HT1349 Getting an error message when trying to start itunes "new itunes library"

I keep getting an error message when trying to open itunes " new itunes library"

what error message?

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  • Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software.  I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software.

    Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software.  I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software and don't recall installing any new software before the issue began.
    Any help would be greatly appreciated, I will post the error message below. Thanks.
    Process:    
    DSS Player [186]
    Path:       
    /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
    Identifier: 
    com.olympus.DSSPlayerV7
    Version:    
    7.4.0 (0.1)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [98]
    Date/Time:  
    2013-11-23 11:44:03.999 +1100
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:     
    209192 sec
    Crashes Since Last Report:      
    4
    Per-App Interval Since Last Report:  273602 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                 
    EDE95D54-CA0A-4ABC-8241-167C27AAFC1D
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000007ff4005
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.OlympusSys.OlympusDSSFile
    0x005e1fa3 DSSFile_GetDSSIndexMark + 1091
    1   com.olympus.DSSPlayerV7  
    0x0004e5cf -[DSSFileManager setActive] + 61
    2   com.olympus.DSSPlayerV7  
    0x0004a939 -[DSSFileManager setFileInfo:needMusicInfo:] + 698
    3   com.olympus.DSSPlayerV7  
    0x000486f8 -[DSSFileManager initWithFilePath:needMusicInfo:] + 124
    4   com.olympus.DSSPlayerV7  
    0x00009470 -[DSSMainWindowController createFileInfosNew:folderId:] + 742
    5   com.olympus.DSSPlayerV7  
    0x0000ccd6 -[DSSMainWindowController updateFolderInfos:folderIds:] + 622
    6   com.olympus.DSSPlayerV7  
    0x00020bdb -[DSSMainWindowController awakeFromNib] + 3665
    7   com.apple.AppKit         
    0x0114e21c -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1646
    8   com.apple.AppKit         
    0x0114c1a4 loadNib + 257
    9   com.apple.AppKit         
    0x0114b7f7 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 831
    10  com.apple.AppKit         
    0x0114b4ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
    11  com.apple.AppKit         
    0x011dafcb -[NSWindowController loadWindow] + 223
    12  com.apple.AppKit         
    0x01171f22 -[NSWindowController window] + 89
    13  com.apple.AppKit         
    0x013d6dbc -[NSWindowController showWindow:] + 36
    14  com.olympus.DSSPlayerV7  
    0x000035b4 -[DSSAppController applicationDidFinishLaunchingAfterShowSplashWindow] + 464
    15  com.olympus.DSSPlayerV7  
    0x000065d0 -[DSSAppController completeCheckRemoteConnWhenAppLaunch] + 86
    16  com.apple.Foundation     
    0x021b0738 __NSThreadPerformPerform + 705
    17  com.apple.CoreFoundation 
    0x032bc42b __CFRunLoopDoSources0 + 1563
    18  com.apple.CoreFoundation 
    0x032b9eef __CFRunLoopRun + 1071
    19  com.apple.CoreFoundation 
    0x032b93c4 CFRunLoopRunSpecific + 452
    20  com.apple.CoreFoundation 
    0x032b91f1 CFRunLoopRunInMode + 97
    21  com.apple.HIToolbox      
    0x02537e04 RunCurrentEventLoopInMode + 392
    22  com.apple.HIToolbox      
    0x02537af5 ReceiveNextEventCommon + 158
    23  com.apple.HIToolbox      
    0x02537a3e BlockUntilNextEventMatchingListInMode + 81
    24  com.apple.AppKit         
    0x0118e595 _DPSNextEvent + 847
    25  com.apple.AppKit         
    0x0118ddd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    26  com.apple.AppKit         
    0x011501f3 -[NSApplication run] + 821
    27  com.apple.AppKit         
    0x01148289 NSApplicationMain + 574
    28  com.olympus.DSSPlayerV7  
    0x0000257a _start + 216
    29  com.olympus.DSSPlayerV7  
    0x000024a1 start + 41
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib        
    0x00f44382 kevent + 10
    1   libSystem.B.dylib        
    0x00f44a9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib        
    0x00f43f59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib        
    0x00f43cfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib        
    0x00f43781 _pthread_wqthread + 390
    5   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib        
    0x00f43412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00f439a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 3:
    0   libSystem.B.dylib        
    0x00f43412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00f439a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x070a5400  ebx: 0x070a5c00  ecx: 0x001b4955  edx: 0x00000024
      edi: 0x07ff400e  esi: 0x00000000  ebp: 0xbfffdbc8  esp: 0xbfffdb60
       ss: 0x0000001f  efl: 0x00010217  eip: 0x005e1fa3   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x07ff4005
    Binary Images:
    0x1000 -   0x118fec +com.olympus.DSSPlayerV7 7.4.0 (0.1) /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
      0x187000 -   0x187ff7  com.apple.Cocoa 6.6 (???) <5A785062-1ABB-2A54-BAAC-8FEF95275E05> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
      0x18a000 -   0x484fef  com.apple.QuickTime 7.6.6 (1800) <D3538A45-5F4B-262A-06AB-64C1EBAC4A33> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
      0x530000 -   0x5aafff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
      0x5dc000 -   0x5e5fff +com.OlympusSys.OlympusDSSFile 1.3 (1.01) /Library/Frameworks/OlympusDSSFile.framework/Versions/A/OlympusDSSFile
      0x5ec000 -   0x5ecff7  com.apple.Carbon 150 (152) <2539A94A-34D9-45CB-8F3E-AD53149E0BD5> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
      0x5ef000 -   0x5efff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
      0x5f7000 -   0x85dff7  com.apple.security 6.1.2 (55002) <E88E133F-5FB3-446F-B753-2B8AD577B46A> /System/Library/Frameworks/Security.framework/Versions/A/Security
      0x93a000 -   0xa77fe7  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
      0xae7000 -   0xae8ff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
