HT1349 iTunes Match/Cloud error

Just subscribed to the iTunes Match but for several songs I got an "item not added error occurred" message. Many of them are songs I purchased in iTunes. Any ideas on how to restore those songs?

You posted in the AirPort networking area of the Communities forum. You may get better results with responses to your issue if you post in the iTunes area.

Similar Messages

  • ITunes Song File Will Not Upload To iTunes Match/Cloud

    I have two song files that are failing to upload. Both files play fine. I have tried creating new AAC files. I have reimported the files from the CD using error check. I have turned off iTunes match and turned it back on, I have deauthorized the computer and reauthorized it. Other files on the CD imported correctly and uploaded. I have tried adding both files one at a time. One file is 6 MB and one file is 4.5 MB.
    iTunes Match gets to step of uploading the file, hesitates, stops and restarts the process. Thanks for any suggestions,
    Ken

    Hi,
    These are 2 song files imported from 2 CDs using iTunes as AAC MP4 files. All the other songs on the 2 CDs have uploaded to the iTunes Match cloud with no problems.
    Importing one of the songs as MP3 (4.5 MB became 4.1 MB) worked. However, when I repeated the process with the second problem file, iTunes Match again fails at the upload step. Seems to be random, but your suggestion worked for one out of two.
    Thanks. Can anyone think of anything else to try?
    Ken

  • ITunes Match get error -3231

    iTunes Match get error -3231 in Taiwan.
    I tried Option+ reEnable iTunes Match to clean the cache.
    But it doesn't work now.

    i) I signed out of iTunes.
    ii) Turned everything off, including the computer (not sure if this is important)
    iii) Turned it all back on.
    iv) Signed back to my iTunes account.
    v) Turned on iTunes Match
    It goes through the process, and it works.
    Good luck, peeps!

  • ITunes Match/Cloud on 2 machines, question

    Hello,
    I put 60GB of music on my Macbook onto Itunes Match/Cloud.
    I have an iMac that serves as a back up for my Macbook, and therefore it has the exact same music
    When in iTunes on iMac I want to add it to Cloud but it starts scanning the music (in the iMac). So Im wondering if it will try to add the music on the iMac and therefore duplicate on the Cloud/Match what I already have there which is the same exact music on the laptop (which remember I back up on the iMac)
    Your thoughts?
    Thank you

    Basically there's no need to worry that having the same song on two different computers will result in a duplication of songs in the cloud. It could happen but the circumstances are likely to be rare. If you bought the music from Apple or another online retailer (like Amazon) or if you ripped a CD and copied the ripped CD to the other computer, there's almost no chance you'll get a duplicate in the cloud.
    For the curious....
    If the song on your iMac came from one source and the song on your MacBook came from another, and if they were significantly different (by whatever metrics iTunes Match uses to match songs) it is conceivable that the two might get duplicated. The good news is you can look through your library once matching is finished and if you find dupes you can selectively delete them from the cloud (and computer).

  • HT204406 new mix-song added (120 mb, mp3, different tracks, some in aac converted) - itunes match waiting - error, close

    new mix-song added to itunes (120 mb, mp3, i tried different tracks, some in aac converted) - itunes match waiting - error, close
    after a few minutes it gives an error and closes the window.
    small tracks are no problem. and the max limit is not reached
    some ideas?
    greetings from germany

    I wanted to first thank you for this, as this is the only workaround literature that seems to be floating around out there.  With that said, I know it is a big ask, but is there any way that you could create a video showing step by step how to do what you do?  I have several tracks that are stuck in waiting mode, and if left in itunes, will never upload or match...they only cause the upload process to hang up and restart.  I've tried leaving it for days...I've tried converting the files, signing in and out of itunes (and itunes match), updating itunes match, and I tried your technique...unfortunately to no avail.  Perhaps I didn't do your technique correctly.  I used audacity to reverse the audio.
    ANY help would be GREATLY APPRECIATED!!!
    Thanks

  • ITunes Match Unknown Error (4010)

    Does anyone know how to solve the "We could not complete your iTunes Store request. An unknown error occurred (4010.)" when trying to set up iTunes Match? It almost went through once but froze at step 3. Now I'm just getting this error above at the end of step 1.
    I currently only can see maybe 2/3rds of my iTunes library in the cloud. Some appear to be matches, some are uploads, however not everything is up there. I've tried restarting the match process to no success.
    I've e-mailed apple, but the e-mail I got back directed me to these forums.
    - I've checked the xml file and it appears to be fine
    - I've turned off all other iOS devices/AppleTV
    - I've checked for 'dead songs'
    - Tried looking for a weird 'square' in my meta tags
    - There are songs waiting to upload, but don't. (meet all requirements like being over 96k bit rate, etc.)
    If the answer has been posted somewhere on here, please let me know. I feel I've done a fairly thourough search on here but unfortunately have not found any solutions yet.
    Thanks,
    -Mike

