HT1349 My Mac book has a lock n beneath n the screen is gray
My computer all of the sudden shut down and it was asking me for my pin and then I restart it n then a folder with a question mark appear but then I restart it pressing the option button n now has a look with a bar under n i keep trying to put my password but I guess it doesn't want it can any one help me out plz
Might you consider posting your problem in normal English sentences and words so we can understand it.
Similar Messages
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Left vertical lines on the screen mac book pro 15, left vertical lines on the screen mac book pro 15
i was working with my new mac book pro 15" and suddenly several vertical lines on the left hand side of the screen appeared after three hours without doing nothing
Hello CATASK8,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Has to do with screen resolution settings.
Best of luck,
Mario -
My wife has an I Tunes account on our PC, I have an I tune account on my Mac Book Pro. How can I get the music from her account on the PC to my account on the Mac Book and I phone?
IflyDavie wrote:
I need help to delete my icloud account from my iPad. It has "Find my iPad" on it and won't let me delete without the old password. I don't want to reset password as it will require reset of Mac Book Pro and 2 iphones. Help appreciated.
Your description of the problem is a bit confusing. Do you have ONLY ONE Apple ID or do you have MORE THAN ONE? -
Hi, i want to buy a mac book pro. I was wondering if the ms office suit that i will buy can be a normal version or a one that has to be compatible with mac?
It must be compatible with Mac OS X. You have to install the Mac OS X Microsoft Office version > http://www.microsoft.com/mac
Also, you can use the PC version, but in this case, you will have to install Windows on a virtual machine or Boot Camp, so it's better to use the OS X version. There are alternatives for Office, like Apple iWork or LibreOffice, if you want to try them before -
My mac book has been stuck on software update all night. Am I allowed to manually shut it down?
My mac book has been stuck on software update all night. Am I allowed to manually shut it down?
Yes, you won't be arrested for shutting it down. Depending on what was being updated, the machine may or may not start up properly (or at all) afterward. If it doesn't, post back for advice.
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My Mac book pro won't charge. But the connector is plugged in and shows that its charging but it says it has 0% but if I unplug it it will shut off. It's been like this all day but I didn't notice till I turned it on.
It's either a power adapter issue (not likely) or (more likely) a power supply problem on your MBP. Take the machine into your local Apple Store or an AASP and have them diagnose the problem.
Good luck,
Clinton -
Hi guys. Just a quick question. My wife has a Mac Book Pro and when she is browsing the web she can use a two fingered gesture to go back to her previous page (by swiping from right to left). Is there any way to set that up on my iPad Mini. Many thanks.
Not in the Safari browser she can't. That is not supported on the iPad. There are other mobile browsers that do have that functionality - one is iCab Mobile.
https://itunes.apple.com/us/app/icab-mobile-web-browser/id308111628?mt=8 -
HT201303 mac book admin password locked 10.6.8
mac book admin password locked 10.6.8
virendrapatidar wrote:
Are you 100% sure that the HDD is totally damaged and there is absolutely no way to recover DATA at all???
Actually the drive might be working fine and there could be a Mac hardware, boot sector malware or cable issue at fault, that can't be determined until the drive is removed from the Mac and a SATA to USB adapter cable used to another Mac, PC or Linux machine.
Even if the file structure is defective there is Data Rescue type software that can read the 1's and 0's of unencrypted data directly off the drive.
If your data is really valuable and worth more than a few thousand dollars, there is Drive Savers which will physically dissect the drive and read the platters directly if the above method fails.
Is it possible.. if I take out the HDD and connect it to some other PC as standby and copy data.. may be its booting section got damaged and it cant boot but it may detect and allow me to copy my data when standby?
Yes it is possible, a piece of software called MacDrive can be installed on the Windows PC and used to read the HFS+ format of the Mac boot drive.
Linux also will read HFS+ format and also fix a lot of problems with drives to get them working.
I suggest you take your Mac to a Linux level geek first to do a hardware evaluation of the drive, a passive image of the drive if it's working so you can later use Data Rescue (no encryption/Filevault) yourself as it takes hours.
