HT1338 why i can't update any software on my macbook pro

I'm trying to updating my macbook pro 17 inch but always is saying contact itunes support

What exactly is it that you're trying to update? Do you mean you're trying to update apps purchased from the Mac App Store? If so, go here -  Mac App Store Customer Service - to contact them.
If that's not what you mean, please post back with details as to what you're trying to accomplish and when and how this message appears.
Regards.

Similar Messages

  • HT1338 I'm unable to update any software on my macbook air and iMac

    I'm unable to update any software on my macbook air and iMac getting the following error "to update your software you need to sign in with the account you used to purchase it" any help is appreciated

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
    1. Follow the instructions in the Apple Support article linked below:
    Mac App Store: Cannot update App Store purchases or updates do not seem available
    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
    5. Triple-click the line below to select it:
    /Library/Caches/com.apple.appstore/adoption.plist
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
    Then repeat step 4.
    6. Select
    Store ▹ View My Account
    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
    7. Launch iTunes and select
    Store ▹ Authorize This Computer
    from the menu bar.
    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
    9. Contact Account and Billing Support on this page:
    Apple - Mac App Store - Contact Support

  • HT1338 i have a app. iBook G4 leptop in which MAC OS X 10.4.11 opreting system. so i can not update any software. what shuld i do...

    i have a app. iBook G4 leptop in which MAC OS X 10.4.11 opreting system. so i can not update any software. what shuld i do...

    I suppose all you can do is be content with the limitations of your old iBook G4 running Tiger. It would be possible to upgrade to 10.5 Leopard, but I would not recommend doing that because that secondhand software is quite expensive, so giving little improvement over what you have.
    If you desire a more modern operating system, you will need a more modern 'Intel' computer. I expect you realise that and are simply seeking confirmation of that.

  • My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen

    My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen. It says searching for updates and I can't cancel or do anything. Any help is greatly appreciated.

    You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
    Unless you've iPhone 4S (looks similar to iPhone 4)

  • HT201240 i forgot my password, and can't update any software until I reset it...

    I forgot my password, and can't update any software until I reset it, but I need my old password to change it.  The online help page from apple wasn't helpful, so I'm kinda stuck....what should I do?

    Forgot Your Account Password
    For Lion, Mountain Lion, or Mavericks
        Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         When the menubar appears select Terminal from the Utilities menu.
         Enter resetpassword at the prompt and press RETURN. Follow
         instructions in the dialog window that will appear.
         Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password,
         and OS X Lion- Apple ID can be used to reset your user account password.
    For Snow Leopard and earlier with installer DVD
         Mac OS X 10.6- If you forget your administrator password
    For Snow Leopard and earlier without installer DVD
        How to reset your Mac OS X password without an installer disc | MacYourself

  • Can't update ANY software always get this: "An unexpected error occurred"

    Hi,
    Can someone tell me why it is that whenever i try to upgrade any software on my MacBook pro I get the message: An unexpected error occurred (error code -10822). It just started happening yesterday, and it happens with everything i try to upgrade. Can someone help me solve this problem?
    Thanks!!

    If disk permissions repair is failing, then boot with your install disc, launch Disk Utility, and repair the disk, not permissions. Also, see http://support.apple.com/kb/HT2963 for more. Report back.

  • I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?

    I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?

    How large is your HD and how much space do you have left?
    Check out the following & do the necessary: 
    Disconnect all devices from the computer then do the following:
    Boot up from your Snow Leopard Install DVD while holding down the "c" key.
    Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
    Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
    Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
    Try SU again. 
    If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.

  • Can't burn any DVD on my macbook pro

    I can't burn any DVD on my macbook pro, also some of previusly burned DVD are not recognized now & cant be mounted. I tryed choosing different software Burn, KKitchen, Titanium Toast 11, LiquidCD, NTIDragonBurn_v4_OSX, ExpressBurn_i (also burn from Finder) and different brands of DVD -- same diagnostics -- Medium error. One brand (TDK DVD+R) is unstable burn one or two disc tnan begin spoil DVD discs. Have you any solutions?
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro8,2
      Processor Name:          Intel Core i7
      Processor Speed:          2,2 GHz
      Number of Processors:          1
      Total Number of Cores:          4
      L2 Cache (per Core):          256 KB
      L3 Cache:          6 MB
      Memory:          4 GB
      Boot ROM Version:          MBP81.0047.B27
      SMC Version (system):          1.69f3
    OPTIARC DVD RW AD-5970H:
      Firmware Revision:          3APE
      Interconnect:          ATAPI
      Burn Support:          Yes (Apple Shipping Drive)
      Cache:          2048 KB
      Reads DVD:          Yes
      CD-Write:          -R, -RW
      DVD-Write:          -R, -R DL, -RW, +R, +R DL, +RW
      Write Strategies:          CD-TAO, CD-SAO, CD-Raw, DVD-DAO
      Media:          To show the available burn speeds, insert a disc and choose View > Refresh

    Have you read this post?  may help you
    https://discussions.apple.com/message/18149044#18149044

  • I recently updated the software on my MacBook Pro. Now, my computer no longer recognizes my external hard drive. Could this be related to the software update and, if so, how do I correct the problem?