    I'm having the same problem.
    I started the iTunes Match process on Monday and everything started off with smooth sailing. Over 11,000 songs were matched and the other 4,000 were being uploaded into the cloud. Sometime Wednesday night, iTunes crashed unexpectedly and I have been getting the 4010 error ever since. I had 2,000 songs left to upload into the cloud.
    I've:
    - Ran Software Update.
    - Repaired Disk Permissions.
    - Reset PRAM & SMC.
    - Reinstalled iTunes.
    - Checked for Dead Tracks.
    - Validated the XML file the iTunes Library resides in.
    - Re-created the XML file for the iTunes Library.
    - Wiped my entire iTunes library.
    I'm still getting that darn 4010 error the moment Step 1 is about to complete.
    I've sent off two very detailed emails to iTunes and this is the first response I got back:
    "I understand that your iTunes Match has stopped working for your account. I know you must be eager to have this taken care of. I am so sorry for any inconvenience this has caused. My name is John from the iTunes Store and I will do my best to help you.
    Apple's engineers are currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
    Thank you so much for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
    Have a great day."
    So, um, it looks like there's no fix at the moment.

  • Itunes match 4010 error

    Today I'm getting an "unknown error occured (4010)" when iTunes Match tries to update.  It sits at "Waiting for Apple to deliver your iTunes Match result..." for awhile and then it puts up that error.  It did so both before updating to iTunes 10.7 (Windows) and afterwards. 
    I can update genius info, but not match.
    Anyone else having this problem?

    Very strange - for me it's the same problem.
    I've tried to move my library from my Macbook Pro to my new-buyed-used mac-mini. It all went sucessfull, but until the movement of my library, all works fine - only iTunes Match isn't working until then.
    Now my mac-mini should be the one, who's syncing with iTunes Match.
    I've already connected my Macbook Pro again with a all-new library and can acess my cloud-hosted songs. Also from my iPad 2 & my iPhone - but i can't sync any new songs to my account...
    I also get the same, meaningless Message as Morac already posted: "unknown error occured (4010)"
    Is any body here who has a tipp/sloution for me?
    Also I'm afraid, that no one from the hotline has a tipp/solution - sounds like they need some training?

  • ITunes Match unknown error -50

    Today I tried to upload an mp3 track to iTunes and from there to iTunes Match.
    iTunes Match has now stopped working and is giving me the error "We could not complete your iTunes store request. An unknown error occured (-50)."
    I'm on a laptop (Hewlett Packard Pavilion g6) running Windows 7. My antivirus program is Norton Internet Security. My iTunes version is 10.7.0.21 (I can't stand iTunes 11, sorry).
    I've tried signing in and out, restarting iTunes, restarting my computer, etc.
    What puzzles me is that when I do an internet search on Error -50, the general response is that it has to do with downloading purchased songs from iTunes. But I wasn't trying to do that. Despite the error message, it wasn't an iTunes store request, it was iTunes Match!
    What's going on?

    Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
    (81069)

  • ITunes Match "Unknown" Error

         I wanted to upload some songs my match, but it wouldn't let me, so I found an article online telling me to delete my "apple.com" cookies then signed back into my account but it would constantly ask me to sign in, and it would't stop asking me to, even though my password was correct. So now my computer does not let me sign into my match.
    Mac OS X Yosemite 10.10

    I had this problem also and tried a few more troubleshooting steps (none of which worked), but they might help someone.
    Sign out of Apple Id in iTunes, then sign back in
    Turn on iTunes Match <-- didn't work, still had 4010 error
    Turn off/on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
    Quit iTunes
    Go into Finder -> Music and rename the "iTunes" folder to "iTunes Backup"
    Hold down Option key while clicking on the iTunes icon to start it (this asks you to create a new iTunes library)
    Created a new iTunes folder (Music -> iTunes)
    Sign into Apple Id in iTunes, then turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
    Physically walk to another iMac and sign into iTunes and turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
    At this point, after having tested on multiple iMacs, I figured that the problem was not with my local iTunes, but something larger (on Apple's end).
    Apparently, if you can't access iTunes Match on multiple computers, then the problem could be with your account and you will need to contact Apple Support.  I ended up describing my situation on the support page here - https://getsupport.apple.com/, and had them call me.  I spoke to Anastasia and she had to bump me up to another technician, Brandon.  He suggested that I delete the Album from iTunes...but alas, I cannot get access to the album to delete it without iTunes Match working.
    Brandon finally spoke with an Engineer and they said that the issue was on my Apple Id Account and that they'd have to place the account into troubleshooting mode (which means giving Apple access to your account) so that they could figure out the problem.  Of course, I wanted this fixed, so I let them.  I'll hear back in 3-4 days what the engineers find.

  • ITunes Match unknown error (-54)

    I did the update for OS X and therefore iTunes that was released yesterday, and everything went smooth.
    Then today I opened iTunes for the first time after the update, and for the first time I got this error:
    If I click OK it tries again, but the error appears again, and so on...
    Until I click on the little X and stop the iTunes Match process, but that means that it doesn't do its work in the end!
    What's happening? It never happened before, I've been using Match for a year and it's always worked fine.
    I've just two days ago renewed my subscription, which was 28€, so I wouldn't want for it to stop working after this iTunes update!
    Anyone else experiencing the same thing?
    Thanks for your help.

