HT1349 help with iTunes update

iTunes failing to install its latest update, because C++ runtime thing isn't working with it. I can't get any help from Apple online - just getting a runaround. Does anyone know what the problem is and how to fix it? I'm running Windows XP.

Again. Yes.
"Updating itunes should have no effect on your library."
"HOWEVER, it has always been very basic to ALWAYS maintain a backup copy of your computer files/docs/pics/music/etc. If you fail to do this, then you will very like lose some or all of your files/msuic/pics/docs/etc at some point."

Similar Messages

Help with iTunes update and accidentally syncing phone to another iTunes account

I'm really hoping someone can help me.
Earlier tonight I updated iTunes on my laptop. I synced my phone and backed it up only to find an hour later when I was going through my messages that all of my contacts were gone. I read up online and apparently this was a common problem with the new update. I've tried the suggestion of going into settings>icloud and turning my contacts on but my numbers are still gone. When I plugged my phone into my computer again to restore the backup, It automatically started to sync again. I clicked cancel straight away but the previous backup changed from earlier on in the evening to the current time. So now I've no backup from earlier, Just from after I realised my contacts were gone.
I also noticed when I was clicking around that my partners email was signed into the itunes account, not my email. I signed him out and signed myself back in but nothing has returned.
Does anybody have a solution for this? I know I can't use a previous backup because it updated the backup to after I noticed the contacts were gone. I also tried restoring my computer to an earlier time from before I backed up iTunes but there's no recent backups of my computer. I also tried signing into iCloud but theres no contacts there either.
I have a feeling all of this was caused because my partners email was signed into iTunes when my phone backed up but I'm curious as to why it would just delete my contacts and nothing else?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

Help with itunes update!!

I already have itunes installed. If I update itunes, will I have to import all my music again?

Again. Yes.
"Updating itunes should have no effect on your library."
"HOWEVER, it has always been very basic to ALWAYS maintain a backup copy of your computer files/docs/pics/music/etc. If you fail to do this, then you will very like lose some or all of your files/msuic/pics/docs/etc at some point."

Please help with Itunes update ?

My itunes on desktop (OP/windowsXP) will not work . The other day there was an update installed and now it says missing a file . Do I have to uninstall all of program and reinstall . I have already tried to reinstall only (in add and remove progams ) but no luck???

try just move the .dll file from C:\Program Files (x86)\iTunes (or C:\Program Files\iTunes for window 32 bit) to desktop. reboot should fix it. if not you have to reinstall itunes(http://support.apple.com/kb/ht1923) choose repair if one component does not work.

HT1349 How do I get help with Itunes when I dont have a serial number for a Mac because I am not using a Mac???????

I just want to get some help using itunes. I have downladed music - paid for music, and can't get it into itunes. When I used th e'support' thing it just wanted to know my Mac serial numbers!! I don't have a Mac I hace a standard non Mac PC. So why can't I get help with itunes? Its taken me half an hour to get into this support thing because every single name I chose was taken!!!! Its just a nightmare. I hate it!
And now it tells me I must 'choose a community' and itunes isn;t listed! It gets worse! So I chose any community because this is just a never ending nightmare. 40 minutes ago now I clicked on support for itunes and I ended up here!

Thanks again. I bought two albums. I've no idea what I use to open a zip file. I just tell it to open and it ususally does but this time Windows media player won't do it!
I am in the UK and its 23.43 so I have to give up and go to bed now. As I said I have had no probes with Amazon downloads. I did email CD baby for help but they just sent the links that you offered earlier.
I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder. It looks like this:
SO02294360-catherinefeeny12-mp3 (1).zip
file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
Show in folderRemove from list
Have to give up for today and go to bed but your responses are very much appreciated. Thank you

Can anyone help with problem updating iphone5s cant get anything only apple on screen sometimes screen flashes blue

can anyone help with problem updating iphone5s cant get anything only apple on screen sometimes screen flashes blue

Hey damien555,
Thanks for the question, I understand how frustrating this may be. It sounds like the update process may have been interrupted, and to resolve the issue, we’ll need to restore your device in recovery mode with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

HT2311 Help! iTunes update 10.7 will not open: What to do??

Help! iTunes update 10.7 will not open: WHAT TO DO?
Recently I updated to Snow Leopard from 10.5.8 and then updated to 10.6.8. The recent update to itunes 10.7 has completely failed as iTunes fails to boot up and just send a message to Apple. So now I cannot access my music library. I tried deleting the new iTunes 10.7 and reinstalling iTunes 10.6.3 and also 10.3.1 with exactly the same result. I did the installation after turning off as many background software items as I could like Sophos Anti Virus and Little Snitch. This makes one want to give up on software updates - I have had an increasing number of failures as my machine gets to 5 years old.
Macbook:
Model: MacBook3,1, BootROM MB31.008E.B02, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB, SMC 1.24f3
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB

OK - I have found my own fix in an older thread / discussion:-
iTunes 10 for Mac: May quit unexpectedly on launch
http://support.apple.com/kb/TS3494
basically from home/Library/Quicktime one has to remove the file: DesktopVideoOut.component
Is this to do with Flip4Mac?

