HT1338 Printing graphics

Since updates installed on August 4, I am unable to print on my Epson Stylus PX730WD from files generated in Quark 10.2. When I try, any graphics come out corrupted or Quark crashes. I am able to print text only files and I am able to print from PDFs of the files but not from the originals.
Quark are working on this but so far have found no solutions. I note that my 'About my Epson Stylus PX730WD' window shows the printer as 'Printer Proxy' version 9.4'. Do I, therefore, have a problem with my printer software, rather than a problem with Quark?

Dear Matthias,
Thank you for your continued interest. I am pleased to report that I believe the problem of printing graphics from Quark original files is now resolved.
The trouble was with fonts. I was working with Extensis Suitcases Version 4 which apparently does not support Quark 10.2. When I upgraded to Suitcases Version 5 yesterday, all seemed to be in order.
I hope that this information will be useful to you and to other customers who may have had similar experiences. Once again, my thanks for your time.
Kind regards,
Diana

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* PrintUtilities.java
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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HT1338 Printing graphics

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