    Now I also get this:

  • ITunes Match - Unknown Error Occurred (4010)

    Is iTunes Match down? 
    I can't connect and keep getting this error message:

    I had this problem also and tried a few more troubleshooting steps (none of which worked), but they might help someone.
    Sign out of Apple Id in iTunes, then sign back in
    Turn on iTunes Match <-- didn't work, still had 4010 error
    Turn off/on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
    Quit iTunes
    Go into Finder -> Music and rename the "iTunes" folder to "iTunes Backup"
    Hold down Option key while clicking on the iTunes icon to start it (this asks you to create a new iTunes library)
    Created a new iTunes folder (Music -> iTunes)
    Sign into Apple Id in iTunes, then turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
    Physically walk to another iMac and sign into iTunes and turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
    At this point, after having tested on multiple iMacs, I figured that the problem was not with my local iTunes, but something larger (on Apple's end).
    Apparently, if you can't access iTunes Match on multiple computers, then the problem could be with your account and you will need to contact Apple Support.  I ended up describing my situation on the support page here - https://getsupport.apple.com/, and had them call me.  I spoke to Anastasia and she had to bump me up to another technician, Brandon.  He suggested that I delete the Album from iTunes...but alas, I cannot get access to the album to delete it without iTunes Match working.
    Brandon finally spoke with an Engineer and they said that the issue was on my Apple Id Account and that they'd have to place the account into troubleshooting mode (which means giving Apple access to your account) so that they could figure out the problem.  Of course, I wanted this fixed, so I let them.  I'll hear back in 3-4 days what the engineers find.

  • Itunes Match -9810 error

    Hi,
    I tried to start Itunes Match a few days now, but I always get the following error:
    "We could not complete your ITunes Store request. An unknown error occurred (-9810).
    There was an error in the iTunes Store. Please try again later."
    I get it always on step 2 of the match process...
    Im based in Austria, anyone else having this problem?
    Thanks!
    lee

    yes I have been on tech support 4 times with this issue. No one can help me.

  • ITunes Match Upload error

    I have a CD that I purchased through iTunes in 2006 and all but one song has uploaded to iCloud.  The message I get when I try to upload the song "The song was not uploaded to iCloud because an error occurred."  It doesn't tell me why and it seems strange that all songs upload, but that one.
    Any thoughts?
    Thanks
    Dennis

    The current iTunes Match service is effectively down at present - so it may be a challenge to resolve for a few days.
    The usual route to resolving such issues is to:
    1.  Securely back-up current library;
    2.  Remove track from library;
    3.  Re-rip from CD in 256 kbps AAC format using iTunes;
    4.  Select Song in library and request 'Upload to iCloud';
    5.  Update iTunes Match from Store menu.
    Best of luck - worst case, there may be a corruption in the original file but it is unlikely if step 3 completes.

  • Itunes match. says error 4010

    I have been trying to get my itunes match to work for a really long time.  there was a time that it was on and then i got a window saying to long out and then log back in.  after I logged back in, I have been getting the error 4010. and that it cannot connect to store.

    Yes, but does it work the next time you add to your library?
    If I do all the steps (sign in, turn off, sign out, reset, sign out, quit, open, shake, repeat) I can sometimes get iTunes Match to work ONCE, I think. But then it fails with some random error message (4001, 4002, 4010, 3132, etc) the next time it runs. It basically makes it useless, and sometimes it seems to screw up iTunes as well, with things I've bought downloading a second time, or the program hanging.
    This need to work. Why hasn't Apple addressed this problem? It's obvious a lot of people are having it.

  • Song Version Control in iTunes Match Cloud

    Singer/Songwriter loaded rough versions of mixes to cloud with iMatch; now fully mastered versions in iTunes are changing names (files remain intact, but name/info changes). How can we replace/manage the versions available in the cloud?

    Hi fasking,
    If you take a look at the following article, there should be an option when deleting the local file for whether or not you want to delete the copy on iCloud:
    iTunes Store: How to delete songs from iCloud
    http://support.apple.com/kb/ht4915
    To delete an item from iCloud in iTunes
    From a computer with iTunes Match enabled, open iTunes 10.5.1 or later on your computer. You can download the latest version of iTunes here.
    Click Music on the left side of iTunes.
    Select the item you would like to delete. Right-click the item and then choose Delete.
    You will be asked to confirm this action.
    If the item you want to delete exists in iTunes on your computer as well as in iCloud, click the checkbox to also delete the item from iCloud.
    It's also always a good idea to have a local backup of any files you are concerned about keeping:
    Mac OS X v10.5, v10.6: How to back up and restore your files
    http://support.apple.com/kb/ht1553
    OS X Mountain Lion: Alternatives for backing up your Mac
    http://support.apple.com/kb/PH11467
    Cheers,
    - Brenden

Maybe you are looking for