HT1338 Since updating Safari, I have not been able to open Add Content for My Msn homepage., and I can if I use Firefox. I'd rather keep Safari.

Since updating Safari, I have been unable to open Add Content on My Msn homepage, but I can when using Firefox. I would prefer to use Safari

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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I use mozilla, and never usually have problems. But, the last few days I have not been able to open the articles/topics on my homepage. I can on microsoft or google...and I do not want to switch. Is there anything I can do to fix this??

I want to be able to get into the articles on my homepage. I can't do that right now. My homepage loads, but I am not able to read beyond the headlines of the articles.

yes it could well do if your bank thinks there is something going on that is not from you they will block it. I have had this problem before, I would of thought they would of phoned me but they don't do that.
If I was you I would go to my bank make sure they are not doing anything like that. If they say it's all fine then i would phone up apple them self or go into my local apple store, as they should be able to look at what there servers are saying why it's not working.

I have not been able to open and PDF since last update

I have not been able to open any PDF since last update. It starts to open goes to blank text area. I am unable to use any ofthe buttons eg. help or fileopen... it then closes automaticly. I have uninstalled and reinstalled with the same issues. I have also installed just XL not 11.0.03 version to try something different.P
Please help

If you are in Windows (which we don't know), you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

Since installing Maverick, I have not been able to load Bridge. Photoshop seems to be fine.

Since installing Maverick, I have not been able to load Bridge. Photoshop seems to be fine.

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
The 2.5k of songs it did synch are working on the Iphone as is every song in the library on Itunes. I did completely delete the new album I bought and redownloaded it from the store then tried to synch just that album and it worked fine.
Just about time to dump apple I think!

I have not been able to open any email messages since I installed Mavericks. Please help.

I have not been able to open any email messages since I installed Mavericks. Please. What do I do now?

Gee whiz, buddy. Thanks a lot. I just lost ALL of my messages!!!!!!!!!
Now what?!!! My anger at your "advice" is beyond what can be expressed without destroying my keyboard.
May you live your own advice.

I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?

I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?

See this one
https://discussions.apple.com/thread/3742260?start=0&tstart=0

HT1338 For the past 2 weeks I have not been able to open any small video on the yahoo page or face book. I get Blocked Plug In. I have installed Adobe and that still does not work. Help.

For the past 2 weeks I have not been able to open any small video on facebook or on the yahoo page . I have installed Adobe and it still dies not work. Help.

Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
See "Firefox hangs when you quit it":
*https://support.mozilla.org/kb/Firefox+hangs

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.
Please let me know how to open and use PS.
Homer Guy

Hi Homerguy,
If you are using Mac, please open the finder window click on go and choose applications and try to launch Photoshop from there.
If windows, please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014 and double click on the Photoshop.exe file.
Thanks

I recently purchased a MacBook Pro and I have several WordPerfect files which I have not been able to open is there a way to do this?

I have recently purchased my first Mac (MacBook Pro) and I have several Word Perfect (.wpd) documents. I have not been able to open these documents and I am wondering if there is a way to do this. I have both iWorks and Office for a Mac

If you have iWorks, Pages should open them. For a free solution, try Open Office.
http://www.openoffice.org/product/
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G + 240G OCZ Vertex 3 SSD Boot HD 

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

The message may be refering to Adobe plug-ins. To use Apple Preview to view PDF, right click on any PDF you have/Get Info. In the Info Window/Open with: Select Preview > Select Change All

Since installing Maveric I have not been able to enter my smart groups as addressees in email Any suggestions why?

I have just installed OS XMavericks and since installation have not been able to select smart groups to send emails to. Any ideas why? Also I suddenly can't italicise or embolden text in an email.
Bunnyfw

You have to manually select the addresses from the smart group for the To: button to enable in the Window menu -> Address Panel window. You can't just select the Smart group icon alone.
As for italics and embolden, those are non-standard formats that only work when e-mailing people with certain e-mail clients. Mail menu -> Preferences -> Composing lets you choose message format as Rich Text or Plain Text. Only Rich Text enables italics and embolden. Responding using the same format as original will enable that if the original had bold or italic. Everyone supports plain text.

I have not been able to find any information re: the Flashback virus and Apple remedies on the Apple website. Am I missing something?

