HT1349 My ipod was submerged in water monentarily. I have dried it with a hair dryer and set it in the sun for 1 hour. It now will turn on and only bring up the connect to itunes screen. My keypad is locked and will not unlock by connecting to itunes.
My ipod was submerged in water momentarily. I have dried it with a hair dryer and have placed it in the sun for 1 hour. It will now turn on but will only bring up the connect to itunes screen. When I connect to itunes it is not recognized because it is locked with a security code. I have tried to reset the ipod using the instructions in the user manual to no avail. The accessibility screen is functional because I can turn on/off the voice over and the black and white screen. I think I am making progress but cannot unlock it. Does anyone have any other suggestions? Thanks
Unfortunately, using a hair dryer or placing the iPhone in sunlight, at best, will dry the outside of the device. If water got inside, it may still be possible that this water has not dried and can short out the internal battery or cause other circuit damage ... and what you are seeing may be the results of that. I would recommend that you leave the iPhone turned off and take it to your local Apple Store. They may be able to help, but I wouldn't expect them to offer you a replacement. Sorry!
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My ipod nano 4th gen was submerged in water.
My ipod nano 4th gen was submerged in water. After it dried inside, i tried to turn it on but doesnt work, showing the blank screen. I plugged it in, held the menu button and it made 2 beeps then stopped.I could still connect it to the computer and access its content . What is the problem with it? And would apple to be able to repair it at what price approx?
Thx in advanceThe damage is not covered by the Apple warranty. An out-of-warranty Nano repair is about $80 (plus tax). Before you send it in for repair, be sure that you have the music backed-up.
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I purchased a game from iTunes Store thru Big Fish ad. Received receipt for full game. Game will not unlock. Says no purchase recorded. I have deleted and reinstalled. No help. Having serious reservations about buying another game for my IPad from Big Fish.
For customer service issues, go here...
https://expresslane.apple.com/Issues.action -
my ipod touch was submerged in water and now it is telling me to connect to itunes, but itunes won't connect until i put in the passcode, and i can't do anything to my ipod until it connects to itunes. so, basically i can't do anything from the ipod or to it from the computor. what should i do?
Restore...
From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.
There's more to try but let's go a bit at a time. -
Dear Staff
I have a consultation with you. Because my sister is updating the IOS8 I phone 4S. Then was not able to use it. Random screen freezes apple. So bring your instruments to Restore Center. Machine can use it. But can not access the page that actually works. Because of the problems with ID of icloud.
She forgot the ID of the user and that of the other. I caught only a password is *******. I would like to ask for technical assistance. What should I do to get back to work normally. Or you can reset the ID and password or not., And set to work. If you do not have an iPhone, this airplane. It becomes a good paperweight itself.Hope you will understand. Buying splash, it is not easy because it's expensive.Learn to understand and to help.
Highly respected
Sarawut
My email: ********
<Personal Information Edited By Host>It is locked to your sisters carrier.
She would have to ask her carrier if they unlock iPhones and if she qualifies for this service. -
I dropped my iPhone 4 in the sink where it was submerged in water for not even 2 seconds I took it out and put it in a warm room by the radiator and most of it works but no sound and battery length is short and runs out quickly. Any ideals on how to help?
$149
They do not repair .Apple exchange and all returned units are refurbished at The Apple plants in China
So you get a device that looks like and functions like new
Are you familiar with the results of water and electricity mixing -
hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regards
Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
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So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work. Any help would make my day...
I got some more info that may help.
I put a cd on my laptop, and was able to share it to my computer... So the problem is only from my computer to my laptop. I tried the firewall thing and it did not help. I read the rest of the trouble shooting page, and nothing else applies. iTunes is an execption and already was. I can not think of anything else being my problem. Do you think I should re-install iTunes or would that be a waste of time? At this point I am about to just call Apple for some help because I am getting to stressed over this.
Thanks -
I have an iPhone 4s, and I reset the content and setting. It turned on, I chose English, Australia, and now, I am unable to connect/activate my iPhone through Wi-Fi, and for an unknown reason, it will not allow me to use cellular data or iTunes. I'm not sure of what to do. It's quite frustrating, and all I need is advice, and help. I would much appreciate it. Thank-you.
In order to download to your phone over the air, you need to be connected to WiFi.
It's possible the Internet connection through Verizon is not stable enough for the downlaod to begin (it is a very large download).
