HT1338 Update for Lion denied; Upgrade for Mountain Lion blocked for iMac Intel

For several months I've been denied an update for OS X 10.7 and other software updates with a statement: "You no longer have permission". How would I lose permission? I haven't found any remedies yet. So I thought I would upgrade to Mountain Lion. I paid the $19.95 through the App store and find that the upgrade is blocked. Has anyone experienced this and found a solution?

Yup, I'm experiencing the exact same thing.
I (and many others) are experiencing the same or similar issues with the 10.8.3 update.
I've sent an response to Apple but have not yet received anything back (yet).

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I recently purchased a copy of Lion, will I be eligible for a free upgrade of Mountain Lion?

I recently purchased a copy of Lion, will I be eligible for a free upgrade of Mountain Lion?

no, sorry.
However, Lion has some great features in and of itself!
you will have to purchase it for 20 dollars in the app store (USA price) to upgrade to ML, the redemption codes that you may be reacting to are for people who recently purchased a computer and were told that they would be able to receive a free download of ML when it is released to make sure their computers are up to date.
This allows apple to release the hardware before the latest software, but still offer the latest software for free, because they're cool like that .
I hope this helps

I recently (4 days ago) bought a Mac mini server with 10.7 lion; will I qualify for a free upgrade to Mountain Lion Server?

How has Apple honoured buyers of other releases of OS X immediately before a new version was announced?

omnomnomz wrote:
How has Apple honoured buyers of other releases of OS X immediately before a new version was announced?
I recently (4 days ago) bought a Mac mini server with 10.7 lion; will I qualify for a free upgrade to Mountain Lion Server?
Mtn Lion not due out until the Summer, so no, you will not get a free upgrade.

Selling macbook Pro 2011. It came with Lion, I upgraded to mountain Lion and Mavericks. Can license be transfer to new owner? how?

selling macbook Pro 2011. It came with Lion, I upgraded to mountain Lion and Mavericks. Can license be transfer to new owner? how?

Good question now that Mavericks is free to all.
It used to be - and is probably still the case - that to comply with the license you should erase and re-install the OS that came pre-installed on the Mac when new. If there were restore disks they needed to be passed on with the Mac.
I'm happy to be corrected on this by someone who's more au fait with the legalese, but an upgraded OS is tied to an AppleID whereas the original OS is tied to the computer, not an AppleID.
My guess is, that if you launched the Recovery HD, erased the drive using Disk Utility and re-installed the OS, Lion would be installed.
Be interesting to see what others say.

I have several macs with Intel core duo 2 operating systems. All are running os x10.6.8. Is it necessary to upgrade to Lion before upgrading to mountain lion when it comes out this summer? Do I need to have the "base" version of 10.7?

I have several macs with Intel core duo 2 operating systems. All are running os x 10.6.8. Is it necessary to upgrade to Lion before upgrading to Mountain Lion when it appears this summer? Do I need to have the "base" version of 10.7 first?

This is unknown, it will be up to Apple and AFAIK they haven't announced that yet.

How long does it take for Apple to send the content code for a free upgrade to Mountain Lion?

Has anyone managed to successfully receive the content code in their email for a free ugprade to Mountain Lion?
I bought my MBP on 14 July so I qualified for the free upgrade. Went to the website and filled in the form along with my serial number about 2 nights ago. Still haven't received my content code yet. How long does it take? Should I be speaking to someone already? Who?
Thanks.

We are being advised it can take up to 72 hours !

Will i need lion to upgrade to mountain lion?

I am thinking about purchasing the OS X Lion, but think I should wait for the OS X Mountain Lion. I currently have the Snow Leopard.
If I purchase the OS X Lion now and the Mountain Lion comes out in a few months. Will I get a discount price or will I be wasting my money? Also, Because I have the Snow Leopard, will I have to upgrade to Lion in order to get the Mountain lion.

dyyi wrote:
If I purchase the OS X Lion now and the Mountain Lion comes out in a few months. Will I get a discount price or will I be wasting my money? Also, Because I have the Snow Leopard, will I have to upgrade to Lion in order to get the Mountain lion.
Usually a free upgrade is related to a newly purchased machine. As was the case with Lion, anybody who bought a computer just before Lion was released were able to download Lion for free for a limited time. Buying a computer with Lon on it just before Mountain Lion is released may work the same way, but until it is released no one can tell you. But I would not think you would get a free system upgrade for just buying the Lion OSX.
Good Luck
Pete

Problems with Office 2011 for mac after upgrading to Mountain Lion

Office 2011 for mac worked fine with Lion on my MacBook Air. I had been having some problems with my computer freezing and crashing, so the folks at the Genius Bar wiped my computer clean and installed Mountain Lion for me.
I have full backups (Time Machine) from before the wipe on my external hard drive, but I was told not to restore from the backup, that I should drag and drop files instead. I was also told to re-install any program for which I had the disk. I reinstalled Office 2011 via the disk.
Two major problems followed:
1.     I lost all my old emails (I use Mail). Even rebuilding the library or trying to restore them from Time Machine don't get them back.
2.     Word and Excel don't seem to recognize me anymore. I can pull up and modify an old document or workbook, but I cannot "save" my changes. I have to hit "save as." That's a pain, but there's a worse problem.
I have no trouble saving these "save as" versions to my desktop or to my Documents file. But I cannot save them anywhere else — even to the folder where I found the original document. I get a message that I don't have the necessary permissions to access or modify the folders. I'm asked to authenticate, and I do, but that doesn't seem to do anything.
I tried Get Info on the workbooks and documents, and I'm clearly granted Read and Write permission.
I've done a permissions repair via Disk Utility. There were some things to repair, but it didn't solve my problem.
I know I can move all documents to an external hard drive and then recreate all the folders, saving all the documents and workbooks "as" but it seems a huge amount of work. Can anybody suggest an easier route or how to get my email history?

