HT1349 itunes says it can't 'find my iphone'

Does anyone know why all your stuff would be on itunes but when u try and sync it all onto your phone a message would come up saying 'your iphone could not be found'. Why would this happen as when my lead is plug in from the phone to computer its putting all my photos and everything on but then saying on itunes my phone isn't linked.

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
To find out which tracks are missing...
Lost & Found
Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
tt2

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Why does Itunes say it can't find the original file for a particular song?

why does Itunes say it can't find the original file for a particular song? and then asks if I want to locate it? I can't access a bunch of old song files. any new cds are available to me in itunes. all others are not accessible. how do i merge the new cd's with the old ones so that all the songs are playable in Itunes. thanks.

sheri 0713 wrote:
Of course, I have backed up to CD and/or external drive.
I'm wondering if you're attempting to maintain your library on your external HDD? If iTunes has been directed to use a location on your external hard drive as your iTunes Music Folder location (you can check this in iTunes > Preferences > Advanced tab) you MUST ensure that the hard drive is connected to the computer and mounted in the Finder prior to launching iTunes. If it isn't, it can cause this error to appear. This is probably one of the most common reasons this error begins to appear.
It seemed my purchased songs were the first to DISAPPEAR and I had to rebuy.(Nice scam in the bug?)
So... why not restore them from your backup? If, for some reason, this wasn't an option, you could have also recovered them from any iPod or iPhone they were currently synced to (http://support.apple.com/kb/HT1848), or, you can also email iTunes Store support and request a "regrant," which is a once-per-account exception they might be able to offer you and allow you to download missing purchases again.
I am now convinced this a HUGE BUG in 7.7.1. and possibly the previous version or two.
I'm not so sure... I've never run across this particular error (my library is stored on my internal hard drive, but copied to an external for backup purposes with an application other than iTunes or Finder. I don't think Apple will provide acknowledgment to issues experienced only by very small numbers of people... I'm one of those, perhaps foolish, individuals who allows my computer to download updates immediately, rather than waiting for fear of problems, and again, I've never had this error.
CG

I keep trying to update to iTunes 10.5.2 but it won't actually update. iTunes says I can't update my iPhone software without updating iTunes but iTunes refuses to update. Anyone know what to do?? Thanks

I have tried a zillion times to update itunes to 10.5.2 but it won't work. Under the "About iTunes" section it says that I'm still using itunes 10.4. What I'm really trying to do is update my iphone 4 software but itunes says I can't do that without first updating the itunes software, which it won't let me do. Anyone know how to fix this? Much appreicated.

Look at the system preferences for iTunes 10.5.3. Are you running 10.5.x (Leopard) or later? If you are then please repost in the iTunes for Mac forum.

ITunes says it can't find apps/music and videos

when i try to sync my ipod touch with itunes it says that it can't find a number of items. how can i find these items (music, videos and apps) and get them on my ipod.
Thank you for your time

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
To find out which tracks are missing...
Lost & Found
Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
tt2

Imported Songs from CD. Now iTunes says it can't find the songs

My mom has an iPhone and a laptop with Windows 7 on it. But she's not exactly "technically savy" so she has me deal with anything technology related.
She imported a number of CDs into iTunes on her laptop and then sync'd to her iPhone. The music plays fine on her phone. But when she attempts to play the music on her laptop (in iTunes), she gets a message that iTunes can't find the original file.
TIA!

Easiest way to fix that is to find the CD, reload it, and take the files off the other place on your computer. Another way is instead of putting it right onto iTunes, take it to "C:\Documents and Settings\Administrator\My Documents\My Music\iTunes\iTunes Music\Unknown Artist". In there, past the music then double click them one at a time. The file will start to play on iTunes and will save itself under its Artist's name/names. There shouldn't be any problem after that.
Now lets see if you can help me. Call be stupid, but I can't figure out how to post my own topic.
Windows XP

ITunes (updated yesterday) can't find my iphone 4 ios 6, windows 8.1

itumes can't see my iphone so I can't back it up.. Tried few suggested things, reloaded itunes, restarted laptop, nothing working.. Unsing original cable so that's not it. Is it the new windows?

No no ios device ever supported any type of downgrade

New Computer - iTunes Says It Can't Find Music

I got a new computer last week, and I followed Apple's step-by-step instructions to move my iTunes library over to the new computer. Everything seems to be OK, except for the fact that I can't play any of the music that I moved over directly from my library/iTunes off my desktop through my computer speakers. The only music it will recognize is music that I have bought/imported since the move to the new computer.
When I double-click on a song that was moved over, I get the following message: "The song "XYZ" could not be used because the original file could not be found. Would you like to locate it?" If I click "yes" it just brings up my music folder that I used to copy all of the songs. Does this mean I have to go through each song individually and link it up to the file before I can play them on my computer?
Things that I have done:
1) Made sure the "enable disk use" option is turned off
2) Made sure the pathway between iTunes and the music folder is linked correctly.
3) Made sure the "organize" option was checked under "preferences."
Please help! My iPod made the transition alright, but sometimes a girl just wants to listen to her music out loud on her computer!

