HT1339 i can't restore my ipod

why i can't restore my ipod 3rd 8gb?
"The iPod could not be restored. An unknown error occurred (1611)

This article
http://support.apple.com/kb/TS3694
lists that error and says
"This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue..." 
In the article, there is a link to another article for Troubleshooting security software issues.

Similar Messages

  • HT1339 how can I restore my ipod classic? Keeps giving me error 1439

    Anyone have any suggestions to resore my OLD IPOD?

    I think you are asking about the iPod RESET Utility.  There is no 64-bit version.
    A "Restore" is normally done using iTunes, from the shuffle's Settings screen.  This "Reset" utility is only for the 1st and 2nd gen shuffle, for use in a particular unusual case where the computer (Windows) sees the iPod, but iTunes does not.  If iTunes does not see the iPod, it's not possible to use the Restore button in iTunes.  But since the computer still sees the shuffle as a USB device, you can try that utility.  When those older shuffle models were sold as new, there was no need for a 64-bit version.
    Does your shuffle still appear as a USB device in Windows, in Device Manager or elsewhere?  If the shuffle has a hardware problem, such as a worn-out headphones jack or bad logic board, the reset utility will not help because the shuffle is not seen by the computer.  Also, it's possible that USB docking cable has become faulty (and it's not a problem on the shuffle).
    NOTE:  The USB cable for the more recent 3rd and 4th (current) gen shuffle does not work with a 2nd gen suffle, because the connector is different.
    And be sure rule out a problem with the USB port on the computer by connecting something else to it, preferably something similar, such as a USB flash drive.
    If you need to use the reset utility, and know someone with a Mac, Mac OS X can run both 32 and 64-bit apps, so you can run the utility on a Mac.  shuffles are always formatted using the Windows disk format (FAT), so you will be able to use the shuffle on your Windows PC after it is "reset" (or restored) on a Mac.  If there is an Apple Store nearby, you can make a reservation at the store's Genius Bar and take it there.

  • How can I delete all this information, or can I restore the Ipod?

    My daughter is 9 has an Ipod. I put my email on his device and than she have access to all my contacts and messages. Question: How can I delete all this information, or can I restore the Ipod? Second question: How can I create an e-mail for her, in order she has access to Face Time, Imessages and download games, but I need to have track of this?

    Have a look here...
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

  • How Can I restore my ipod shuffle to factory setting (without all the software updates)?

    After updating my ipod shuffle, my car no longer recognize it. I cannot connect it to my car via usb. For the past few weeks I have been listen to only songs on the radio. I tried to restore it, but fond out that all it did was removed all my songs ect, but the update is still the most current version. Please someone, please help me. How can I restore my ipod shuffle to the original factory setting without all the update.

    You may have the accessibility VoiceOver feature or another one turned on.
    Triple click the home button and try going to Settings>General>Accessibility and turn VoiceOver off and any others off. You may have to use three fingers to scroll the screen to get there. If problems see the following for how to turn off via iTunes:
    iPhone: Configuring accessibility features (including VoiceOver and Zoom)
    Next try:
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                 
    iOS: How to back up                                                 
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                       

  • I can't restore my ipod touch

    I can't restore my ipod touch, it says: error 21

    Use the following steps to place your device into recovery mode. If the device is already in recovery mode, you can proceed immediately to step 6.
    Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to iPhone. When you reconnect the USB cable to iPhone, the device should power on.
    Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure the battery has some charge and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
    If necessary, open iTunes. You should see the following "recovery mode" alert:
    Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

  • I can't restore my ipod touch 3g

    i can't restore my ipod touch because i can't download itunes

    What exactly happens when you try to download and install iTunes?
    You need a computer with iTunes and an internet connection to restore your iPod.
    iTunes: Restoring iOS software

  • HT1212 How can i restor my ipod touch? I forgott my password to...

    How can i restor my ipod touch? I forgott my password to...

    Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • How can i restore my ipod touch 4g (?) without passcode or itunes

    Hi and thank you for helping as this is urgent.
    I forgot my passcode for my iPod, and guessed it to many times so it got disabled.
    The problem is I don't have iTunes and can't get it on my laptop, but need to restore my device. Right now on the screen it has a photo of a USB cord, an arrow, and the iTunes symbol. So, how can I restore my iPod touch without my passcode or iTunes?
    Thank you SO much.

    Right now you can't without a computer. Once you get to a computer you can restore it using DFU mode.

  • HT1339 how do i restore my ipod if i forgot the passcode (ipod touch 4th gen.)

    how can i restore my ipod if i forgot the passcode

    If you can't remember the Passcode, you need to restore the device from the computer it was last synced with.
    Follow the instructions for putting the device in recovery mode >  iPhone and iPod touch: Unable to update or restore

  • HT1212 how can i restore a ipod that has been disabled with a different computer

    how can i restore a ipod touch that has been disabled with a different computer

    Restore it in Recovery Mode: http://support.apple.com/kb/HT1808

  • TS1372 I replaced the hard drive, motherboard, and battery but now can not restore my Ipod 5th gen?  Error code 1416, any help?

    I replaced the hard drive, motherboard, and battery but now can not restore my Ipod 5th gen?  Error code 1416, any help?

    When I did a Google search on "1416 error ipod 5th," there is some discussion that the earlier version of the logic board only accepted 30 and 60 GB drives (or words to that effect), but the later "5.5" version did allow larger capacity drives.  If that info is true, the question is, do you have a compatible combination of logic board and hard drive?

  • I can't restore my ipod, error 3194 pops up, I need help

    I can't restore my ipod, error 3194 pops up, I need help. Please

    From http://support.apple.com/kb/TS3694#error3194:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT201263 when i'm trying to restore the ipod its showing that "an error is occurred can't restore the ipod". How can i resolve this problem

    My Ipod disabled when i'm trying to restore that, its showing as "an error is occurred can't restore the ipod". How can i resolve this problem

    Are you sure that that was the complete wording of the error message? Usually an error number or other information is also included.
    Naren S wrote:
    ya...

  • HT201263 i have new pc and it's first installation of itunes...i can't restore my ipod.i have forgot my screen protection password..

    i have new pc and it's first installation of itunes...i can't restore my ipod.i have forgot my screen protection password..

    If you don't have a computer to which you have previously backed up using iTunes you will need to follow the instructions in the "Use recovery mode" section near the bottom of iOS: Forgot passcode or device disabled

  • I can not restore my ipod

    I can not restore my ipod

    i cant restore it because my brothers friend changed the password and it locked me out....
    is there anyway to get around that?

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