HT1349 iPhone 4s has totally locked up with black screen. No buttons respond. Prior to this trying to initiate a text message, the onscreen keyboard would not respond. tried other functions which led to overall black screen, no response to any buttons

iPhone 4s has locked up with no response to any buttons. First occurrence on a 1+ month old iPhone

Have you tried a very basic troubleshooting step well-outlined in the User Guide called reset? Hold the on/off switch and the home button togeter (usually around 30 seconds) and don't let go until you see the Apple logo.
I highly recommend reading the User Guide to learn about other general troubleshooting steps.

Similar Messages

My iPhone 4S went into lock-up with a screen display image of USB connector pointing to iTunes logo. I took it to a Verizon store and they said I have a brick lock and that only an Apple retail store 50 miles away could clear it

My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!

villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all.

My iPhone 5s has completely locked up with the iOS8.0.2 update. PLEASE HELP!

I connected my iPhone 5s to iTunes this am and it prompted me to install the iOS 8.0.2 update, which, like an idiot, I accepted.
Now my phone has the screen telling me to connect to iTunes. When I connect to iTunes it says I have to restore my phone. RESTORE? So to keep my idiot streak rolling, I chose to restore now it is giving me an error (4005) and wont restore and my screen is still locked up and I am just sitting here....like an idiot.
Can someone please help me...not be an idiot.
Thanks!

There were/are some issues with Windows (PC) and iPhone. Not sure if that is past but there was an update on Windows for iCloud which was one issue also.
As long as: there is more than enough free space for the download/install/update (which with file compression may seem like a lot of wasted space), and you have backup - either should be fine.

Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTune

Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTunes. On line live chat won't chat until I give them my serial number which I can't get to because its frozen and can't call for the same reason!! Omg! Someone please help me!?

Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
For more information on this, take a look at this article:
iTunes has detected an iPod in recovery mode - Use iTunes to restore
http://support.apple.com/kb/ts1456
Best of luck,
Mario

Hello, my iphone 5s fell, thereafter i tried taking a picture, the camera app just shows a black screen and hangs, the front camera works on other apps but the rear camera is not working, all other apps work perfectly well, how do i resolve this

Hello, my iphone 5s fell, thereafter i tried taking a picture, the camera app just shows a black screen and hangs, the front camera works on other apps (such as facetime and skype) but the rear camera is not working, all other apps work perfectly well, how do i resolve this

Double tap Home button and delete Camera app from multitask-list.
Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
If problem persist, make an appointment with genius bar for evaluation.

MY APPLE TV HAS TOTALLY LOCKED UP CAN YOU HELP ?

MY APPLE TV HAS TOTALLY LOCKED UP !
CAN YOU HELP PLEASE ?

Locked up is way to simplified for anybody to help you with anything
If connecting it by usb to a computer and restore the firmware usng itunes then your appletv is broken

TS4000 I have a dialog box in Mac OS calendar that says "moving calendars to server account. It has totally locked up the Calendar app. I have forced quit, restarted the Mac as well as Calendar but I can't use Calendar at all. How can I restore Calendar?

I have a dialog box in Mac OS calendar that says "moving calendars to server account. It has totally locked up the Calendar app. I have forced quit, restarted the Mac as well as Calendar but I can't use Calendar at all. How can I restore Calendar?

No one have any idea as to what's going on with my issue?
A lot of people do, if you take a look at the More Like This widget on the right side of this page.
Try signing out and back in to iCloud in System Preferences.

My iPhone 4 has water damage and a cracked screen but i have no warranty will apple still replace my phone at a cost?

my iPhone 4 has water damage and a cracked screen but i have no warranty will apple still replace my phone at a cost?

Yes, out of warranty replacement for the iPhone 4 is $149.

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss
how do I find the file and replace it or install it?

I'll reload it tonight when I get home...basically, I bought a new iPhone and downloaded some new medical apps. also had to download an update for iTunes into my mac laptop so I could access iCloud (which was NOT on my prior iTunes software)
When I synched my new iPhone with the newly downloaded iTunes, I registered my iphone and tried to "back it up" to iCloud and the message indicating that "the required file was not found or has a permissions error...." popped up.
How do I correct the permissions error, or...am I able to do this somewhere? Or...how do I find the file that is missing?
Dr. Bob001

My iphone 5 has a lock on the rotation

my iphone 4s has a lock on the rotation. how can i take it off

screen rotation lock.
Actually, it's the portrait orientation lock. Unlike iPads, iPhones can't be locked in landscape orientation.

Can you use an iPhone that has been locked in iCloud

how can i unlock an iPhone that has ben locked in iCloud

You won't be able to remove the existing iCloud account, restore or erase it without know the password. If you ever update it or restore it you will not be able to activate it again and use it without knowing the correct ID and password.

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

Can I delete old backups from other devices if my new iphone 6 has a current backup with everything on my new phone?

Can I delete old backups from other devices if my new iphone 6 has a current backup with everything on my new phone?

Hi there dyarrell,
You can do this if you are confident that your current device has all of the data on it that you want to keep. The method for deleting the backup will be differnt depending on the backup method. Take a look at the articles below for more information.
Create and delete iPhone, iPad, and iPod touch backups in iTunes
iCloud: Remove an iOS device backup from iCloud
-Griff W.

My iphone 4s imei is lock ******* and in black list i do not know why can you help me?

my iphone 4s imei is lock ******** and in black list i do not know why can you help me?

If you can prove the mobile belongs to yourself, go to your network carrier and ask them to remove it, if they say they haven't blacklisted the IMEI, ask them who has. In the UK go to recipero.com as they may tell you who has blacklisted it.

My iPhone 4s has suddenly gone to a black screen!!

my iPhone 4s has suddenly gone to a black screen and so i connected it to iTunes to restore it. the error message; the iPhone could not be restored. this device isn't eligible for the requested build. what do i do????

Charge using the AC adaptor for at least 30 minutes, and if not on repeat the reset.
If still not responding, there is a hardware problem that needs evaluation by Apple or an Apple authorized service provider.

HT1349 iPhone 4s has totally locked up with black screen. No buttons respond. Prior to this trying to initiate a text message, the onscreen keyboard would not respond. tried other functions which led to overall black screen, no response to any buttons

Similar Messages

Maybe you are looking for