Easiest way to fix that is to find the CD, reload it, and take the files off the other place on your computer. Another way is instead of putting it right onto iTunes, take it to "C:\Documents and Settings\Administrator\My Documents\My Music\iTunes\iTunes Music\Unknown Artist". In there, past the music then double click them one at a time. The file will start to play on iTunes and will save itself under its Artist's name/names. There shouldn't be any problem after that.
Now lets see if you can help me. Call be stupid, but I can't figure out how to post my own topic.
Windows XP

ITunes says it can't sync my iPhone

I have a seriouse problem. I have a 2G iPhone with a prepaid mobile sim-card. when I tune my iphone of and I want to tune it back on it says that I have to connect it with itunes.
this time I tuned it off unintentionally and should connect with itunes.
but when I opened itunes on my computer it says this:
"There is a problem with your iPhone
We're sorry, the iPhone you connected my be damaged and cannot be activated for service. we recommend you viisit your nearest apple Store for more information."
so, what can I do? I have an hp computer with windows vista.
PLEASE HELP!!

Well i seem to have sorted this myself - i reset my phone back to its original settings and then used the back up on my computer to restore everything. so far all my songs appear to be there, i'm just chasing up where my Apps have gone!

I did a update in Itunes and now I can no longer use my cd player to record, it says it can't find my cd drive

I can no longer make a cd from music since I did a update to my Itunes music, it is saying it can't find the player to make a cd, I had my computer person here and the cd player works great, I can play on it, just can no longer make cd from my music. It says no cd player or product. Can you please help me get this fixed. Did something happen when I updated a kink or something in it.
Thank you,
Billie

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

ITunes is saying it can't find my music when I know it's there...

So... since I have a computer with only and 80GB hard drive, I bought a 160GB external hard drive to keep all of my iTunes stuff on it and that's even where my iTunes music folder is located.
I have about 5500 songs and 700 videos.
But for some reason it started saying it can't find a lot of my music.
Everything is on my external hard drive and I already checked if I accidentally deleted them. I didn't.
Some of my items it still has playable.
I can only listen/watch about 30% of my stuff.
The first time this happened I was about to call Apple and complain but it started working all the sudden.
This is the second time and has been a few days.
Nothing has changed.
I even reset my iTunes folder to the default location.
Then I put it back to normal: computer/WD Sync (F:)/iPod music and video.
The WD Sync is my external hard drive.
That didn't help.
I think it might have been because my computer used to call my external hard drive disk (E:), now it's calling it disk (F:).
And this started happening after updating to iTunes 7.6.2.
ANY HELP?!?!?!?!?!?!?!?!?!
Message was edited by: iParis

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca

My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

I can't get my itunes playlists to sync now that I had to get new computer. My library is still there and the playlists show and I can even add to my playlists. But as soon as it goes to sync it says it can't find all the songs that used to be there.

I can't get my itunes playlists to sync now that I had to get a new computer. They all appear in my library and show in my playlists. I can even download new songs from the itunes store to those playlists but when it syncs only the new songs go on the ipod. It says it can't find any of my "old" songs and puts an exclamation mark beside them. I am clueless when it comes to these things. Advice please! We have three ipods on this account trying to figure it out.

You can only sync to one computer.
You would have to transfer purchases, but the apple ID would need to be the same.
Or find a 3rd party app to transfer content.

I have about 10 songs in my "purchased folder that iTunes says it can"t locate, how do I find them?

I have about 10 songs in my "purchased" folder that iTunes says it can"t locate, how do I find them? I have tried Finder- Music no luck.

Latachat wrote:
Hi! I am new to itunes store. I have put 10 songs in my wish list that I want to purchase but can't seem to find a purchase icon. How do I do this?
One song at a time. Open the Wish List, and click on the price for the song.
(Older versions of iTunes had a "Buy All" button to allow purchasing the whole list at once, but that feature is no longer there.)

HT201210 restoring ipod and it say's can't find software and use a cd-rom if necessary. what am i supposed to do? my ipod is stuck on the connect to itunes screen and wont do anything.

Restoring ipod and it say's can't find software and use a cd-rom if necessary. My ipod is stuck on the connect to itunes screen and wont do anything. What am i supposed to do?
Please help, i will be very grateful

you can do is go to ijailbreak.com then select downloads section.......scroll down and see the latest version of ipod touch second generation is available for download.....when it gets downloaded connect your iPod to itunes or keep it connected then hold option and click restore (mac) search the software by writing in search "iPod" a thing with white cube will show up if it is the file you just downloaded click it and wait for itunes to do its work......you can ask more if you are on windows

My XP machine is unable to load iTunes 10.5.1. It gets about halfway loaded then says it can't find Bonjour.msi. However, that file is on the computer. I tried loading the Bonjour.msi from another computer but it came up with the same message.

My XP machine is unable to load iTunes 10.5.1. It gets about halfway loaded then says it can't find Bonjour.msi. However, that file is on the computer. I tried loading the Bonjour.msi from another computer but it came up with the same message. I also tried to remove iTunes from the add/remove sector on Control Panel but it also refused for the same reason. Help, please.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1349 itunes says it can't 'find my iphone'

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