HT1349 Apple does not recognize my answers to security questions. Now what?

Apple does not recognize my answers to security questions. Now what?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • HT1349 help!  Apple does not recognize my serial number

    I have an imac that I purchased a little less than year ago and today decided to purchase apple protection plan.  As I was trying to enter my serial number listed on the bottom of my imac, I was given an error message stating apple does not recognize my serial number.  I double and triple checked making sure I entered everything correctly, including going into "about this mac" from the pulldown menu and copying and pasting the serial number that way but STILL it is not recognized... tried to contact customer service but it went dead after being on hold several times so I tried using the email method but can't submit my question because..... you guessed it, my SERIAL number is incorrect and NOT recognized.  Anyone have similar issues?  help!

    Have you contacted the vendor or seller from whom you purchased the computer?

  • Why Sometimes apple does not recognize Iran's IP??

    Why Sometimes apple does not recognize Iran's IP. I can't connect to app store in Iran, but when I use vpn, it connects easily. I always face this message that "manage your internet connection and make sure its active".

    There is no Apple presence in Iran for iPhones

  • Why Apple does not recognize the serial number of my iMac?

    why Apple does not recognize the serial number of my iMac?

    You're positive you have the correct number?
    Open System Profile    /Applications/Utilities
    Select Hardware on the left under Contents
    Serial number is on the right under Hardware Overview
    You can copy and paste it from there to here > Apple - Support - Check Your Service and Support Coverage

  • I have  an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

    I have  an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

    To to http://iforgot.apple.com and sign in with your iCloud ID. A new password will be sent to the associated email address.
    It this doesn't work, go to https://getsupport.apple.com ; click 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

  • Apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    Hi ingaosk,
    Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
    If you didn't receive your Apple ID verification or reset email - Apple Support
    Thanks for using Apple Support Communities.
    Cheers,
    Mario

  • I forgot The answer of security question ? What can I do I want to download someone

    I forgot The answer of security question ? What can I do I want to download someone

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I am trying to create a new Apple password but Apple does not recognize my one and only email so stuck on a merry-go-round. Any suggestions?

    I am trying to create a new Apple password but Apple doe not recognize my one and only email address, so I'm stuck on this merry-go-round. Any suggestions?

    inabird
    you haven't told us what "Park" the "merry-go-round" is in
    tell us what actions you take to get Apple not to recognize your email address...
    Are you formatting it correctly? - username @ someDomain .com <- NO Spaces (I did it so the system wouldn't make an email link out of it)
    Tell us what happens when you realize  that Apple is "not recognizing" your email. What message do you get, exactly? Take screenshot of the entire screen for context
    ÇÇÇ

  • I suddenly cannot email photos from iphoto. I get a box that says "server does not recognize username or password". I now have to use regular email and cannot re-size my photos.

    Suddenly I can no longer email photos directly via iphoto mail.  The box comes up that says "server does not recognize username or password".  I used to be able to re-size my photos before sending so that they jpeg or pixels were larger for publishing in newspapers or magazines, but I can no longer do that.  Apple tech support told me to change my iphoto "preferences" to using regular email to send.  But that does not allow me to re-size.  Is anyone else having this problem?  I don't know if there was an update that caused this or what?  Please help.

    The box comes up that says "server does not recognize username or password".
    That error message usually will pop up, when there is a conflict between the "From" setting for the mail account you are sending from and the selected outgoing mail server. Probably the outgoing Mail server is receiving a user name and password it does not understand. When the mail returns unsent, do you see the "Try again" panel with the option to select a different outgoing mail server?
    If you do not see this panel, change the Mail "Preferences > General" to "If Outgoing server is unavailable: Show a list of alternate servers". This way, you will know, which server Mail is trying to send from.
    Have you tried to set "From"  pop-up menu to one of your other email addresses?  If that works, change your settings in Mail to always send from this address. You can set this option in the Mail "Preferences > Composing: Send New Messages from". I have my "Send New Messages from" set to "iCloud". That is working best for me with iPhoto.

  • Can't reset password for apple ID I use for iCloud because email is no longer in use and cite refuses to accept answer to security question. What do I do?

    I can't reset the password for the apple id I use for iCloud because the associated email address is no longer in use and the site does not accept my answer to the security question. What should I do?

    Welcome to the Apple Community.
    If you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your account/security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I did not remeber my answer of security question

    I did not remeber the answer of security question

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/

  • I can not recall the answere to security question,childhood best frient?

    I can not recall the answere to the question, "childhood best friend"

    Click here for information. If you've forgotten any of the other answers and the option to have them emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92914)

  • HT5312 I forget the answer of security question. What i need to do because this example not help me.

    I forget all of my personal information. I only remember my passworld. And i dont remember my answer of security question.

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (86211)

  • Forgot answer to security questions? What to do

    I forgot my answers to the secirity questions.
    How can we change them?

    If you do not have a rescue email address (different from alternate email address) set up on the account, you will need to contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic) or by phone: Apple Support Numbers
    If you do have rescue email address set up:
    Go to http://appleid.apple.com. Underneath where it says “Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
    After you sign in, click on "Passwords and Security" on the left.
    You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
    Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down
    After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.
    The "Forgot your answers?" link will not appear if you do not have a rescue email address set up.

  • What i do if i forget answer of security question ?, what i do if i forget answer of security question ?

    Hi ,
    please help me
    I forget answer my security question , what I do !?

    https://discussions.apple.com/message/19892239#19892239

Maybe you are looking for

  • Recovering from a network drive

    Hey all I've been successfully using Time machine on a network drive (using "defaults write com.apple.systempreferences TMShowUnsupportedNetworkVolumes 1"
 in a console). Unfortunately, my HDD broke and apple support had to install a new one. Now, ho

  • How do I make groups?

    For example, like in the iTunes store, where you see collections like Led Zeppelin or Metallica, and those both have drop down menus where you can see the contents of the group. Is there any way to make these same little drop-down menus in your iTune

  • Gif images in safari taking up cpu

    is anyone else having this problem in safari version 4 beta? i never used to have an issue w/ animated gif images w/ safari..but ever since i started using the latest safari gif images seem to take up 98-116% of cpu. will this issue be fixed soon on

  • What is the Oracle 12c Forms & Reports relase? what are the key benefits of Product?

    Hi All, Actually I heard from Oracle learning streams . Oracle 12c forms builder planned to release.  what are the key features of release . when it is available in OTN ? I have the following questions : (  Any one can answer me ) 1. In Forms Builder

  • Search feature in CP7 / CP8 without ToC

    Hi I am using CP7 and CP8, and publishing to HTML5 outputs. I want my learners to be able to search through the course content. But I don't have a ToC. So, is there any other way to add a Search field? Sreekanth