HT1338 when i click a song in my itunes library it says it cannot find the original file and something told me it was because bonjour is gone off my pc somehow please help what can i do if anything thats 65.3 gigs of my life
when i click a song in my itunes library it says it cannot find the original file and something told me it was because bonjour was gone off my computer somehow idk please help if anyone even can this is 65.3 gigs of my life
What computer, OS and iTunes version are you using?
Similar Messages
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Downloaded a music file which originally played through my playlist in iTunes but now it comes up with a message that the original file cannot be located although the file appears in the play list. It asks if it should search for the relevant file which takes me to the root directory and is no help.
Hello gordon175
You would need to locate the song on your computer to link them back up so it will play. If you cannot find it and it was purchased from the iTunes Store, you can delete the track and download it again for free.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G. -
i have a a itunse card ther are only 5cent and i want to change my store and they told me you cant because you should to finishe your money on you account what can i do ???
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption
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i recently had to rstore my pc. i had copied my itunes file to a flash drive and have since reinstalled it. Now, i am unablt to play certain imported files and have and exclamation mark. it says itunes cannot find the original folder. how can i play these songs if there is no other folder to find them in?
If you right mouse and select Get info it will show you the Apple ID used to purchase these songs.
Usually the name of an apple id is based on the email. So knowing that you may have forgotten the Apple ID password.
You can request a new password here http://www.apple.com/support/appleid/ -
I down loaded my entire contents of my desk top hard drive to my lap top. Now I don't know where my original files and pictures are. How do I find them or down load just what I am missing with out losing what I just installed ?
Hi Again, Well I found Carbon Copy Clone on my old hard drive so I didn't even need to download it. I just dragged it onto my desktop and I did as you said. Using CCC and within the folder of users which has my folder of old hard drive there now shows a file called.autodiskmounted (whatever that means) and then it has a version of my hard drive below that called hard drive 1, which has nothing, but above both of these folders, there is a folder with an old user name which shows up empty on the hard drive when I search it, but actually shows lots of folders on the CCC. So without getting too excited, it lists some folders and amongst them are folders I cant see normally in the old hard drive, like my safari settings and favourites, and movies music and pictures. However in the movies pictures and music folders I can only see a blackish square that looks a bit like a blank screen with the text.localised after it .
Does this mean anything to you / Is there apossibility they may be there? When I selected my new laptop as the destination i got this message below so I did not proceed any further as I'm not sure it will back up the files I need..
To avoid system instability, CCC has applied a filter that will exclude system files from the backup task.
If you would like to restore your Mac OS X system files, restart your computer from the backup volume and try the backup task again.
If you are trying to restore a single item or folder, click the "?" button for additional suggestions.
Is it worth giving it a try? Thanks for this btw, its further than I've got before!! -
I can't play a number of songs in my library because my computer cannot find the original file?
Even though I downloaded these songs from the iStore, my computer cannot seem to locate the files and i've lost well over $50 in music that i have purchased. I have no idea how to fix this and I have a road trip tomorrow. I need help!
Hello kcculbertson,
It sounds like some of your purchases are not being found and have the exclamation point to the left in iTunes so they will not play. Take a look at this article to see if you can locate them:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
If you cannot locate the files, you can always delete them from the list in iTunes where they will not play, and then re download them free of charge from the iTunes Store with this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .To download all available items, click Download All.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I have windows 7 on a desktop. I had firefox before which worked fine then I attached a router to my computer that may have been defective and may have damaged the computer. I took the router off. Firefox suddenly reverted back to the start up page of when you are new to firefox, e.g. here's how it works, and stopped loading my normal home page. Even though I entered the tabs I wanted for my startup home page every time I shut down my computer it went back to the beginning thinking I had only just loaded it. I did lots of system diagnostics but nothing appeared to be wrong with my computer so I uninstalled Firefox, restarted, then downloaded it again. When I download it, it says run or save and I choose run. Then it extracts the file and a message comes up that says "7-Zip. Cannot find file. Then nothing more happens. No files are downloaded to my computer and it's as though I never tried to download it.
SAVE the installer to your hard drive (do not use the "Run" option); save it to your Desktop so that you can find it. When the download is complete, close whatever browser you have open, click or double-click the file you downloaded and see if it installs without a problem.
The downloader is a self-extracting archive and should not need or use 7-zip. I have 7-zip installed on my system and it does not interfere with nor is it used in the Firefox install process. Hopefully, you have not set the downloading of .exe files to be associated with 7-zip.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' -
When I try to drag the iphoto library to the external disk a forbidden (circle with slash through it) icon appear. Why do you suppose it is preventing me from adding to external drive? These are pictures I have taken. I believe it cannot find the original file. Please help.
Thanks.What happens if you try to Option-drag the library to the EHD? The same icon?
Make sure the EHD is formatted Mac OS X Extended (journaled) with Ownership set to be ignored:
OT -
I bought a iPhone and I was able to log into my iCloud with no problem and when I tried to update it it kicked me out and now it's asking me for the old apple user please help what can I do...?
Contact the original owner, and ask them to remove the device from their icloud.
http://support.apple.com/kb/PH13695
HTH -
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my apple id have been blocked an i do not remember the identity or security question please help what can i do?
If your account is disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPhone and iPad by tapping on your id in Settings > iTunes & App Storeand then log back in so as to 'refresh' the account on it.
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have 0.01$ in my account and it's not allowing to change my country detail before I spend. There is nothing I can spend 0.01$ on. Please help, what can I do?
gee hong wrote:
I have 0.01$ in my account and it's not allowing to change my country detail before I spend. There is nothing I can spend 0.01$ on. Please help, what can I do?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do?!thx
You purchased a gray market phone. The iPhone is not available for sale from any Authorized source in Ukraine. There are no authorized or supported carriers in Ukraine.
Take it ack and get your money back.
If you want an iPhone, go to a country where unlocked iPhones are available for legitimate sale and purchase one directly from Apple. -
Help! (please I have a 1GB iPod that's loaded with music for which my computer can no longer find the original files-due to external mass storage crash during recent move. Is there a way to import iPod music back into my iTunes library on computer???
Or If there is any purchased music then you can try to transfer purchases
http://support.apple.com/kb/ht1848
If you're in the US you can reload purchased music
http://support.apple.com/kb/ht2519 -
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