HT1349 Need serial number and it is not showing up where it should be...

my iphone was lost (or stolen) and i need the serial number and IMEI number in order to report it to insurance company. However, when i go into itunes (10) and click on devices (as instructed), my iphone shows up in the list of devices...but when i "hover" over it with the arrow, ONLY my phone # appears. No other #s. Why? Could it be because I has the phone service interrupted? Or could it be that someone stole the phone and wiped it? It no longer shows up on my list of devices in icloud "find my iphone".
please help! thank you.

Hi Modular747,
Thanks for your question...I sure thought I had backed it up on itunes. In the "device" list under "preferences", it does show one back up for this phone -- and when I "hover" my mouse over the back up, the phone number appears...but not the IMEI number (and not the serial number).
Apparently I cannot report my phone lost or stolen without the IMEI number and I am at a loss as to how to find it on itunes. I don't have the packaging or invoice with me. I cannot figure out WHY the phone number appears and the other numbers do not. AT&T keeps telling me that the IMEI number must be there...but I just cant find it.
I also am confused as to why AT&T can't use the serial number to find the IMEI number.
Thanks for any further thoughts or suggestions.

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HT1349 Need serial number and it is not showing up where it should be...

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