HT1349 Iphone 4s stopped working (no txts) and now will not restore

Brand new iphone 4s stopped functioning (another one bought at the same time now has the same issues) wouln't call or send texts. Followed backup adn restpre now won't restore - get error msg - an unknown error has occured(1).
Have tried repairing then removing and reinstalling itunes, disabling antivirus etc. It still keeps failing two thirds of the way thru restoring.
Help!

Have now spent an hour on the phone with very helpful Apple Support people who agree it is a hardware problem which cannot be resolved and phone will be replaced. Thanks for suggestions anyway!

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