You might want to head over to Starbucks with your laptop for the afternoon and see if you can download it over their WiFi. -
I have just opened 2 new albums in photo but cannot see the albums thru' itunes when syncing my ipad or thru' the screen saver on ITV . My photo apps is Version 1.0 (209.52.0)
Have you tried deleting the photo cache from your computer and then re-trying the photo sync and see if they all then copy over (you need to select and sync all the photos that you want on the iPad together in one go, as only the most recent photo sync remains on the iPad) ? The location of the cache, and how to delete it, is on this page http://support.apple.com/kb/TS1314
Don't know about the Facebook photo emailing, but there are a number of apps that allow to upload photos to their site (e.g. the 'official' Facebook app).
(For future info, typing all in capitals is considered SHOUTING - you are more likely to get help/responses if you don't.) -
Keynote is in iTunes , the message is not for this type iPad . Will not download in either Macpro or iPad. I thought I was buying product for MacPro?
To buy or install Keynote on a Mac, use the Mac App Store application in the applications folder.
If you have bought a new Mac, from October 2013 onwards, all the iWork applications are now free. -
HT5622 I set up a passcode that will not unlock the screen. How do I reset the passCode?
I set up a passcode that will not unlock the screen. How do I reset the passCode?
If the passcode will not unlock the screen you are entering the wrong passcode. To change or remove the passcode you can use the settings app.
Settings > General > Passcode Lock
The caveat here is that to make changes to the passcode lock you need to enter the correct passcode lock.
If you do not know your passcode you'll have to restore your iPad by connecting it to iTunes on your computer. -
I have windows xp sp3, run Mcaffee security software- when I open I-Tunes it does open however it will not connet to the I-Tunes store. I-Tunes diagnostic indicates that it does connect to the internet but the secure ling to I-Tunes fails. I-Tunes diagnostic attached. Hope some one can help. Microsoft Windows XP Professional Service Pack 3 (Build 2600) Dell Inc. MP061 iTunes 11.0.2.26 QuickTime 7.7.3 FairPlay 2.3.31 Apple Application Support 2.3.3 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.1.0.13 Apple Mobile Device Driver 1.64.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0012B5500B576CC8 Current user is an administrator. The current local date and time is 2013-04-28 10:27:11. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Mobility Radeon X1400 **** External Plug-ins Information **** No external plug-ins installed. iPodService 11.0.2.26 is currently running. iTunesHelper 11.0.2.26 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {7282B8D2-078A-4414-82D6-A506F9C935D0} Description: WiMAX Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 255.255.255.255 Lease Obtained: Wed Feb 13 12:30:29 2013 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {9CE46F79-8015-4C15-A074-B1ACA4388E56} Description: Sierra Wireless Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {1A876FC9-50B6-4101-8E4F-838AF1D1CB32} Description: Dell Wireless 1390 WLAN Mini-Card - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {E64A2DD8-7A18-4784-8DC0-08B143E504A7} Description: Broadcom 440x 10/100 Integrated Controller - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 10.0.40.20 Lease Obtained: Thu Aug 23 15:54:15 2012 Lease Expires: Thu Aug 23 17:54:15 2012 DNS Servers: Adapter Name: {2A9F97F5-D693-427F-BA40-9C3AA36937B1} Description: WAN (PPP/SLIP) Interface IP Address: 107.42.83.109 Subnet Mask: 255.255.255.255 Default Gateway: 107.42.83.109 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969 Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: 66.1.77.7 68.29.73.7 Active Connection: Mobile Connected: Yes Online: Yes Using Modem: Yes Using LAN: No Using Proxy: No Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2013-04-16 10:14:47.
Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time. -
1) I have multiple accounts at the iTunes store and none are now associated with my purchases...I think because passwords have been associated with various id’s and I can’t log in and access those purchases. I want to get back to being able to use one id and password and be able to access those purchases.
2) When I upgraded my iPhone 3gs, to the latest version 5.0.1 (9A405), is when I noticed that i couldn’t update my applications. There are two names/accounts on the phone and prior to the update there was just the one. I have tried entering every conceivable password that I have ever used and get the incorrect password error every time. The apps on the iPhone are apparently associated with several/different accounts. I just want to get everything back to the way it was. One id and one password with purchases associated with just one account that can be updated on my computer as well as my iPhone.Hello sadiepix,
The following article details several things that can be done to quell iTunes' constant need for authorization.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Allen -
I updated an iPod touch, an iPad 2, and an iPhone 4 to iOS 6, and all of them now will not connect to WiFi. They all give this wierd 404 error page from Apple and insist that I need to login to the network. What's the fix? None of the recommended fixes work in any of these devices. Reset device, reset network, renew lease, etc. None of them work.
Does the iPod work OK?
Does it charge when connect to the computer?
Does it appear in My Computer?
Look at the dock connector on the iPod. Compare with the iPod that does work/connect.
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1
http://support.apple.com/kb/HT1353#iPod_touch_late2009
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.
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