HT1349 I have replaced the hard-drive and updated the operating system of my laptop computer. How do I deauthorize computers I don't have anymore?

I received an error message from iTunes store regarding my recent app purchase. I already have 5 authorized computers so I can't sync the purchased app from my current computer.
My problem is, within four months I replaced the operating systems to my desktop and laptop. As for the other 3 authorized computers are long gone (when I didn't understand I had to deauthorize computers).
Can someone help me with this problem? I can't get internet at my home so I have to go to the local library or coffee house and get wifi, so I need to access my itunes from my laptop. How can I reset these accounts so I can keep the two I need?
Thanks, Dave

iTunes Store- About authorization and deauthorization

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When i go to type in pages, nothing shows? I recently had an authorized apple technician replace my hard drive and update my operating system to MAC OS X 10.6.8 . Are they related. I Have Pages 08' 3.0.1

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Thanks for your help. I downloaded the update from the link, however, this did not automatically update my Pages. Is there something else that I have to do? I located the download in Finder and clicked on it. When I clicked on the update, A dialogue box appeared saying "Alert - An eligible Pages application was not found in the location /Applications. What does this indicate?

I just put a solid state hard drive in my mac book pro and used super duper to copy the hard drive and move the data over to thew new ssd, but most of my music isn't in iTunes when I turned it on? How do I get my music to show up in my new drive?

I just put a solid state hard drive in my mac book pro and used super duper to copy the hard drive and move the data over to thew new ssd, but most of my music isn't in iTunes when I turned it on? How do I get my music to show up in my new drive?

Many thanks lllaass,
The Touch Copy third party software for PC's is the way to go it seems and although the demo is free, if you have over 100 songs then it costs £15 to buy the software which seems not a lot to pay for peace of mind. and restoring your iTunes library back to how it was.
Cheers
http://www.wideanglesoftware.com/touchcopy/index.php?gclid=CODH8dK46bsCFUbKtAod8 VcAQg

How do I set the HELP menu to use Indesign's local HELP files on the hard drive and not the web?

How do I set the HELP menu to use Indesign's local HELP files on the hard drive and not the web?
CS 5.0 launches the internet browser. > TO SLOW I DONT WANT THIS.
CS 3.0 uses the local help files > I WANT THIS FOR 5.0.

You're not speaking to the right forum for your request. Help is a Suite-wide feature and here is the forum where the Help application is discussed, and where the proper Adobe people hang out:
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My hard disk is damaged and i have no external hard drive, and i was wondering, if i sent my computer to Apple, would they back up my files for me before repairing it?

My hard disk has been damaged for about 4 months now. When I ran the disk repair under disk utility, it told me to back my files and send it in for repairs. My problem is that I had a external hard drive, but I lost it, so I obviously can't back up my files. Also I tried using other external hard drives and that didn't work, pretty sure it was because they were not formatted for a mac. So my question is that if I send my computer to Apple, for repair, that would they back up my files there before repairing my computer. It could be a dumb question but at least I asked. Also my mouse pad no longer works. The "clickability" of it stopped about 3 months or so after getting the computer and just around last Christmas the mouse would not click anymore at all, it would move if one put there fingers on the mousepad but it would not "touch click" anymore. So yeah, help!
And the OS X was still a snow leopard, not sure the number of the OS.

Can't you just get another external drive, format it for Mac OS Extended (Journaled) and backup some if not all of your files? Apple's not in the data recovery business. You should have maintained a backup and now it might be too late. Your best bet would probably be just to call it a loss and buy both an internal, to put in your machine, and an external, for backup purposes. You can boot from your installer disc, format the 'new' internal and begin restoring your apps at least.
I'll never understand why some people don't have backups. Drives fail. It's best to have redundant backups so that all three or four drives don't all fail at once.
Sheesh - I know that I'm not helping your problem but maybe now you've learned your lesson and others will as well.
Clinton

With Lion, How Can I Erase the Hard Drive and Reinstall The System Software?

