HT1349 I placed a CD into the player and nothing happened! How can this be removed?

I purchased my i-mac this week and came to try a CD ( Mac for Beginners). To my astonishment nothing happened and the CD
is still located with the mac!
I would welcome any guidance advice or support to remove this.
Thanks

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
Do a malware check with some malware scanning programs. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
* [[Searches are redirected to another site]]

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My IPhone shut off by itself and I can't turn it back on. My lock screen button is broken and I tried plugging it into the wall but nothing happened. Can you guys please help me.

My IPhone shut off by itself and I can't turn it back on. My lock screen button is broken and I tried plugging it into the wall but nothing happened. Can you guys please help me.

IIf the battery was completely drained it might take some time before the phone will respond. Wait at least 30 minutes with the phone connected to the charger. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the phone starts up let it continue to charge until it's 100%.
if the broken button will not let you do the reset Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

I put a install disk into the computer and nothing happens

I just bought the Macbook pro and im tring to install Photoshop elements 10. I put in the disk and nothing happens. I'm used to a window opening saying "install" on my PC. Does this not happen on a MAC? how do i install new software?

First you have to check to make sure software works for your operating system (10.7) first.
Ok, it is
https://www.adobe.com/products/photoshop-elements/tech-specs.html
Ok, next you need to log into Adobe forums here and ask again
http://forums.adobe.com/community/photoshop_elements
Usually what occurs is a disk shaped object appears on your desktop and you double click it to open and inside will be a installer pkg or dmg you doubleclick to install the software.
Ask over on Adobe forums for assistance.

Real Player seems not to be working properly.It downloads the video but I click "play", nothing appears on the screen.It worked ok till some days ago.I've tried resetting real player but nothing happens.How can I solve this?

Real Player is not working properly.It downloads videos but when I click "play" ,it doesn't reproduce the video. I tried resetting Real Player but nothing happens.
It worked fine up until a couple of dyas ago.
What can I do?

compuma wrote:
What can I do?
Ditch RealPlayer and use a real audio app.

In google searches, selecting the advertised links do not load the page I have to copy the link into the address bar to load, how can this be fixed?

Hi,
When I select one of the advertised links in a google search, the tab flashes and looks likes it's loading but nothing happens. If I copy/paste the link into the address bar it works OK. It also works correctly using IE.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
Do a malware check with some malware scanning programs. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
* [[Searches are redirected to another site]]

The command key - nothing happens. how can i check if it works (new to mac)

i have macbook pro 2013
and i am trying to figure out the command key and its use (next to space bar ) left hand side
when i press it nothing happens?
and also is there a delete key on the keyboard that above the return key rigth? and that doesnt seem to work either if i am on a file and press that arrow (left)
can anyone tell me if there is a problem ? or is there something i can try to see if it works? i have checked the keyboard mappings etc and its fine and set to default..
thank you

The command key is used in combination with other keys to do commands in apps as well as the Finder
The easiest way to tell if your command and Delete keys work is to highlight a file that you want to move to the Trash. Hold down the Command key and then hit the Delete key. The file should move to the trash.
here is a list of more keyboard shortcuts. http://www.danrodney.com/mac/

When I click on update the download runs in the background and nothing happens, how do I correct this so I get updates?

I receive a message box asking if I would like to update Firefox. I click on yes and it goes to the download box with the long horizontal download bar with blue and white moving lines. That never changes...it simply stays with this box, the download bar never changes and it doesn't matter how long I wait for it to complete install it never occurs. The update box appears randomly in time, but it is quite often.

Hello emckenzie
If there is an issue with update or permissions '''the better, quickest and safest way''' is to download and install firefox:
1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html
2. '''Trash''' the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data.
see also: [https://support.mozilla.org/en-US/kb/install-firefox-mac?redirectlocale=en-US&redirectslug=Installing+Firefox+on+Mac#os=mac&browser=fx16 Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

When I type an entry in the Google box in the navigation toolbar and then hit enter or click on the magnifying glass, nothing happens - how can I fix that?

The Google search box was working correctly, then just seemed to stop of its own accord, mid-session.

Did you try to close and restart Firefox?
Did you try to reboot the computer?
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
See also:
*http://kb.mozillazine.org/Search_Bar
*http://kb.mozillazine.org/Unable_to_search_or_add_new_engines

HT1653 I am running Windows Vista and up to now I-Tines has worked but today it refuses to open - I click the icon and nothing happens - how do I fix this ??

Hi - for a year or more IThunes has been fine with Vista on my machine - today no matter what I do I can't open it - I am guessing something that has been upgraded is now causing a compatibility issue. Anyone know how to fix ?
Thanks.

Sorry in both cases I tried to type i-Tunes !!
Fat Fingers

I downloaded an album on itunes using my new itouch; but it's only allowing me to put three songs at any one time into the music app...how can i get it to just move them all in there?

i downloaded an album on itunes using my new itouch; but it's only allowing me to put three songs at any one time into the music app...how can i get it to just move them all in there?

hi philly, thanks for getting back to me, especially on such a busy day.
I don't think that's quite the issue though. I bought an album and it appears in 'my purchases' within the itunes app. Yet, in order to listen to the music, i must use the 'music' app and in this application, there are only three tracks displayed at any one time from my downloaded album.
I can 'download all' from the 'my purchases' section but that still doesn't help, it just keeps the last three tracks downloaded in the music app.
I have the 'icloud' enabled and wondered if it had anything to do with that.
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Help! My iPod 5th gen all the sudden will not turn on. I was using it earlier today, it has a full battery and worked fine earlier. Nothing happens when I try to restart/turn off, it just remains black. I plugged it into my pc and nothing happened.

Help! iPod Touch 5th gen.
It worked fine earlier today, I was using it with no issues. I just picked it up to use it again and it's dead...nothing happens when I try to restart/shut off. I plugged it into my PC and nothing happens, my pc doesn't acknowledge it. Please help, I have 1500 pic of my daughter on here and they aren't backed up ..

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

My iPhone 4 died and I have tried charging it and plugging it into the computer, but nothing happens execpt the dead battery thing that pops up when you charge it when it's completely dead.

My iPhone 4 died and I have tried charging it and plugging it into the computer, but nothing happens execpt the dead battery thing that pops up when you charge it when it's completely dead.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I'm trying to copy music from my PC to itunes. I open itunes, go to 'file', go to 'add folder to library', select the folder and nothing happens. What am I doing wrong?

I'm trying to copy music from my PC to itunes. I open itunes, go to 'file', go to 'add folder to library', select the folder and nothing happens. What am I doing wrong?

Hello there, gleab.
The following Knowledge Base article reviews the ways to import content into iTunes:
Adding music and other content to iTunes
http://support.apple.com/kb/ht1473
Also keep in mind which formats can be added:
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Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing

I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing happens. Voice just tells you the unlock button, time, poweroff button.
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Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipad is hung what to do?i cannot switch off for 2 weeks because of i cloud it say full and cannot be back up i try to close or open the settings but nothing happen anyone can help me thanks a lot in advance

my ipad is hung what to do?i cannot switch off for 2 weeks because of i cloud it say full and cannot be back up i try to close or open the settings but nothing happen anyone can help me thanks a lot in advance

Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until the device restarts

HT1349 I placed a CD into the player and nothing happened! How can this be removed?

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