buy Lion or you can connect to the App Store to buy and download Mountain Lion. If your system will support Lion or ML, you probably should have 4GB of memory for reasonable performance.

I imported about 300 RAW images yesterday and worked with them for about an hour. iPhoto locked up on me and I rebooted. After I did the event icon is now gray and it says there are no photos. I know the photos are there. Any idea how I can recover them?

I imported about 300 RAW images yesterday and worked with them for about an hour. iPhoto locked up on me and I rebooted. After I did the event icon for that event is now gray and it says there are no photos. I know the photos are there. Any idea how I can recover them?

a best practice to is to never have any computer program (including iPhoto) delete the photos from the card but to import the photos and keep them and then after at least one successful backup cycle has completed and then reformat the card -- I use three very large (32 GB) cards in rotation so I do not reformat for typically a year or more giving me one more long term backup of my photos
Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN

I updated my ipod on my computer to the ios 5 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help! :(

I updated my ipod on my computer to the ios 5.1.1 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help!

Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup.

I am connected to the computer with my phone and it says there are 0 photos to import, however I have over 200 on my phone to import. I am trying to figure out why they aren't showing up.

I am connected to the computer with my phone and it says there are 0 photos to import, however I have over 200 on my phone to import. I am trying to figure out how to get itunes to recognize the photos on my phone. This has never happened before.

Have you tried to reset the iPhone and tried again to import?
To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

I accidentally deleted Candy Crush off my phone, and when I went to reinstall it, it reinstalled but has now disappeared from my screen. I went to the app store and it says there that it is still installed. How do I get it back?

I accidentally deleted Candy Crush off my phone, and when I went to reinstall it, it reinstalled but has now disappeared from my screen. I went to the app store and it says there that it is still installed. How do I get it back?

You may have accidentally put it in a folder instead of deleting it. Check all your folders to see if it is in one.

Hi, I'm moving my site from MobileMe to Filezilla and there is apparently a coding error on iWeb that means when I try to get onto my site there's no access online and it says there are too many redirects. Anyone have any idea what this might be?

Hi, I'm moving my site from MobileMe to Filezilla and there is apparently a coding error on iWeb that means when I try to get onto my site there's no access online and it says there are too many redirects. Anyone have any idea what this might be?

Well, firstly Filezilla is not a hosting company but an ftp client that helps you upload your site to your new server. You need to purchase a new hosting account first though.
If you have iWeb 09 then you can publish directly to your new host and you select the publish to ftp option and not MobileMe - MobileMe won't be here after tomorrow.
You can also publish to a local folder if want to and use Filezilla to upload your site to your server.
You don't need re-directs as MobileMe won't be here so you need to cancel and delete your domain name from your MobileMe account and then cancel any domain name forwarding that you have at your domain name registrar - that is what the redirects are about.
Firstly ensure that you have your new hostings account - Filezilla is not a host, rather an ftp client that you use to upload your site.

After an unsuccessful itunes update i now get an "msvcr80.dll file is missing on my computer message. I tried reinstalling it for the microsoft site and it says it was successful but i still get the error message when i reboot. Any suggestions? Thanks

After an unsuccessful Itunes update I started getting a "msvcr80.dll file is missing from your computer" message. I downloaded and installed the Microsoft Visual C++ file and it said the reinstallation was successful but I still get the same error message and Itunes won"t install or run. Any suggestions? Thanks

Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
Delgadoh

IPod and iTunes say there are two apps that need to be updated but when I click into it it says all apps are up to date. Has anyone else had this issue??? And is there anything I can do to fix it??

iPod says two updates but says all apps are up to date

Hey Eric,
Thanks for taking the time. Unfortunately no that does not solve it. Same as swipe it will get me there and it will show separate programs spaced out. The issue I am having is that all my open word files are bunched up in a pile on top of each other. I can see the edges of each one but I want them to be separated from each other enough that I can visually identify what file is what.
Again, thanks for trying, it is appreciated.

Anyone know how to repair a corrupted .DMG file? I recovered the file using Disk Drill. There are actually 4-6 files I have encrypted into a DMG - now they are back on my desktop (deleted them months ago) and the size is correct (between 500-900 MB each)

I deleted several .mov files a while back that were encrypted into a .dmg file. Using Disk Drill, I was able to recover 5 of these files, roughly 500-900 MB each and successfully moved them to my desktop. When I try to open the .dmg file, the dreaded error message "no mountable file systems" shows up. I have tried various fixes based on searches and none have worked. Are these files just corrupted and unreadable, or is there a way to fix?

Thanks for the obvious question. I mean it. The very same thought came to me this morning and, sure enough, I had booted into another drive--my old one that, of course, had the old desktop, etc.
It didn't dawn on me that this was the case since I hadn't set it as a boot drive but I guess in the course of all the restarts I did, it got switched.
I'm back to normal again.

My iPod touch wont update, I've made the diagnostic prove and it says that iTunes isn't in a secure web. what can I do?

when the update finally ends, then appears a square saying that the update have a mistake please check it.
I've unlocked the Firewall, and did everything I can but it still not updating, what can a do? PLEASE

Never mind, got it to work. I stumbled around on Google for a while and somehow ended up reading things from the 'jailbroken' community. They had easy instructions to get out of Recovery mode. Thanks anyway though!
P.S. For anyone who experiences this, here is the fix: Hold Power and Home in unison for 6 seconds, then power on as normal.

My ipod shuffle needs to be formatted, and my computer doesn't recognize device, i checked into the driver details and it says that no drivers are downloaded is there a fix for this?

i really need help with this please

Where do you see these "driver details"? Is this via Device Manager?
Did this iPod previously work with this PC before or is the first time you are trying to connect it?
B-rock

I'm thinking of backing up my ipod and then reseting it, but theres a really interesting game I have been plaing in it for a long time, If I backup my device then reset it then send the backup back to my iPod, will I still have the game data?

I'm really afraid of tring to do this since i spent $20 dollars on game updates. So if I backup my ipod then reset it then send the backup back, will I still have the appdata? (By refering to this I don't mean the app itself, but the stuff inside the app) Thank you and I hope I get a quick answer.

If you restore from backup your app date will also be restored to the time you made the backup. If you restore from iTunes backup the apps have to be in the iTunes library since synced media like apps and music are not included in the backup. If the apps are not in the iTunes library there is not place for the app data to go when you restore from backup.

I am trying to do a full Time Machine Backup to a new external disk. The backup starts, and it says "Time remaining about 4 days." That seems like a very long time, but the real problem is that the computer "logs off" after a few hours, and the b.u. stops

I am trying to do a full Time Machine Backup to a new external disk. The backup starts, and it says "Time remaining about 4 days." That seems like a very long time, but the real problem is that the computer "logs off" after a few hours, and the backup stops. The system preferences are set to "Never" for Computer sleep and Display sleep. The computer does not ordinarily log off automatically, but it has done this twice since I started the Time Machine backup.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If all you see are messages that contain the word "Starting," you didn't clear the search box.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting.

HT1338 ok so i know that my computer needs to be updated but I do the software update and it say there are no current updates I have not updated my computer in a long time

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