      0xaed000 -   0xb39fff +com.yourcompany.yourcocoaframework ??? (1.44) /Library/Frameworks/OlympusDeviceManager.framework/Versions/A/OlympusDeviceMana ger
      0xbe1000 -   0xc3eff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
      0xc5e000 -   0xda1fef  com.apple.QTKit 7.7 (1800) <9DD27495-3020-0928-B3F2-D418C336E163> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
      0xe58000 -   0xec2fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
      0xf1d000 -  0x10c4ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    0x1146000 -  0x1a29ff7  com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x1ec5000 -  0x1ff3fe7  com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x2057000 -  0x2057ff7  com.apple.ApplicationServices 38 (38) <EAF1BC8C-4FD4-4300-B8F7-4B24E49125E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x205f000 -  0x2139fff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x2184000 -  0x23f5fef  com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x2503000 -  0x2827fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x2967000 -  0x2cd2ff7  com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x2da2000 -  0x2dacffb  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x2db5000 -  0x2dfbff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
    0x2e08000 -  0x2f8afe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
    0x2fec000 -  0x30ecfe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
    0x3110000 -  0x311efe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
    0x3123000 -  0x3167ff3  com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x3186000 -  0x318fff7  com.apple.DiskArbitration 2.3 (2.3) <6AA6DDF6-AFC3-BBDB-751A-64AE3580A49E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x3199000 -  0x3199ff7  liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
    0x319d000 -  0x31afff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x31bc000 -  0x3269fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
    0x327d000 -  0x33f8fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x34f0000 -  0x3cdf557  com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x3da7000 -  0x3f6afeb  com.apple.ImageIO.framework 3.0.6 (3.0.6) <AE641FAD-DF38-AE31-B45B-85AEE7AF3A45> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x3fc9000 -  0x402afe7  com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x4062000 -  0x40fdfe7  com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x4124000 -  0x41e0fff  com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x4217000 -  0x426aff7  com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x4295000 -  0x42a6ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x42b3000 -  0x435bffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x4388000 -  0x439cffb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <9F5CE4F7-D05C-8C14-4B76-E43D07A8A680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x43aa000 -  0x43befe7  libbsm.0.dylib ??? (???) <B328FA0A-899C-4FC4-F2AC-2FDC08819CD2> /usr/lib/libbsm.0.dylib
    0x43c7000 -  0x43cafe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
    0x43cd000 -  0x43d9ff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
    0x43dd000 -  0x46fdff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x4773000 -  0x481ffe7  com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x4884000 -  0x48c8fe7  com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x48ef000 -  0x49bafef  com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x4a19000 -  0x4a99feb  com.apple.SearchKit 1.3.0 (1.3.0) <7AE32A31-2B8E-E271-C03A-7A0F7BAFC85C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x4acd000 -  0x4b00ff7  com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x4b18000 -  0x4bb5fe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x4bf4000 -  0x4c1affb  com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x4c30000 -  0x4c3dff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x4c46000 -  0x4cfffe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
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    0x4d67000 -  0x4d8fff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib
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    Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24600000 / 2
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 4
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06610000 / 5
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x06500000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x06300000 / 2

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    Thanks for helping make community forums a great place.

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  • I keep getting an error message when trying to download i tunes. It says it's looking for MSVCR80.dll and I find it on my computer so I don't know what else to do. Any suggestions?

    I keep getting an error message when trying to download itunes. It says it can't find "msvcr80.dll, but when I search for it on my computer it is there. My itunes was working just fine before I got the message to download the latest upgrade. I've not had any problems doing that before now, so don't really know what to do.

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Why do I get "generic error" message when trying to upload a self-created, 1hr .wmv file?

    I went through the forums and made sure that any blocks or copywrites weren't triggered by the file, it's clean and can be opened using a media player and other video editing software like windows MovieMaker. I keep getting "The importer reported a generic error" message and have no idea how to proceed. Can someone please help?

    Re: Why do I get "generic error" message when trying to upload a self-created, 1hr .wmv  file?
    This ARTICLE starts with a checklist on setting up a computer to run PrE best, then goes into a series of links for tuning up one's computer and OS, and then links on troubleshooting.
    There is also a link on posting all necessary info, to help others help you.
    Without knowing much more about your system, it is impossible to say much beyond that WMV's are tough assests to work with, requiring a lot of CPU horsepower.
    Good luck,
    Hunt

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