    I Recently updated the software on my MacBook Pro. Now, my computer no longer recognizes my external hard drive. Could this be related to the software update and, if so, how do I correct the problem?

    Ari343 wrote:
    No, the external hard drive does not show up on Disk Utility. I don't have another computer to try it on.
    Perform a PRAM reset:
    http://support.apple.com/kb/ht1379
    Have you tried all the ports?
    Have you tried with a different cable?
    Have you tested all the ports with other devices to see that they are functioning?
    Ciao.

  • Where can I get Install software for a MacBook Pro 2007

    Where can I get Install software for a MacBook Pro 2007

    Call Apple and see if they have it available and the cost, try 1-800-MY-APPLE

  • Why I can not update the software of Iphone 6

    I can not update the software of my Iphone

    Hi alabdulla,
    If you are having an issue with updating iOS on your iPhone through iTunes, I would suggest that you troubleshoot using the steps in this article - 
    Resolve iOS update and restore errors in iTunes
    If you are trying to do your update over Wi-Fi, try doing it when connected to your computer and using iTunes. See this article -
    iTunes 11 for Windows: Update and restore software on iPod, iPhone, or iPad
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Why didn't Apple update it's 15-inch MacBook Pro Retina line up?

    I plan to buy a new MacBook Pro Retina to replace my MacBook Air, I've been waiting for months to see if Apple update it's 15-inch MacBook Pro Retina line up, but on Spring Forward Apple did not update it, does any body know why and when will apple update it's line up? Also I will do a lot of coding and video editing with my new MacBook Pro, which model should I take, or what will suit me the best, the 13inch Retina MacBook Pro or the 15 inch Retina MacBook Pro?
    Thank you guys for your answer, and sorry for my bad English.

    Intel hasn't released the Quad Core Broadwell chips yet, Intel recently announced mid 2015 for these chips. 

  • Can't update any software

    I havn't updated my software for a while, and when I try to use the software update feature now it tells me that the computer cannot search for updates as it does not have a network connection, but the internet is working fine. I really need to update as my email account no longer works without an updated version of Safari. I am not sure what model my computer is, but I got it in 2008. Can anyone help?

    As an addition to the original reply...
    I also had the software update network error. Deleting the user/library/Preference file didn't work for me. There are three preference files. The other two are user/library/Preferences/by host and one on the hard drive in Library/preferences
    Deleting all three software update plist files did correct the error for me.

  • Can't update iOS software - 2nd hand MacBook still wants previous owner's Apple ID

    Hi everyone,
    I recently got a 2nd hand MacBook Pro.  However I can't update the core Apple software (iOS etc) since it keeps asking me for the previous owner's Apple ID.  The previous owner has deauthorised the MacBook via their Apple account, but software updates still ask for his ID, not mine.
    I have registered the MacBook under my name, i.e. I am registered as the owner, but I can't update it.
    Any ideas/suggestions would be gratefully received!  Many thanks.

    Hi Niel,
    Thanks for your fast reply.
    A couple of questions if that's OK?
    - How do I uninstall/delete things like iPhoto, iMovie to be able to reinstall them again?  I'm sorry, I'm new to Macs, so I'm not yet familiar with the details.
    - If I erase the internal drive and install a fresh OS, is there any way to save my files/data/configuration to save me having to set everything up again?
    Many thanks

  • How can i migrate my software from a macbook pro to a mini server

    So i have bought a new Mac Mini Server but now i want to migrate my MacBook Pro User Profile, Data Files and Software to it. yet it would appear that there is no migration agent to use which implies that Apple miss an important part of the Mac experience.
    So if any body out there has a solution i would welcome your input. i had thought about using the push option from the MacBook Pro migration Agent but not sure if that would work.
    Charles

    Well OK you can not use the migration assistant because there isn't one for SL Server and it looks that if you want to migrate from a MBP to server as a user you have 2  choices manually move the item you want to an identical user on the server or create the user and bild the software and move the data required.
    how ever i have had a result in using the 2nd drive for just SL, when I spoke to the tech at the apple store yesterday he said use a retail copy of OSX SL which wont boot but apply update 10.6.8 combo and the system will then boot and bingo you will have a dual boot machine. "Ho No you Won't" firstly once you run the install from the CD which has to be triggered from Server the machine will reboot after copying the packages to the new drive but does not run them to build the SL system so you have nothing to install the update onto hence doesn't work.
    Here's the suprise I had a copy of my MBP on a spare hdd produced by Carbon Copy, so I attached this the a FireWire case to the mini held the alt key down and powered up. much to my suprise the mini booted into the external drive hold my MBP copy of SL. from then on in it was just a case of copying the drive using carbon copy to the 2nd drive on the mini and hey presto reboot and i now have both server and  and non server mini in one box.
    Sometimes you just get Lucky.

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