HT1349 i tunes could not connect to the i tunes store

can not conect to itunes store error Ox800090318 using windows vista on my dell

Hi davwatto thanks for taking the time to reply.
ok, so tried to open my safari which was version 5.1.7 and i received the error message:
safari can't connect to the server
safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
Safari can’t open the page.
Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
Not sure how to check the logs for itunes though
If you have any idea how to fix this issue that would be great as im at a total loss.
Thanks

Similar Messages

  • Itunes could not connect to the itunes music store.

    I have been reading the posts and though this issue has been reported repeatedly, I cannot seem to find an answer of how to solve the problem.
    I am using a Gateway desktop computer (550GR) Windows XP Home Edition, iTunes (latest edition) and unfortunately have never been able to access the store. I used to have Norton Antivirus but decided to uninstall it to see if this would solve the problem (It did not). I decided to use the EarthLink Protection Center (but unfortunately I am still not able to access the music store). I have allowed the program in firewall exemptions in both Windows and PCC but to no success.
    I have uninstalled iTunes on two occasions to see if this works but it has not. I have run out of options and would appreciate any help. Thanks.

    I've copied diagnosis from iTunes:
    Network Adapter Information
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 10.0.1.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 10.0.1.1
    DHCP Enabled: Yes
    DHCP Server: 10.0.1.1
    Lease Obtained: Sun Feb 04 22:14:11 2007
    Lease Expires: Sun Feb 04 23:14:11 2007
    DNS Servers: 10.0.1.1
    Network Connection Information
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was unsuccessful.
    A secure network connection could not be established.

  • Ugh: "iTunes could not connect to the iTunes Music Store"

    G5, OSX 10.4.10, iPod 5G 1.2.1, iTunes 7.3.1.
    Actually I have not been able to access the music store for over a year. It stopped working after an iTunes upgrade I do not recall. 2G finally died and I just bought a new 5G.
    I can enter the music store and preview songs, but I cannot "add song" or access my account.
    I logged out and re-started iTunes, now I cannot log in and I cannot even "create a new account". Always same error.
    I have trashed and re-downloaded and re-installed iTunes a couple times same results. Keychain First Aid did not find any problems. I run Cocktail 3.8.1 a couple times/week (defaults). I have few fonts and none of them appear bad. I do not have any web accelerators.
    Any other ideas? This is bumming me out.

    Howdy jjlearnt,
    It sounds like you're getting an error anytime you try to get to the iTunes Store in the iTunes application. I can see how that would be frustrating. Take a look at this article which mentions the error number you are getting:
    Apple software on Windows: May see performance issues and blank iTunes Store
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • My ITunes works perfectly except for the ITunes Store which gives me the following message "I Tunes could not connect to the I Tunes Store. An unknown error ocurred (-3221)

    Whenever I try to connect to the I Tunes Store, I get the following message " I Tunes could not connect to the I Tunes Store. An unknown error occcured (-3221).
    Make sure your network connection is active and try again.
    But my network connection is active.
    Help!

    Hi davwatto thanks for taking the time to reply.
    ok, so tried to open my safari which was version 5.1.7 and i received the error message:
    safari can't connect to the server
    safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
    The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
    The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
    Safari can’t open the page.
    Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
    Not sure how to check the logs for itunes though
    If you have any idea how to fix this issue that would be great as im at a total loss.
    Thanks

  • Error message -3221 - Could not connect to the I-Tunes Store

    I last accessed the I-Tunes store on November 3, 2007 with no problems. The last week of November I received the following error message. "I-Tunes could not connect to the I-Tunes store. An unknown error has occurred (-3221)." I have the latest version of I-Tunes (7.4.3.1). I cleared my DNS server and am sure I-Tunes isn't blocked in my firewall. In fact, I followed all the suggestions given on the I-Tunes diagnostic website. I cannot find any mention of anyone else that has received this particular message. Can anyone help me????

    Macafee security center is the culprit.
    Open Macafee then: select;
    Internet & Network > configure
    Firewall > Advanced
    Programm Permissions > scroll down to Itunes
    Highlight (click on)
    Then Grant full access to Itunes.
    APPLY then OK
    When you select store from Itunes you will need to register with Itunes

  • HT4583 i tunes could not connect to the i tunes store

    i tunes could not connect to the i tunes store

    In the same vain as you, I updraded my iMac to 10.7.5 and iTunes to 10.7 this Week-End.
    I can't connect to the CND iTune Store because of a box that tells me I'm not connected to the internet....But I am, as everything else works find....From my iPad either, I can't connect....But I can from my iPhone if I'm on 3G....And of course, AppleTV doesn't work either.
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  • TS1368 i Tunes could not connect to the i Tunes Store. An Unknown error occurred(11556)

    i Tunes could not connect to the i Tunes Store. An Unknown error occurred(11556)