I have not been able to find any information re: the Flashback virus on the Apple website. Has Apple put out anything on this?

The ‘Flashback Trojan’:
A version of an existing Trojan Horse posing as a legitimate Flash Player installer (named “Flashback.A” by a security firm) is designed to disable updates to the default Mac OS X anti-malware protection system, potentially leaving the system open to the manual installation of other malware without any system warnings. The most recent versions bypass any user action and automatically installs itself after an affected website is visited.
http://www.appleinsider.com/articles/11/10/19/fake_adobe_flash_malware_seeks_to_ disable_mac_os_x_anti_malware_protection.html
(Adobe is aware of malware posing as its Flash Player and warns users to ignore any updates that didn't originate on its own servers. "Do not download Flash Player from a site other than adobe.com," said David Lenoe, Adobe's product security program manager, in an entry on Adobe Product Security Incident Response Team's PSIRT blog. "This goes for any piece of software (Reader, Windows Media Player, QuickTime, etc). If you get a notice to update, it's not a bad idea to go directly to the site of the software vendor and download the update directly from the source. If the download is from an unfamiliar URL or an IP address, you should be suspicious.")
Flashback Trojan - Prevention of infection:
In order to prevent a potential infection with “Flashback” Trojans, Mac users should always obtain their copy of Adobe Flash Player directly from Adobe’s official website and to disable the "Open 'safe' files after downloading" option in Safari Preferences/General to avoid automatically running files downloaded from the Internet. Also, do not turn on Java in Safari Preferences/Security. Few websites use Java. Javascript is something entirely different and should be left active.
The Flashback Trojan does not affect PPC (non-Intel) Macs, nor has it been noted to affect users running Tiger OS 10.4.11 or Leopard OS 10.5.8.
Last, but by no means least, using Open DNS is the simplest way of preventing infection in the first place. Open DNS also protects against phishing attacks, re-directs, speeds up your internet connection, and works for all users of OS X from Tiger upwards:
http://blog.opendns.com/2012/04/09/worried-about-mac-malware-just-set-up-opendns /
How to get it:
https://store.opendns.com/get/home-free
Flashback Trojan - Detection and Removal
Users with Intel Macs running Snow Leopard OS 10.6 or Lion OS 10.7 should ensure that they have downloaded all the recent Java updates from Apple, which are designed to prevent infection and also remove any infection already present.
New Macs running Lion do not have either Flash Player nor Java installed. If you running Lion and have not already downloaded and installed Java, you should download the ‘Flashback malware removal tool’ from Apple: http://support.apple.com/kb/HT5246 (356KB) which includes the same code as the Java update that plugged a security hole which allowed the malware to automatically install itself without admin authorization.
You can also use this to check whether you have been infected (for Intel Macs only) and remove it if required:
http://www.macupdate.com/app/mac/42571/anti-flashback-trojan
Flashback Trojan - Detection, and how to remove (with caution) if you are running other browsers than Safari:
http://www.f-secure.com/v-descs/trojan-downloader_osx_flashback_i.shtml

Have not been able to convert a file for 2 days... gives me this code: InvalidDMITicket

I have not had this problem before! But when I have been trying to upload my file to acrobat - it takes at least 1 hour and then gives me this error code: InvalidDMITicket - I have tried at least 10 times - and I am exhausted. I want to upload the file so that I can post it on my website for my readers, but this is killing me - help!!!! What can I do?
Any help is more than welcome....please.

I have been having the exact same issue . I have many files, larger in size that I have loaded in the past, but for the past two weeks I have not been able to load a 43 Mb .pdf file? takes forever then right as the virus scan starts, it gives the code InvalidDMITicket!!!! Everytime! I was able to load a small 2 Mb .pdf file, but I can not load any other of larger size???? Please help me..........

My email keeps saying my password is incorrect and I have not been able to get e-mail for days

My email keeps saying my password is incorrect. I have not been able to receive or send email for days now!
Can anyone help

Some servers have case sensitive passwords, so that may be one issue. Is your email MS Exchange, Gmail, Yahoo or ????

HT1338 Since updating Safari, I have not been able to open Add Content for My Msn homepage., and I can if I use Firefox. I'd rather keep Safari.

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