HT1338 Trouble Updating Software
Every time we go to update our software (from OS X 10.6.5) an error message comes up at the end of the downloading process that says that the update may be corrupted and could not be saved. Has anyone else had this issue? What can we do to get our system upgraded?
Install the OS X 10.6.8 combo release which contains all updates, which can be downloaded from here. Use Disk Utility to repair permissions before installing the combo release, install it, and repair permissions again afterwards. Then run Software Update in case anything else needs updating.
Similar Messages
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HT4972 Trouble updating software on iPod
Using iOS 4.3.5 and trying to update software (iPod Software Update) via iTunes. I keep getting the error message "There was a problem downloading the software for the iPod. The network connection was reset."
Any ideas?Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer -
Trouble updating software version to 2.0
In iTunes, when I click on "Update" software version, it states that the version I have (1.1.4) is the latest version. Anyone knows what I need to do in order to update the iPhone software version to 2.0? Thanks!
I cannot seem to download iTunes 7.7 either. When I click on "Help", then I click on "Check for updates", it shows me that 7.7 is available and asks if I want to download it. When I click on "Yes", nothing happens. I've rebooted the computer to see if it helps, but it doesn't download. I never tried deleting iTunes from the computer and reinstalling it again. If I did this, would I lose what is on the iPhone as well as my purchase history?
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I'm trying to update the software on my iPhone 3GS to 3.1.3. Right now I'm at 3.1. I've tried twice and I keep getting the error that my iPhone couldn't be updated because the firmware file is not compatible. I've updated my phone before, so I'm not sure why I'm having problems now. My husband updated his iphone on the same computer with no problem. I tried both the Update & Install button on the popup screen and I also tried just clicking on Update on the iPhone page. I ejected the phone and reconnected it between the two attempts. Any ideas? I've looked through the apple support and haven't seen this problem.
From the Finder open the Mac HD, Open the Applications folder, open the Utilities folder and double click the Disk Utilities icon. Once open select the Mac HD volume with the OS in the upper left column of the window (it should just below the HD manufacturers ID number). Now click Repair Disk Permissions in the right lower column. Close Disk Utilities.
You can also use the Combo Updater.
Joe -
Can't update my Iphone 4 software. It is asking for Itunes password but the phone is updating. Can't type in password. What to do?
Hello there, jibblywig.
When unsuccessful with updating an iOS device, the following Knowledge Base article provides some great initial steps for troubleshooting:
Resolve iOS update and restore errors in iTunes - Apple Support
If the issue persists, this article offers some additional steps to try:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Trouble updating software from app store
I am getting an error message (error 100) every tie I try to update my software updates from the app store. What is the problem and what do I need to do?
Many folks are getting these errors. Tel Apple and perhaps they will fix it.
http://www.apple.com/feedback/macosx.html -
HT1338 Cant update software! Please Help!
My mac is still on 10.5.8. and it says its allup to date when i click on "Software Update". Please Help. I cant download anything because of how old it is.
The online Apple store in the US is at 800-MY-APPLE.
Once you install OS X 10.6, and use software update to get to 10.6.8, you can install iTunes 10.7, which is very popular due to the iPhone 5. You can also continue upgrading to Lion (thru the online Apple store again) or Mountain Lion (thru the App store). Lion or Mountain Lion you'll need a minimum of 2GB, with 4GB of memory recommended.
If you go to Lion or Mountain Lion, you may already know that Apple dropped support for PowerPC code in them. Many found after upgrading that Office 2004 no longer works, for example. -
Trouble updating software on Mac? just says error 104
trying to update to Macbook Air EFI Firmware Update 2.6 but app store will not allow me too. what do i need to do so that it will update? It wont even download when i restart the computer.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
HT1338 Trouble UPDATING from Mac OS X 10.5.8.
I have Mac OS X 10.5.8. I need to upgrade to Snow Leopard. It says I need to be updated to Mac OS X 10.6 to upgrade to Snow Leopard. When I try to update, it says I am already up to date. What gives?
You can purchase Snow Leopard contact Customer Service: Contacting Apple for support and service. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. -
I am having trouble updating software. keep getting error -1 and -5000 codes and stops update. can't get new games without update on software. any help greatly appreciated.
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Maybe
Backup error (-5000): Apple Support Communities -
I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.
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I have 2 App Store accounts, one from MobileMe time and i want to know if it is possible to merge them as i'm having troubles updating some of my software?
I have to sign in and out between one and the other constantly and i dont know what to do anymore becouse now i can't update software on either, it keeps on poping up "To update this application, sign in to the account you used to purchase it." and im pretty sure im on the right account.Sorry. Apple's policy states that accounts cannot be merged > Frequently asked questions about Apple ID
Contact Apple for assistance > Contacting Apple for support and service -
Trouble updating to iOS 5 on my wife's iPhone 4 connected to our iM, right before download finishes downloading iTunes comes back with the error message Software corrupted during download. Please check network settings and try again later, however there was no problem updating my iPhone to iOS 5 through iTunes connceted to my dell laptop on the same wireless network. What gives?
Try disabling your firewall; both on your PC and the external Firewall/Router.
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hi everyone , having trouble with restoring my iphone, i did follow the step untul extracting the update software but when the iphone start to restoring my iPhone always turn off and it say Error 21 on my PC monitor ...please help me i cannot get my iPhone turn on
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service. -
I have been having a problem for the last week. Use pogo.com and it wanted me to update the Adobe Flash Player to play 1/2 the games on the site. When I updated it said needed os x version 10.6 or higher for latest version. Currently have os x 10.5.8 when I hit update software it says that I have the latest version of software and doesn't update.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion — System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table — RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
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