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • TS1368 I could not connect to the i tunes store as an error occured (-3212) any help in solving this problem would be most grateful

    I could not connect to the I Tunes store as an error occured with the number as follows (3212) any one out there that knows what has happened and how can I rectify look forward to your replies

    Hi c1r1g1,
    If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • I Tunes could not connect to the itunes store An unknown error occurred 11556

    I Tunes could not connect to the itunes store An unknown error occurred 11556
    Make sure your network connection is active and try again

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • TS1368 i Tunes could not connect to the i Tunes store.The network connection was reset

    i Tunes could not connect to the i Tunes store.The network connection was reset
    when accessing itunes store

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • HT2729 i tunes could not connect to the i tunes store.an unknown erroroccurred (11556) make sure your network connection is active and try again

    i tunes could not connect to the i tunes store.an unknown erroroccurred (11556) make sure your network connection is active and try again

    Try opening an elevated command prompt by going to the start screen, then typing "CMD" without quotes and pressing CTRL + SHIFT + ENTER.  It will ask you if you want to allow it to make changes, click yes.
    Then, while in the command prompt, you need to type "netsh winsock reset".  You type this without the quotes.  Make SURE you are in an elevated command prompt window before trying this. If you don't know what that means, search google for "elevated command prompt".

  • Upon logon I get message (An unknown error occurred.  I tunes could not connect to the itunes store (-3212)

    I get the error message "Itunes could not connect to the itunes store.  An unknown error occurred (-3212)  I have deleted all apple/itunes files and reinstalled the new version of itunes.  Still get the same message.

    Hey GaryScar,
    Thanks for the question. I understand you are experiencing issues with connecting to the iTunes Store. The following articles may help to resolve your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    "Error 3000" through "3999"
    Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
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    Matt M.

  • Itunes could not connect to the itunes store. an unknown error occurred (11556)

    itunes could not connect to the itunes store. an unknown error occurred (11556)

    Excellent it worked for me.
    First I tunes was unable to update software so I removed then deleted installed program folder location after that properly performed clean installation for itunes64.
    When tried to sign in received this message. Even restart the pc did not help.
    Your help was fruitful.

  • ITunes could not connect to the iTunes Store "Error Message"

    I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
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    HP Pavilion 061 ED842AA-ABA M7250N
    iTunes 7.6.2.9
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 425XXXXXXXXXXXXX
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    The current local date and time is 2008-07-06 01:07:54.
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    RADEON X300 Series Secondary
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    Network Adapter Information
    Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: XXXXXXXXXXXX
    Subnet Mask: XXXXXXXXXXXX
    Default Gateway: XXXXXXXXXX
    DHCP Enabled: Yes
    DHCP Server: XXXXXXXXXX
    Lease Obtained: Sun Jul 06 01:02:58 2008
    Lease Expires: Sun Jul 06 02:02:58 2008
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    Online: Yes
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    Using LAN: Yes
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    LowerFilters: PxHelp20 (2.0.0.0),
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    Track 2, start time 04:18:00
    Track 3, start time 07:16:25
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    Track 5, start time 15:23:17
    Track 6, start time 20:15:17
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    Track 8, start time 26:10:40
    Track 9, start time 28:59:05
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    iTunesHelper 7.6.2.9 is currently running.
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    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
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    I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
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    The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
    After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
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    Ken Newquist
    Lafayette College

  • ITunes RADIO is not working.  "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so -  iTu

    iTunes RADIO is not working.
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    Simply put, firstly, I can't connect to the internet when I click on Radio.  People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
    Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
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    Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
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    ===============================================================
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      Model Name:                       MacBook Pro
      Model Identifier:                 MacBookPro8,2
      Processor Name:               Intel Core i7
      Processor Speed:               2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):         256 KB
      L3 Cache:                            6 MB
      Memory:                              16 GB
      Boot ROM Version:            MBP81.0047.B27
      SMC Version (system):      1.69f4
      Serial Number (system):   C0*******F8V
      Sudden Motion Sensor:
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      Vendor: Intel
      Product:            6 Series Chipset
      Link Speed:       6 Gigabit
      Negotiated Link Speed:           6 Gigabit
      Description:      AHCI Version 1.30 Supported
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      Capacity:           512.11 GB (512,110,190,592 bytes)
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      Revision:           040H   
      Serial Number: 0000000012330912E75A
      Native Command Queuing:    Yes
      Queue Depth:   32
      Removable Media:        No
      Detachable Drive:        No
      BSD Name:         disk0
      Medium Type:      Solid State
      TRIM Support:     Yes
      Partition Map Type:     GPT (GUID Partition Table)
      S.M.A.R.T. status:         Verified
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      Capacity:           209.7 MB (209,715,200 bytes)
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      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
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      Content:            Apple_CoreStorage
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      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
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    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
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