Having trouble with itunes update. Error with itunes64.msi. Windows 8.1 64 bit. Thanks.

Having trouble with itunes update. Error with itunes64.msi. Windows 8.1 64 bit. I tried uninstalling, but I am stuck now trying to reinstall.
It says itcan't find the itunes64.msi destination folder.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Help with this update statement..

Hi everyone,
I am trying to update a column in a table .I need to update that column
with a function that takes patient_nbr and type_x column values as a parameter.
That table has almost "300,000" records. It is taking long time to complete
almost 60 min to 90 min.
Is it usual to take that much time to update that many records?
I dont know why it is taking this much time.Please help with this update statement.
select get_partner_id(SUBSTR(patient_nbr,1,9),type_x) partner_id from test_load;
(it is just taking 20 - 30 sec)
I am sure that it is not the problem with my function.
I tried the following update and merge statements .Please correct me if i am wrong
in the syntax and give me some suggestions how can i make the update statement fast.
update test_load set partner_id = get_partner_id(SUBSTR(patient_nbr,1,9),type_x);
merge into test_load a
using (select patient_nbr,type_x from test_load) b
on (a.patient_nbr = b.patient_nbr)
when matched
then
update
set a.partner_id = get_partner_id(SUBSTR(b.patient_nbr,1,9),b.type_x);
there is a index on patient_nbr column
and the statistics are gathered on this table.

Hi Justin,
As requested here are the explain plans for my update statements.Please correct if i am doing anything wrong.
update test_load set partner_id = get_partner_id(SUBSTR(patient_nbr,1,9),type_x);
"PLAN_TABLE_OUTPUT"
"Plan hash value: 3793814442"
"| Id | Operation          | Name             | Rows | Bytes | Cost (%CPU)| Time     |"
"|   0 | UPDATE STATEMENT   |                  |   274K| 4552K| 1488   (1)| 00:00:18 |"
"|   1 | UPDATE            |        TEST_LOAD |       |       |            |          |"
"|   2 |   TABLE ACCESS FULL|        TEST_LOAD |   274K| 4552K| 1488   (1)| 00:00:18 |"
merge into test_load a
using (select patient_nbr,type_x from test_load) b
on (a.patient_nbr = b.patient_nbr)
when matched
then
update
set a.partner_id = get_partner_id(SUBSTR(b.patient_nbr,1,9),b.type_x);
"PLAN_TABLE_OUTPUT"
"Plan hash value: 1188928691"
"| Id | Operation            | Name             | Rows | Bytes |TempSpc| Cost (%CPU)| Time     |"
"|   0 | MERGE STATEMENT      |                  |   274K| 3213K|       | 6660   (1)| 00:01:20 |"
"|   1 | MERGE               |        TEST_LOAD |       |       |       |            |          |"
"|   2 |   VIEW               |                  |       |       |       |            |          |"
"|* 3 |    HASH JOIN         |                  |   274K|    43M| 7232K| 6660   (1)| 00:01:20 |"
"|   4 |     TABLE ACCESS FULL|        TEST_LOAD |   274K| 4017K|       | 1482   (1)| 00:00:18 |"
"|   5 |     TABLE ACCESS FULL|        TEST_LOAD |   274K|    40M|       | 1496   (2)| 00:00:18 |"
"Predicate Information (identified by operation id):"
"   3 - access("A"."patient_nbr"="patient_nbr")"Please give some suggestions..
what's the best approach for doing the updates for huge tables?
Thanks

Cannot contact Apple, need help with iTunes & Registration?

1, The number provided does not work outside the US.
2, The number for Thailand doesn't work either.
Serial number: C02KJ0xxxxxxx
Technical Support says is Expired ???
3, Can can tech support be expired on a 3 day old machine?
4, Why won't it register on the website?
What a nightmare. I want to register my 3 day old computer but you say tech support has expired.
I'm in Thailand and cannot call your support number. Its the number is incorrect.
Really need some help with iTunes can someone help me? OK to pay but I really really need some support.
Jason

First, have you moved or renamed the iTunes or iTunes Music folders, or any of the folder or track files in those folders, since iTunes last worked correctly?