I plan on buying a used iMac with a Core 2 Duo so that I can run Lion. Since Lion can only be purchased at the Mac App store what if I needed to erase my hard drive and re-install the system software. How can I do this without a DVD with the OS on it like I have for Snow Leapard. I suppose that I could boot from my Snow Leapard DVD and do the erase. Then, I supposed I would be able to download Lion again from the Mac App Store without paying for it again. But, how would you erase a hard drive and reinstall the system software when purchasing a new Mac with Lion already installed and no DVD at all with the OS on it?
-- Kaydell

When someone purchases any Apple computer with a DVD Drive, they should have recieved two DVDs... One contains the Operating System (up to Snow Leopard, Lion no longer ships on DVD) and the other contains the SYSTEM SOFTWARE (i.e. iLife and iWork). To install the software, they just insert the DVD with the SYSTEM SOFTWARE into any compatible Mac and run the installer. There is no need to erase the hard drive to install SYSTEM SOFTWARE. Maybe a friend can let you borrow the SYSTEM SOFTWARE DVD. The other option is to purchase the software via the App Store.
FYI... App Store purchases are linked to the PURCHASER'S APPLE ID. So if you buy a used Mac from a friend and that Mac already has Lion installed on it,that Lion purchase is linked to YOUR FRIEND'S APPLE ID, not yours. So if you want to download Lion again, you will have to enter your FRIEND'S APPLE ID AND PASSWORD. You can always have your friend re-download Lion and make you a DVD copy.

If I upgraded my MacBook Pro from Snow Leopard to Lion via the web and now wish to erase the hard drive and restore it to factory settings to sell. How do I accomplish this?

I upgraded the operating system on my MacBook Pro from Snow Leopard to Lion via the web. Now I need to erase the hard drive and restore it to factory settings, so that I can pass it on. How do I accomplish this? When I insert the Mac OS X install disk, the only option is to erase the free space. Any insight would be appreciated.
Thank you

You need to boot off the original Snow Leopard DVD's that came with the system.
Once you are running off of the DVD you will be able to do a clean install of SL
To boot off the DVD with the system up running Lion insert the DVD. Open Sytem Preferences->Startup Disk and select the DVD then restart the machine.
Message was edited by: Frank Caggiano

Replaced my hard drive and now the problems begin

I replaced my 60GB hard drive with a Seagate 160 GB 5400rmp PATA drive following the instructions on iFixit. I reloaded 10.4 from my disk, and when prompted to connect another Mac on to my Mac to transfer data, I connected my LaCie external instead, which had a Carbon Copy Clone of my computer on it.
NOW;
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2) Photo shop quits, and every time I try to restart it, quits again
3) Quick time quits when I try go into Preferences and update.
4) If I run a movie or stream video on Firefox or Safari, they quit.
I am upgrading to 10.4.11 in the hope that this fixes the problems, but if it doesn't..............
Is there a fix for any of these?
Thanks in advance for any thoughts and insight.
Jamie

eww;
Thanks for the welcome. I guessed you were going to suggest that I reformat the new hard drive and reboot with the external drive and then download everything from my external to my new internal. I tried that and after restarting and pressing "T" all I saw on my display was a floating fire wire symbol. In other words even though Carbon Copy Clone said that my external was a bootable drive, it didn't boot. So disk utilities wouldn't let me reformat the new internal drive because it was the start up drive.........
SO, I replaced the new hard drive in my computer with the old one, re formatted the external drive and made another Carbon Copy of my System Partition on my external drive thinking that the original copy wasn't a complete copy. This time I tried to restart using my external drive again. Again only the fire wire symbol.
I am at a loss as to what to do. I don't have another computer to down load into from my old computer and then up load with. I can't re format the new drive because I can't start my computer using my external drive, and I have less than 1 gb of open space left on my old internal hard drive, which is making my computer move slower than a snails pace.
Like I said, I am at a loss.
Any and all suggestions will be greatly appreciated. Did I not download something properly?
Thanks;
Jamie.