If the drive isn't working physically, then consider Drive Savers if you want to part with a few thousand and the drive is not encrypted/Filevaulted.
Forget Apple and many of their type repair shops, they usually don't/won't/can't take the time and just replace your drive and tell you tough luck you should have backed up.
My computer is not working, is my personal data lost? -
i switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
How do I connect my Mac Book Pro to a projector I have the adapter but cant get anything on the screen
Go to your "screen settings". then chose "find screen" then you vill find the prosjector.
this will probably fix your problem.
if this dont works can it be something wrong with your adapter.
hope it helps -
How to update my mac book pro from 10.5.8 to the leatest version
how to update my mac book pro from 10.5.8 to the leatest version
Upgrading to Snow Leopard, Lion, or Mountain Lion
Upgrading to Snow Leopard
You can purchase Snow Leopard by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
Before upgrading check that you computer meets the minimum requirements:
Snow Leopard General requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider; fees may
apply.
6. Some features require Apple’s MobileMe service; fees and terms apply.
Upgrading to Lion
First, you need to upgrade to Snow Leopard 10.6.8 as stated above.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Before upgrading check that you computer meets the minimum requirements:
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or
Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion. -
I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder."
I have tried a few things but iTunes closes right after i click okay. Anyone know anything?Look in your Home > Music folder. There should be an iTunes folder there and it should have a number of files and folders including one called library.itl You want to guide iTunes to that file. If you don't see that file or folder then in your next post you will have to be very specific as to what you do see or how you have your iTunes set up because that's where it should be according to default settings.
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I have mid 2009 Mac Book Pro running 10.9.1. The hdmi mini port no longer supports sound on the Sony TV. This is apparently a change. It no longer shows as an option in system preferences/sound.Any ideas?
The 2009's didn't support sound on HDMI. That came in 2010. Are you sure it ever worked?
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Can I interrupt a migration from Mac Book Pro to Imac and what are the consequences
can I interrupt a migration from Mac Book Pro to iMac and what are the consequences
Les:
Here are some options:
• You could copy the data file to your laptop, work on it, and update the file on the iMac when you are back.
• You can use an application like Log Me In to access your home computer from your laptop.
• You can use DropBox. Install it on both computers, place your data file in a folder on the iMac, access it and work on it on your laptop and it will be automatically updated on your computer at home, even if it is not turned on, as soon as it is connected to the internet.
Please do post back with further questions or comments.
cornelius -
Having trouble sending jpeg images as attachments in Mac email.....they go thru as images and PC users can't see the SAVE or QUICK LOOK boxes that Mac mail has. One friend scrolled over the image, right clicked on it and saved as a PNG file.
Apple Mail isn't going to change the format of any of your attachments. it isn't going to corrupt them either.
Exchange is a transport protocol and server. The issue you describe is not related to Exchange.
There are many different versions of Microsoft Outlook in use and they all have e-mail bugs. Different versions have different bugs. Some Apple Mail hack to get around a bug in Outlook 2003 may cause the same message to be problematic in Outlook 2000. Fix them both and another issue will cause trouble in Outlook 2007. You can't fix this. Apple can't fix this. Microsoft can and has but that is irrelevant if your recipients are using older versions.
One specific problem is that Apple Mail always sends image attachments inline, as images, not as iconized files. You can change this with Attachment Tamer. Just be aware that use of this software will break other things such as Stationery. E-mail is just a disaster. To date, no one outside of Apple has ever implemented the e-mail standards from 1993. Apple has continually changed its e-mail software to be more compatible with the de-facto standards that Netscape and Microsoft have unilaterally defined and people documented as "standards" after the fact. The e-mail messages that Apple Mail sends are 100% correct and do not violate any of the original standards from 1993 or the Microsoft/Netscape modifications. The problem is entirely bugs and limitations in various versions of Outlook.
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Model Name: MacBook Pro OS X Yosemite: 10.10.2 Model Identifier: MacBookPro8,2 Processor Name: Intel Core i7 Processor Speed: 2.3 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memo