HT1349 I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

Do as it says and contact customer service instead of posting to these user to user technical support forums.

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HT2534 I have a new itunes card whenever enter the card number to recharge asks me to contact customer service

I have a new itunes card whenever enter the card number to recharge asks me to contact customer service

so contact them why are you on here? need the number?
check # for your country
http://support.apple.com/kb/HE57
Peace, Clyde

HT204053 I have an iTunes (Apple) id but the iCloud keeps asking me to sign in...

I have an iTunes (Apple) id that works fine but the iCloud keeps asking me to sign in and then says that the password is incorrect when I know it isn't. Have tried a password reset that works for everything else (App Store, iTunes etc) but iCloud still won't accept it. Any ideas?

You would have to access http://appleid.apple.com to find the email address but as you've reset the password you can't get into that. You will have to contact Support: the iTunes Store is probably the best place to start. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column.

Just today, I pressed redeem card, I entered the card in, and now my account says I have fifty dollars in it. I was wondering when I was trying to buy a song if something is wrong. Please Help me. It is Urgent.

Just Today, I redeemed my fifty dollar ITunes Gift card. For some reason, when I was paying for it it broght up those questions such as What was you're childhood nickname? I tried putting in all of the possible names but it does not work. Please respond ASAP Because I need help

When you access your itunes account for the first time from a device (make a purchase), the system verifies your Identity by asking your security questions. If you don't remember the answers (and they are case sensitive), here is a kBase article that could help.
http://support.apple.com/kb/HT5312

How can i get a refund for unauthorised purchase made by my 6 years old child? I tried in customer service and told me to write a email but I don't know where i have to.

How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?

I'd follow the "report a problem" link
http://www.apple.com/support/itunes/account/

HT203167 I have a gift card and I entered the redemption number; now, when I try to purchase an item, the message comes saying I already used the redemption card ???????

I have a gift redemption card; I entered the code, then tried to purchase an item. The response was "you have already used the redemption card" but I had not. What do I do now?

Try this ... https://discussions.apple.com/message/16622370#16622370

TS1292 hi i entered the serial number on my itunes card but i for got the

hi i entered the serial number on my itunes card and it asked me to enter some security questions but i dont remember any

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@

Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care

The salesperson for my iphone 4 said on Christmas morning we could go to our online account, select my number, select to change my SIM card, and enter the ICCID number so that I'd be able to use my iphone 4 today. I have not seen any such steps. Help?

The salesperson for my iphone 4 said on Christmas morning we could go to our online account, select my number, select to change my SIM card, and enter the ICCID number so that I'd be able to use my iphone 4 today instead of my old phone (not an iphone). I have not seen any such steps. Help?

I suspect the salesperson that told you that meant your online account with your carrier...have you tried logging into your carrier account online? To do this will require the sim number on your sim card, as well as the phone's IMEI number...you get the sim number off the sim card & the IMEI number, for the phone, is printed on the box.

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device

mickyja wrote:
I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device
Micky,
The iTunes Store sells songs in AAC format. Most Android phones can play AACs. Just sync them to your phone per the instructions with the phone.
If by any chance your phone does require MP3 format, you can use iTunes to convert the files, per this guide:
iTunes: How to convert a song to a different file format - Apple Support
(This conversion does not require burning.)
For future reference, note that the iTunes Store is really optimized for people using Apple devices. You might find it more convenient to buy music in Mp3 format from Amazon Digital Music or Google Play Music.

I have purchased itunes tv series, movies and music and have transferred them onto an external hard drive and tried to play them on my tv on a media hub. The file will not load. Is there some form of blocking by itunes or another p[roblem and how d

I have purchased itunes tv series, movies and music and have transferred them onto an external hard drive and tried to play them on my tv on a media hub. The file will not load. Is there some form of blocking by itunes or another p[roblem and how do I fix it?

You can't fix it. iTunes bought content is DRM protected. so it can only be played on authorized devices. i.e devices associated with the apple Id used to purchase the content. Its copyright protection that the rights owners demand.
Circumventing it, is illegal in most countries, and as such cannot be discussed here. If you want to play the content you'll need to connect your computer directly to your TV, or use some other device you can authorize for iTunes content such as an iPad, iPhone , iPod touch or Apple Tv.

I have purchased Adobe Acrobat XI Pro. I have a serial number (removed by host) I purchased this product after the free test period had expired. Now I cannot enter the serial number into the website because it says that the product is not

I have purchased Adobe Acrobat XI Pro. I purchased it after the free test period had expired. In the drop down menue on the website XI Pro is not listed so I cannot enter the serial number [removed by host]. So I cannot use the program. John Steele. [personal information removed by host] Thank you

@Bill, I removed your post, since its subject now contained the serial number which I could not remove.
Bill’s original reply: I cannot edit your post. Please remove the S/N ASAP. You should never post S/Ns.
I will add to Bill’s reply and add that you should not post your phone numbers or other personal information on the internet.

I have PURCHASED iTunes music on my iCloud account. The music appears on my iPhone. How do I get selected music from my iTunes on my iMac into the Cloud?

I have PURCHASED iTunes music on my iCloud account. The music appears on my iPhone. How do I get selected music from my iTunes on my iMac into the Cloud?

Sorry - not sure what you are asking. The Purchased music on your device is either on your device (i.e., downloaded to it), or it is not downloaded, in which case it is in iTunes in the Cloud. On your Mac, the same is true. Each device or machine may have different Purchases downloaded from iTunes in the Cloud.
What is it that you are wanting to do?
Cheers,
GB

I have been using trial of Lightroom 5 and decided to purchase it. When I entered the serial number in to license the program, it tells me the code is invalid.

I have been using the trial of Lightroom 5 and decided to purchase it. In the box where you enter the serial number to license it, I am told the serial number I entered is invalid. Is there a way to rectify this?

Follow up from my post- I have resolved the issue I had. After several more attempts to get it to work, I finally had a chat with an agent. For all intents, I did not get a resolution for the problem, all she did was repost a link to download. What I ended up doing was uninstalled the trial of Lightroom, along with the creative cloud software, and then loaded Lightroom from the link I received when I purchased it. The program runs just fine...

HT1349 I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

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