I purchased elements 9 for iMac as a paid download 10/23/2012, recently I had to replace my hard drive and lost the program. I had read that purchased downloads were available for three years but the link with my past order information is no longer click

I purchased elements 9 for iMac as a paid download 10/23/2015, recently I had to replace my computer's hard drive and lost elements. I had read that downloaded purchases would be available for 3 years but, when I click onto the serial number of that order it isn't active. By clicking onto the link it should take me to the site where I can re download the elements 9 but, it doesn't do anything. Unfortunately calling Adobe did not help, they will not address any elements questions over the phone, there's a recording directing all elements questions to this forum. Any suggestions would be greatly appreciated. Thank you. Diana

Try here:
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

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I can not get my ipod classic to transfer photos from my ipod to my pc

You need a third-party program like the paid PhoneView or TouchCopy. The free iFunBox may work.
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After formatting my hard drive and reinstall my Operating System and aperture with latest version 3.4.3 I can't open it anymore.Keep on crashing while trying to open.

Need help please

Process:         Aperture [296]
Path:            /Applications/Aperture.app/Contents/MacOS/Aperture
Identifier:      com.apple.Aperture
Version:         3.4.3 (3.4.3)
Build Info:      Aperture-310022000000000~2
App Item ID:     408981426
App External ID: 12009533
Code Type:       X86-64 (Native)
Parent Process: launchd [133]
User ID:         501
Date/Time:       2013-02-01 04:25:46.676 +0000
OS Version:      Mac OS X 10.8.2 (12C3104)
Report Version: 10
Interval Since Last Report:          43949 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      4219118F-5A20-1074-7125-E46DBF5D865F
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture
Reason: no suitable image found. Did find:
          /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper
          /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper
Binary Images:
       0x10ff4e000 -        0x1106a3fff com.apple.Aperture (3.4.3 - 3.4.3) <01A802BA-0100-3F80-947C-A8FEA4726352> /Applications/Aperture.app/Contents/MacOS/Aperture
       0x1108c5000 -        0x1108ceff7 com.apple.PhotoFoundation (1.0 - 10.17) <C40F985F-9C0A-389A-9E21-684EB0A5B160> /Applications/Aperture.app/Contents/Frameworks/PhotoFoundation.framework/Versio ns/A/PhotoFoundation
       0x11094b000 -        0x110e6bfff com.apple.RedRock (1.9.4 - 310.33) <9B94495A-2267-3684-B6E8-9FE3D4B46495> /Applications/Aperture.app/Contents/Frameworks/RedRock.framework/Versions/A/Red Rock
       0x11116f000 -        0x1111f2fff com.apple.iLifePageLayoutCore (1.0 - 200.9) <8AAC1EB9-5823-3624-A525-635C2A77C34E> /Applications/Aperture.app/Contents/Frameworks/iLifePageLayoutCore.framework/Ve rsions/A/iLifePageLayoutCore
       0x111252000 -        0x111257fff com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5) <906317D7-09FF-3B77-8F35-01BB74C0109C> /Applications/Aperture.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fr amework/Versions/A/iLifePhotoStreamConfiguration
       0x111265000 -        0x111296ff7 com.apple.iLifeAssetManagement (2.7 - 40.34) <E4E1A39C-E8AE-31D5-9C50-B392EBAD7447> /Applications/Aperture.app/Contents/Frameworks/iLifeAssetManagement.framework/V ersions/A/iLifeAssetManagement
       0x1112cd000 -        0x1112daff7 com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <0F515DED-D77E-3E4F-876D-F5CE596A844C> /Applications/Aperture.app/Contents/Frameworks/AccountConfigurationPlugin.frame work/Versions/A/AccountConfigurationPlugin
       0x1112ee000 -        0x111391ff7 com.apple.MobileMe (13 - 1.0.4) <9A7FCC99-67CE-3F5E-98BB-9079B305087F> /Applications/Aperture.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mo bileMe
    0x7fff6fb4e000 -     0x7fff6fb8293f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
    0x7fff8a7b5000 -     0x7fff8a7b5fff com.apple.ApplicationServices (45 - 45) <5302CC85-D534-3FE5-9E56-CA16762177F6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x7fff8af5b000 -     0x7fff8af5bfff com.apple.CoreServices (57 - 57) <45F1466A-8264-3BB7-B0EC-E5E5BFBED143> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff8af5c000 -     0x7fff8b10afff com.apple.QuartzCore (1.8 - 304.0) <FF868C9A-26E1-35F0-8443-CBCE057DDF68> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7fff8bcda000 -     0x7fff8bd48fff com.apple.framework.IOKit (2.0.1 - 755.20.4) <F2E5AC1B-F03D-3916-B239-7B421579DFA5> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff8f56c000 -     0x7fff8f5bdff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <01D6016D-7839-3903-82CE-A6A269E228A2> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x7fff8f92a000 -     0x7fff8f92afff com.apple.Cocoa (6.7 - 19) <3CFC90D2-2BE9-3E5C-BFDB-5E161A2C2B29> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff8f9bf000 -     0x7fff8fb49fff com.apple.WebKit (8536 - 8536.26.14) <90B29BF4-72E5-3C9E-BAF8-8587E300D694> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff92dc8000 -     0x7fff93098fff com.apple.security (7.0 - 55179.1) <BAE956AE-6FF5-3B12-B64D-529F4FA1E2DA> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff93102000 -     0x7fff93102fff com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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    0x7fff9534c000 -     0x7fff953e9ff7 com.apple.PDFKit (2.7.2 - 2.7.2) <DE5BE2EF-2570-3792-B1C3-AAD45765F533> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x7fff969db000 -     0x7fff969eaff7 com.apple.opengl (1.8.6 - 1.8.6) <00AEBEA7-5F1B-3CB3-8950-2784E8B05BC6> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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My MacBook pro motherboard needs replacing (expensive!!), would I be able to remove the hard drive and have it put into my partners MacBook air?