You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: 'resetpassword' (without the 's) and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/

I qualify for a free upgrade to mountain lion, how do i download it?

I bought a MacBook Pro in July and it qualified for the free upgrade for the new software. I went through the process and got a claim number, now how do I download the software? Please help!

im pretty sure that after they review it and make sure you really do deserve the free upgrade they then email the code to you.

Will I have to be on Lion to upgrade to Mountain Lion?

I am currently on Snow Leopard and debating whether to get Lion but with Mountain Lion out in summer, can i just directly upgrade from Snow Leopard or do I have to have this version of Lion in order to upgrade?
Cheers

If You have Snow Leopard, then upgrading to Mac OS X Lion is only $29.99 via the Mac App's Store, a one time fee for all your Macs if you download it to your devices first before you actually install it to avoid paying more than once. If you have Mac OS X Lion, then Mac OS X Mountain Lion is only a one time purchase fee of $19.99. Mountain Lion will be available as a single software upgrade via the Mac App Store beginning in July 2012. The BEST PART is you only have to purchase it one time to upgrade all of your Macs. So its like $50 bucks total for ALL your Macs to get both Lion and Mt Lion. The same price it was total for family pack when Snow Leopard came out for upto 5 systems. Exept this time you get 2 upgrades for about the same price as 1 upgrade before.
To watch an exciting video from the WWDC/June2012 regarding what Developers, APPs, Mountain Lion, iPhone4S, and IOS6 will brings to the table, click below:
http://www.apple.com/apple-events/june-2012/
I can't wait.
Good Luck,
Jenn

Do you need lion to upgrade to mountain lion?

Right now I am running on the Snow Leopard software and eventually want to upgrade to the Mountain Lion.
Do I have to buy the Lion software first? Or when Mountain Lion comes out can I just upgrade straight to that?

No one but Apple can say for sure, and they ain't talkin'.
You'll have to wait until they release it to the general public to see what policies go with it.

How do I register for the Mac OS X Mountain Lion Up-to-Date Program?

I purchased my Mac on Friday and saw on the Apple website I can register for a free upgrade to Mountain Lion when it comes out.
Sadly I cannot work out how to do this, can someone please help.

That web site won't be available until Mountain Lion ships. You have 30 days from the ship date of Mountain Lion to claim the download code.
The offer will likely be available here: http://www.apple.com/osx/uptodate/

How can I find out if my mac mini running snow leopard can be upgraded to mountain lion?

I have a mac mini with sufficient ram for the mountain lion OS however, I am unable to determine if the machine was created in early 2009. Is there a way to make sure my machine will take the upgrade without purchasing the operating system first?

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

IPhone 5 doesn't work with Mac OS 10.5.8 - do I need to ugrade to 10.6 and then upgrade to Mountain Lion or can I just upgrade to Mtn Lion right away?

iPhone 5 doesn't work with Mac OS 10.5.8 - do I need to ugrade to 10.6 and then upgrade to Mountain Lion or can I just upgrade to Mtn Lion right away?

At least to 10.6.8. You must do this to upgrade to Mountain Lion.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

What is the benefit of upgrading to Mountain Lion?

Just purchased a MacBook Pro and do not own any other Apple products and from what I'm reading it looks like the ML will be a great enhancement for those who have multiple Apple devices.
I can get a free upgrade to Mountain Lion, and am wondering if is there any benefit for me to upgrade to Mountain Lion?
Thank you

Although there may be some polishing of the OS and more included junk, like Facebook, Twitter, Notifications whatever, there really is not that much difference.
It's really more like a Point update then a new OS. Apple is just charging for it.
Oh Apple removed some things also. Setting battery indicator to precent only instead of Time Remaining or percent. On the Display perferences you now have to hold down the Option key to get the "Detect Displays" button (Why in the world would Apple hide that???).
They still haven't fixed the WiFi problem Some Mac's had with Lion or included a email program that functions properly. Apple still doesn't get multiple displays right, probably never will either. Hence the hiding of the Detect Displays button.
I installed it and don't have any real problems with it. But then I had no real problems with Lion.
If you are having "ANY" problems with Lion the upgrade to Mt Lion will not fix those. Those should be fixed before you upgrade to any new OS. Otherwise they just get carried over into the new OS.

I have a mac book 10.4.11. how do i upgrade to mountain lion?

Do i have to download operating systems in oder or can i just download mountain lion?

Upgrading to Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
If you need to purchase Snow Leopard you can still purchase a copy from Apple's online store's telesales agents.[1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775.] Ask for a Sales Representative.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
If you need to purchase Lion call 1-800-692-7753 or 1-800-676-2775. Ask for a Sales Representative. They will check your Apple ID, and email you a code and instructions. The cost is $29.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.

HT1338 Update for Lion denied; Upgrade for Mountain Lion blocked for iMac Intel

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