HT1349 I bought a new iPhone last week and the charge is not working.
My charge is not working and the phone is new l bought it last week.
Are you using the adapter and cable that came with your iPhone? Try connecting it to another device or wall outlet.
Also, try the ideas here -> iPhone: Hardware troubleshooting
Power/Battery
Battery does not charge from the USB power adapter
Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
Also refer to iPhone and iPod touch: Charging the battery.
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Hello and thank you for posting back. What it sounds like is the cable that connects to the screen from the motherboard has either come loose or has a issue after the fall.
To fix this it would have to be opened up and the connections checked. If there is an issue with the cable then it would have to be replaced. This will require either you opening up the system yourself and checking the connections and tha cable or sending it in for repair.
Here is the link to the maintenance and service guide. If you feel comfortable doing the work it will help you.
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If you want to send it in for repair here is how.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP -
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Check the info of the Up to Date program: http://www.apple.com/creativity-apps/mac/up-to-date/
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