My MacBook pro would not boot up, took to genius bar and tech tried everything to boot up, but no luck, he says it looks like main board has gone, It would cost £750!! He said if I wanted to purchase a new mac, they could transfer my hard drive to the new mac. My partner has a MacBook air, which they hardly use, so I was wondering if the techs would be able to transfer my hard drive from the pro to the MacBook air? Any advise would be appreciated

Not the Hard Drive itself! In the MacBook (Pro) you have 2.5" hard drives, and in the MacBook Air there are 1.8" (the older once) or special form factors SSDs (MacBook Air 2011). So the hard drive quite bigger in your MBP.
But the data could be transferred to the MacBook Air with an external enclosure, if the hard drive in the MacBook Air is big enough.

I have a iMac 6,1 that I want to reformat the hard drive and reinstall Snow Leopard version 10.6.3 . I don't know how to reformat

I have a iMac 6,1 that I need to reformat the hard drive and reinstall Snow Leopard version 10.6.3 . How do I reformat ?

Boot the ssystem from the OS DVD. Once it is booted run Disk Utiltiy. Select OS Extrended (Journled)
See http://support.apple.com/kb/HT3910?viewlocale=en_US&locale=en_US

Replaced my hard drive and can't get snow leopard back...

I replaced my hard drive and reinstalled the operating system using my "Leopard" install CD. But I had purchased "Snow Leopard" and now have no idea how to get "Snow Leopard" back. Itunes won't work for some reason...everything else is fine. I do have my time machine...but I had so much junk on their I don't want to just restore it... I want a fresh computer with what I had purchased..."Snow Leopard"...so that I can maybe upgrade to Mountain Lion.
Can someone help?

You need to reload it from the DVD you used to install it. If you've lost that, the online Apple Store sells them.
(72872)

I had to replace my hard drive, and I don't have access to my sync code to get my bookmarks into my new browser. How do I get my sync code if I don't have the original email containing it?

I had to replace my hard drive and need to get my bookmarks from my sync account, but I don't have access to my sync code. How do I get it or can you send it to me again. It was in my email on my bad hard drive. Thanks.

Intertech Design wrote:
Where do I get the specially assigned serial number????? I don't want to have to purchase anything since I already bought the CS2 and I don't need a newer version.
Follow the prompts at the link provided by Ned.
Everything's there including your new CS2 non-activation download file and your new non-activation serial number.
It's free for existing owners of CS and CS2. Nothing more to purchase.

HT1349 I have replaced the hard-drive and updated the operating system of my laptop computer. How do I deauthorize computers I don't have anymore?

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