Need help with itunes iphone update

When I try to sync my iphone 4 with ios 7 to itunes for windows, I also receive the "can't use devise...requires itunes 11.1 or higher". I am advised to download this version at itunes.com. However, when I follow the link, I am not allowed to download b/c my phone already has itunes installed on it. The download link offers no tab or lik for either updating or downloading any new software. What am I missing? BTW, my pc is updated with itunes 11.1.

Same problem here. It shows up under devices but there is no "page" for it. No tabs, music, apps, nothing.

Problem with itunes update. I am running OSX v 10.4.11 and can't get itunes to update. I had itunes 9.1.1 and when I tried ask it to update it said there was no update. sent old itunes to trash and now apple site itunes download is not working. help...

From Apple website when I go to itunes update to 10.3 I am not seeing the left column to download itunes 10.3. Does anyone else have this problem? I tried yesterday as well. Today, I threw my itunes 9.1.1 in the trash and emptied it... and then rebooted. What am I doing wrong?

What operating system are you running? I doubt it's an iPhone OS on a Mac Mini, but if you meant to choose 10.4 then you're out of luck. http://www.apple.com/itunes/download/ At the bottom of the left hand column on this page, you'll see it requires OS X 10.5 or higher.

Urgent help with itunes

Can anyone help. I was happily using itunes and then went to upgrade and now I have had all manner of issues with itunes. First I could use itunes but could not get web access wirelessly, so have reintalled itunes about 20 times, trying to follow advice on this site but I am sick of itunes now.
My current problem is that I install itunes 6, click on it and it will not open. I have tried to follow advice on this site but to no avail nothing helps...please help, help, help as this is so depressing! Ever since itunes messed with my PC it also now takes about 10 mins to shut down. I tried to install the old version of itunes and just got a crash box.
I am running Norton 2005 and have updated everything. PLEASE HELP!

hi Stu!
My current problem is that I install itunes 6, click on it and it will not open.
okay,
b if you're not getting any error message whatsoever,
this is probably your Norton Internet Security 2005. first try:
b noir, "itunes wont open" #6, 02:11pm Oct 3, 2005 CDT
... but if no joy with that, try:
Lorraine M, "NIS/i-tunes problem rectified" #2, 01:51am Oct 17, 2005 CDT
b if you're getting an error message,
post back to let us know what it says. include error message numbers if you're getting any.
keep us posted.
love, b

Please help with Itunes...

I downloaded AnyDVD so I'd be able to burn dvd's on my pc. While doing this I think I may have screwed my Itunes up. I've tried uninstalling and reinstalling all AnyDVD, Itunes, Quicktime programs. The problem I'm having is when I bring up Itunes and try burning a cd it says "disc burner or software not found." I ran diagnostic check on Itunes and this is what I get. Keep in mind when I checked the drivers for my pc SlySoft came up on all of them. SlySoft is the program for AnyDVD.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 8200
iTunes 7.2.0.35
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: ElbyDelay (5.1.0.0), AnyDVD (5.3.2.1), PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), Cdr4_xp (8.0.0.212),
UpperFilters: Cdralw2k (8.0.0.212), pwd_2k (8.0.5.9), GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
NVIDIA RIVA TNT2 Model 64
NVIDIA GeForce4 MX 420
Connected Device Information:
DiskDrive, WDC WD800BB-75CAA0, Bus Type ATA, Bus Address [0,0]
CDROM, JLMS DVD-ROM XJ-HD166, Bus Type ATA, Bus Address [1,0]
CDROM, TEAC DVD+RW DV-W58E, Bus Type ATA, Bus Address [0,0]
CDROM, NERO IMAGEDRIVE SCSI CdRom Device, Bus Type SCSI, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
F: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Is there a program out there that will let me run the AnyDVD program along with Itunes and be able to use Itunes 100%???? Please help... Lost in NY

Just deleted all other (ANyDVD, Decoder and shrink) programs, uninstalled Itunes and Quicktime; reinstalled Itunes 7.3 and Quicktime 7. Thanks for all the help. Randy

I need help with itunes for windows 7.

wondering if any one can help? i am running windows 7 and i recently had trouble with itunes it used to open and work, when i recieved my new iphone itunes decided not to open any more i tried un-install and re-install and it didnt work i reset my laptop back to its factory settings and re-installed itunes it worked for that day then went wrong again. i have tried doing apple software update and it comes up with error and some numbers followed by cc. if i try and re-install itunes it says invalid right to use bonjour.
any help? thanks

I have absolutely no idea who Ari is
It appears you do not know how to use this forum
To reply back to Ari, you should have done that on the same thread so that he can see it
Yes, you can call Apple if you are willing to pay for it
Allan

HT1349 help with iTunes update

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